They are best insurance company for musical instruments, they try to understand your situation and do their best to help you. Excellent customer service, quick response time.
A empresa respondeu
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They are best insurance company for musical instruments, they try to understand your situation and do their best to help you. Excellent customer service, quick response time.
A empresa respondeu
An accidental stain on a sofa appeared a few weeks ago. After extensive time consuming details and photographs were repeatedly, sent Mulberry declined to cover the cleaning. This insurance appears to... Ver mais
A empresa respondeu
Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and respon... Ver mais
A empresa respondeu
Pablo the representative who I talked to on the phone was very helpful and Patience with me . He took through the process of getting my recliner warranty. I highly recommend him with customer’s servic... Ver mais
A empresa respondeu
Escrito pela empresa
Download the Mulberry Chrome extension to get free product protection wherever you shop online.
Mulberry's browser extension gives you access to MulberryCare: a free 1-year protection plan for everything you buy online! Protect purchases from 5,000+ online retailers like Amazon, Wayfair, Costco, Home Depot, and BestBuy. Spills, drops, rips, cracks, malfunctions, and more: it’s all covered! With fast repairs, free replacements, and no deductibles or hidden fees.
Who is Mulberry?
Mulberry is on a mission to help consumers protect the things they buy while saving on everyday financial products.
The Mulberry browser extension allows consumers to get affordable protection, clear coverage, and instant savings with deals on financial products. Consumers can get unlimited free 1-year MulberryCare product protection plans at their favorite online retailers in seconds, plus longer term plans at the lowest prices on the market.
Mulberry also offers partners a suite of integration options, allowing them to seamlessly embed a customized protection program into the customer journey, offering a unique value-add to drive customer acquisition and loyalty.
Estados Unidos da América
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 48 horas
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Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
They reimbursed me quickly and provided great customer service. Great company!

Resposta da Mulberry
Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and responded with speed, concern and clarity. How often can you say it was a pleasure to go thru an extended warranty claim process? Here, that was the case. A great example of how it should be done!

Resposta da Mulberry
So far, my experience with Mulberry is top tier. Their customer service is responsive and helpful, particularly when redeeming Mulberry rewards.
I've yet to work with them on a protection claim (knock on wood I don't have to), but should that happen in the future, I'm sure I'll be met with the same great service.
Very happy. Thank you!

Resposta da Mulberry

Resposta da Mulberry
The response time was great. They were polite helpful and covered exactly what the plain said it would. All in a timely fashion.

Resposta da Mulberry
Everything was easy to process and I’m very content with the services

Resposta da Mulberry
they got back to me relatively quickly and I got my funds within 2 weeks so I'd say that's pretty good and I would recommend using this service!

Resposta da Mulberry
My Lg washer was making a loud noise. I contacted Mulberry and the next day they gave me name of the repair service company. To my service I had a repair company out a few days later. He said the repairs would have been too expensive so mulberry just authorized payment for a new washer the next day. No haggling or anything. I had the new washer on order the next day. Now I am just waiting for delivery. This was all done in less than a week.

Resposta da Mulberry
I had an excellent experience with Mulberry. Ashlie was very helpful, I felt genuinely supported and I am very grateful.
Thank you so much

Resposta da Mulberry
At first it was hard to post a claim because the website was not working but the rep was responsive and filed for me. After that it was a smooth process

Resposta da Mulberry
I'll just paste the email I sent Mulberry after they handled our insurance claim perfectly: "I wanted to send one last email and state how utterly blown away we are that this process was relatively painless and that you honored the warranty so fully. My wife and I have too many experiences where we end up fighting for the services for which we had paid. I was getting all armored up (psychologically) to defend our purchase with Mulberry, and then I got your email basically saying "a check is on the way." It was a surprise and huge relief. My wife and I have already told well over a dozen people about our positive experience with Mulberry, including me describing the experience in a large staff meeting. I certainly hope that your excellent customer service can continue to meet this standard, and that word of mouth pays off for your business. We will certainly look for the Mulberry warranty when making future purchases."

Resposta da Mulberry
Competence and compassion!!!! This is so rare these days. I'm blown away. Couldn't be better.

Resposta da Mulberry
I like the idea of the service and I’ve used it successfully once but the second time I needed it was not very timely and I ultimately decided not to go through with the claim just for the headache of it. I would like to be able to cover more types of items like my smartphone for example.

Resposta da Mulberry
I never received any good communication about what was going on with my claim, and also how it would be resolved. I’m deeply unsatisfied especially since I payed MULTIPLE times for the Mullberry protection plan and then I didn’t receive anything until a year later.

Resposta da Mulberry
Response was received within the 3-5 business day window, and the process was hassle free.

Resposta da Mulberry
First time I ever out insurance on a product and I am so glad I did. We dealt with fire residue from LA fires and ruined a rug and they were so amazing taking care of me. 10/10.

Resposta da Mulberry
Yeah these insurance are a joke! Not worth it....you have to navigate through Ai crap. Bring back actual good ol american customer service. I would not purchase again. They just take your money and run. I wish I would have seen these reviews before I purchased.

Resposta da Mulberry
Mulberry provides what they promise! I get Mulberry protection on all of the glassware I order, because I am clumsy and it covers accidental breakages (which I desperately need). I have made a claim on several of my policies by Mulberry, and have received the appropriate amount of money back every time. This is NOT a scam. Mulberry works, and I would absolutely recommend.

Resposta da Mulberry
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