Mulberry Opiniões 

834
•
TrustScore: 4 em 5

3,9

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

They are best insurance company for musical instruments, they try to understand your situation and do their best to help you. Excellent customer service, quick response time.

A empresa respondeu

Classificada 1 em 5 estrelas

An accidental stain on a sofa appeared a few weeks ago. After extensive time consuming details and photographs were repeatedly, sent Mulberry declined to cover the cleaning. This insurance appears to... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and respon... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Pablo the representative who I talked to on the phone was very helpful and Patience with me . He took through the process of getting my recliner warranty. I highly recommend him with customer’s servic... Ver mais

A empresa respondeu

Informações sobre a empresa

Sobre Mulberry

Escrito pela empresa

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Download the Mulberry Chrome extension to get free product protection wherever you shop online.

Mulberry's browser extension gives you access to MulberryCare: a free 1-year protection plan for everything you buy online! Protect purchases from 5,000+ online retailers like Amazon, Wayfair, Costco, Home Depot, and BestBuy. Spills, drops, rips, cracks, malfunctions, and more: it’s all covered! With fast repairs, free replacements, and no deductibles or hidden fees.

Download Mulberry for Chrome


Who is Mulberry?

Mulberry is on a mission to help consumers protect the things they buy while saving on everyday financial products.

The Mulberry browser extension allows consumers to get affordable protection, clear coverage, and instant savings with deals on financial products. Consumers can get unlimited free 1-year MulberryCare product protection plans at their favorite online retailers in seconds, plus longer term plans at the lowest prices on the market.

Mulberry also offers partners a suite of integration options, allowing them to seamlessly embed a customized protection program into the customer journey, offering a unique value-add to drive customer acquisition and loyalty.

Learn More

Informações de contacto

3,9

Bom

TrustScore: 4 em 5

834 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(834)

55 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Great Company!

They reimbursed me quickly and provided great customer service. Great company!

10 de junho de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Thanks for the feedback and for choosing Mulberry to protect your purchase!

Classificada 5 em 5 estrelas

How it should be done - Exceptional!

Honestly, I don't know if I've ever had a better customer service experience, anywhere. Kristian went above and beyond to find the part we needed for our refrigerator. He was always cordial and responded with speed, concern and clarity. How often can you say it was a pleasure to go thru an extended warranty claim process? Here, that was the case. A great example of how it should be done!

4 de junho de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Hi! Thank you for the thoughtful review! We’re proud to stand behind our word and your experience.

Classificada 5 em 5 estrelas

Happy Thus Far

So far, my experience with Mulberry is top tier. Their customer service is responsive and helpful, particularly when redeeming Mulberry rewards.

I've yet to work with them on a protection claim (knock on wood I don't have to), but should that happen in the future, I'm sure I'll be met with the same great service.

Very happy. Thank you!

27 de maio de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Hi Kelly! Thank you for the thoughtful review! We’re proud to stand behind our word and your experience.

Classificada 4 em 5 estrelas

The response time was great

The response time was great. They were polite helpful and covered exactly what the plain said it would. All in a timely fashion.

21 de maio de 2025
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logótipo da Mulberry

Resposta da Mulberry

Hi Daniel! Thank you for the thoughtful review! We’re proud to stand behind our word and your experience.

Classificada 1 em 5 estrelas

Pretty awful company to deal with..Avoid

15 de maio de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Hello! Thanks for your feedback. We’ve submitted a request for more information so we can better understand what happened. If you have a moment, please feel free to reach out directly to our team at help@getmulberry.com with any relevant details. We’re happy to take a closer look and address any unresolved concerns.

Classificada 4 em 5 estrelas

Good customer service

they got back to me relatively quickly and I got my funds within 2 weeks so I'd say that's pretty good and I would recommend using this service!

10 de fevereiro de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Thanks so much for the kind words and for choosing Mulberry to protect your purchase!

Classificada 5 em 5 estrelas

Replacement washer

My Lg washer was making a loud noise. I contacted Mulberry and the next day they gave me name of the repair service company. To my service I had a repair company out a few days later. He said the repairs would have been too expensive so mulberry just authorized payment for a new washer the next day. No haggling or anything. I had the new washer on order the next day. Now I am just waiting for delivery. This was all done in less than a week.

5 de maio de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Hi Dave! Thank you for the thoughtful review! We’re proud to stand behind our word and your experience.

Classificada 5 em 5 estrelas

I had an excellent experience with Mulberry

I had an excellent experience with Mulberry. Ashlie was very helpful, I felt genuinely supported and I am very grateful.

Thank you so much

1 de abril de 2025
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logótipo da Mulberry

Resposta da Mulberry

Thanks so much for the kind words and for choosing Mulberry to protect your purchase!

