Mulberry Opiniões 

The response and service I received from Mulberry was excellent.
I dealt with Roger after he contacted me about my issue soon after I contacted Mulberry.
His demeanour was warm , professional and he was able to resolve my issues with empathy and understanding.
I am completely satisfied with the outcome.
Thank you Roger .

Fast easy service. Uploaded information quickly.

Good and polite response via email and the customer service representative was so helpful.

It was a super easy process to get our issue figured out.

This service has been a life saver as a mom and pet owner, I have been able to replace many things they have damaged. As well as being a new homeowner this has saved us many times. Just make sure to enter the items in within 30 days.

I was able to get somewhat compensated for a faulty product. That was good. The process was rather tedious, time consuming and despite registration of my product at the time of purchase, I still had to provide receipts, dates and painstaking justification for the claim. Is the process designed to make people just walk away? Anyhow. We stuck it out. Answered all questions ad nauseum and finally after weeks of waiting for responses, received the base cost of my item purchase price - minus the taxes paid and minus the actual cost of a replacement product (which was more than the original). All in, I am not sure it was worth the time, effort or final amount received. My takeaway? better to be prepared for items to break down earlier than expected and don’t buy the most expensive options. Save the cost of the insurance and use it towards a replacement cost. I would not insure a lower cost item again. Save this sort of aggravation for the really costly things.

Mulberry was able to get my Tic watch replaced after the watch failed to live up to it's claims of being able to be worn in a swimming pool. It did take some time to resolve, but it got handled in a simple easy process.

Mulberry refunded my broken robot vacuum from a company that had gone out of business. I thought it was going to be difficult to prove the vacuum wasn’t working but Mulberry was flexible.

I dont recommend it. I purchased protection for my mattresses and they couldnt help me with a stain! Please do not buy this plan. Its almost like scam.

Not responding to my email despite my follow ups.

Update: Mulberry has reached out to me and provide good assistance. Thank you!

Logan was knowledgeable and skilled in calibrating our LG oven. He was also respectful and patient in explaining his steps in the process.

Easy claims process. I love Mulberry as it is so easy to add items and make a claim if anything breaks.

Very convenient and quick, which I really appreciate

The claim process was very easy and was approved very quickly. This guarantee is very useful and I would recommend it to my friends.

Easy to use and quick reimbursement would purchase again!

Had a good experience using Mulberry to insure my Rugs USA carpet. It was a very quick and easy process to file a claim and receive the reimbursement.

It was very easy to navigate the website to set up my claim and it was resolved within a quick timeframe.

I agree with MS. Hass FROM august of 2024 . I received terrible sevice for filling a claim - they do everything they can to make it hard to file a claim. its a joke to talk to a live person. They do not respond to my questions and then give me an ultimatum if the claim is not finished in 7 days they will cancel me.
I have 5 rugs and all of them are fraying around the edges

Roger, man, I tell you what, you were probably the best customer service agent I’ve ever had the pleasure of interacting with. Thank you so much for your understanding and consideration for the dilemma I was put in. You’re the man!

Very well on following up the request.