Classificada 5 em 5 estrelas

Amazing experience

Amazing experience

28 de abril de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Thanks so much for the kind words and for choosing Mulberry to protect your purchase!

Classificada 5 em 5 estrelas

At first it was hard to post a claim…

At first it was hard to post a claim because the website was not working but the rep was responsive and filed for me. After that it was a smooth process

28 de abril de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Appreciate your feedback and patience—glad we could make it a smooth experience in the end!

Classificada 5 em 5 estrelas

Mulberry stands by their word.

I'll just paste the email I sent Mulberry after they handled our insurance claim perfectly: "I wanted to send one last email and state how utterly blown away we are that this process was relatively painless and that you honored the warranty so fully. My wife and I have too many experiences where we end up fighting for the services for which we had paid. I was getting all armored up (psychologically) to defend our purchase with Mulberry, and then I got your email basically saying "a check is on the way." It was a surprise and huge relief. My wife and I have already told well over a dozen people about our positive experience with Mulberry, including me describing the experience in a large staff meeting. I certainly hope that your excellent customer service can continue to meet this standard, and that word of mouth pays off for your business. We will certainly look for the Mulberry warranty when making future purchases."

9 de abril de 2025
Opinião espontânea
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Resposta da Mulberry

Thank you for the thoughtful review! We’re proud to stand behind our word and your experience!

Classificada 5 em 5 estrelas

Competence and compassion!!!

Competence and compassion!!!! This is so rare these days. I'm blown away. Couldn't be better.

24 de abril de 2025
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logótipo da Mulberry

Resposta da Mulberry

Thanks for the kind words and for trusting Mulberry with your product protection needs!

Classificada 4 em 5 estrelas

I like the idea of the service and I’ve…

I like the idea of the service and I’ve used it successfully once but the second time I needed it was not very timely and I ultimately decided not to go through with the claim just for the headache of it. I would like to be able to cover more types of items like my smartphone for example.

14 de abril de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Hi Suzanne! Thanks for your feedback. We invite you to reach out to our support team for assistance in filing a claim or exploring coverage options. Reach out anytime via help@getmulberry.com!

Thanks again!

Classificada 1 em 5 estrelas

I never received any good communication…

I never received any good communication about what was going on with my claim, and also how it would be resolved. I’m deeply unsatisfied especially since I payed MULTIPLE times for the Mullberry protection plan and then I didn’t receive anything until a year later.

11 de dezembro de 2024
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logótipo da Mulberry

Resposta da Mulberry

Hi Drew! Thanks for your review. We’ve taken time to investigate further and wanted to clarify a few important details.

Your claim was filed on October 16th and approved by October 21st, with reimbursement made available for withdrawal by October 22nd. Confirmation of this was communicated to you via email on October 22nd, both on your original claim thread and in a separate, automated message.

We recently followed up on that same thread at the time to ask if there was anything else we could assist with or if you had any feedback. It’s possible that follow-up may have been overlooked or only recently seen — if so, we understand and appreciate you bringing this to our attention.

To make sure we haven’t missed anything, we’ve sent you another message to follow up again and clarify. If there’s anything further you’d like to share, or if you’d prefer to speak directly, we’re more than happy to connect.

Thanks again for trusting Mulberry with your product protection needs!

Classificada 5 em 5 estrelas

Response was received within the 3-5…

Response was received within the 3-5 business day window, and the process was hassle free.

9 de abril de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Thanks for your kind words and for trusting Mulberry with your product protection needs!

Classificada 5 em 5 estrelas

10/10 recommendation

First time I ever out insurance on a product and I am so glad I did. We dealt with fire residue from LA fires and ruined a rug and they were so amazing taking care of me. 10/10.

28 de março de 2025
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Resposta da Mulberry

Thanks for your kind words and for trusting Mulberry with your product protection needs!

Classificada 1 em 5 estrelas

Yeah these insurance are a joke

Yeah these insurance are a joke! Not worth it....you have to navigate through Ai crap. Bring back actual good ol american customer service. I would not purchase again. They just take your money and run. I wish I would have seen these reviews before I purchased.

30 de março de 2025
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logótipo da Mulberry

Resposta da Mulberry

Hi there, and thanks for your feedback! We’ve asked for a bit more information so we can take a closer look and better assist you.
Otherwise, feel free to reach out to help@getmulberry.com for support.

Classificada 5 em 5 estrelas

Mulberry provides what they promise

Mulberry provides what they promise! I get Mulberry protection on all of the glassware I order, because I am clumsy and it covers accidental breakages (which I desperately need). I have made a claim on several of my policies by Mulberry, and have received the appropriate amount of money back every time. This is NOT a scam. Mulberry works, and I would absolutely recommend.

27 de janeiro de 2025
Opinião espontânea
logótipo da Mulberry

Resposta da Mulberry

Thanks for your kind words and for trusting Mulberry with your product protection needs!

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