Refusing to pay a winning settled bet live chat saying have credited when haven't taken losing bets from balance not paid winning bet. Live chat hopeless. Have been with company a few months and was h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
AVOID like the plague. Within minutes of depositing £100, I receive an email saying my account has been suspended as someone at my address is noted as having a self exclusion. I like in a block of f... Ver mais
A empresa respondeu
Unstable - especially on Saturday afternoons. You deposit money and half an hour later, as the 3pm kick-offs approach, it’s impossible to log in and place your bets (“internal error” message display... Ver mais
A empresa respondeu
So I signed up and instantly got a email saying I was ineligible for the sign up bonus, no reason why just said I couldn’t have it but they did say I could bet as normal, so no, I’ve gone back to sky... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
SBK is a modern sports betting app that offers, on average, substantially better odds on the biggest sporting, political, and pop culture events vs. competing UK bookmakers.
Informações de contacto
1 Commodity Quay, E1W 1AZ, London, Reino Unido
- +442076177413
- support@getsbk.com
- getsbk.com
Informação importante
1,8
Mau
310 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great betting company and customer…
Great betting company and customer service on live chat is brilliant only thing preventing me giving 5 stars is certain banks don’t let you withdraw through Apple Pay even tho you deposited that way. I think they should remove the option for Apple Pay from these banks to stop the confusion
16 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi Dean,
Thank you so much for your kind review and for highlighting both our platform and the excellent support provided by our live chat team.
We understand the frustration regarding withdrawals and appreciate your feedback. For certain Mastercard and Maestro payment methods, withdrawals are limited to an amount equal to the net deposit made from the card, while profits need to be withdrawn using an alternative method. You can find more details about this here: https://help.getsbk.com/hc/en-gb/articles/4413517064977-How-to-make-a-withdrawal
We’re always looking to improve, and your input is invaluable in helping us do so. Please feel free to reach out via live chat or email at support@getsbk.com if you need any further clarification or assistance.
Wishing you a fantastic day!
Kind regards,
Alice
SBK Customer Experience Team
Just deposited £50
Just deposited £50 , withdrew £200 lets see how they quick they process withdrawal then , all good so far
15 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi Andy,
Thank you so much for your kind review and for sharing your experience with us.
We’re pleased to hear everything has been smooth so far, you may find more information regarding our withdrawals here: https://help.getsbk.com/hc/en-gb/articles/360030912011-Payment-method-comparison
Providing a positive experience is what we strive for, and it’s great to see this reflected in your feedback.
Should you need any further assistance, feel free to reach out via live chat or email at support@getsbk.com.
Wishing you a wonderful day ahead!
Kind regards,
Alice
SBK Customer Experience Team
Great experience so far
Great experience so far, had an issue with the Free bets which Alice sorted out straight away. This will be my go to app for bets moving forward!!
15 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi Longlive,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Alice.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Nirvana
SBK Customer Experience Team
Shen really helped me out today
Shen really helped me out today
2 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi Sam,
Thank you so much for your kind review and for highlighting the excellent support provided by our team member Shen.
We’re delighted to hear how much they were able to help and that your experience was so positive. Providing outstanding service is at the heart of what we do, and it’s fantastic to see this reflected in your feedback.
Your recognition will be shared with the agent and the team—it means a great deal to us.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Sbk I've been with for coming to 2…
Sbk I've been with for coming to 2 months best app I've used simple layout easy budget tools to help keep your limit very helpful
1 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi darren,
Thank you very much for your review.
We’re thrilled to hear that you found our layout simple and that our budgeting tools are accessible and effective. Ensuring ease of use and clarity is a priority for us, so it’s wonderful to know this approach is working for you.
Your feedback is greatly appreciated, and it motivates us to keep improving.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Really positive experience using this…
Really positive experience using this app and services, always very helpful and the app is easy to navigate.
1 de dezembro de 2024
Opinião espontânea
Resposta da SBK
Hi Dave,
Thank you very much for your review.
We are glad to hear you have a positive experience with us and our services.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Con merchants I opted in for bet the…
Con merchants I opted in for bet the £10 and get £40 in free bets offer, when my first bet was settle, I asked where my free bets are? They said Wes not eligible for them with no reason given, don’t touch them.
30 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi customer,
Thank you very much for your review.
Im sorry to hear of the negative experience you have faced.
If you believe this needs to be looked into further, please do email us on support@getsbk.com to look into this.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Resposta da SBK
Hi Craig,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Joined yesterday no problems,cashed out…
Joined yesterday no problems,cashed out a little bit of profit and it’s already in my bank,keep up the good work
23 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Nicholas,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Avoid at all cost
Avoid at all cost. You deposit fine, bet fine but as soon as you win and withdraw, it’s over. You will not see that withdrawal and you will not be helped by staff.
The sign up page states instant withdrawals. The agents then say it is 6 hours maximum for a withdrawal to be received. I withdrew almost a week ago. Every day contacting via live chat and being told to wait for an email which have never came after almost a week.
No phone calls. No emails. Every time you contact via live chat they say the same scripted scam line of wait for an email.
Again, avoid this company at all costs. I am down over £100 on welcome deposit and still with a pending withdrawal on my account which will never come.
22 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Jordan,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Amazing seb👏👏👏👏👏
21 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Jonathan,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Would recommend
Only ever read bad reviews about SBK, so was a bit weary to use it, but I’ve had no issues with it. Very easy to use, love the layout and the way it looks - easily the nicest out of any betting sites I’ve used. Only problem I had was occasionally either on the app or using the desktop version, I was unable to watch the streams live as I had to deposit apparently, which made no sense as I had put money on the race already. Apart from that, was all good. Most I withdrew was £100 and I must have withdrew about £400 and it took 6-7 hours every time. Some sites are instant withdrawal, some aren’t, so can’t complain. Would recommend
This is only after 2 weeks use, so no idea if I will end up getting restricted in the future to 10p stakes like a lot of these betting sites do.
13 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Luke,
Thank you very much for your review.
We are glad to hear you are enjoying the site so far.
Regarding your Live stream issue, I ask you to please contact us via Live chat or email us on support@getsbk.com with a screenshot so we can assist you better.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Good customer service and effiecient.
Good customer service and effiecient.
13 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Mark,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agents. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
TAKES YOUR MONEY THEN SUSPENDS YOUR ACCOUNT 🤬🤬🤬
Let me sign up, took my £20 deposit and then instantly closed my account keeping my money, not responding to emails
11 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Kelly,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We do our best to tackle all emails as soon as possible, however during busy periods, it may take a bit longer to reach your email. If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
AVOID AVOID AVOID AVOID AVOID AVOID…
I WANT MY MONEY BACK Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID Thieves👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎Thieves🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈🦈Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves Thieves I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK I WANT MY MONEY BACK Kind regards
31 de outubro de 2024
Opinião espontânea
False advertising for free bets
I seen this company advertising online if you place one £10 bet higher than 2/1 I would recieve £40 in free bets.
I therefore deposited £100 and have placed numerous bets but still no free bet.
I messaged there helpline and i have just been told this from an agent..
" our system has determined that your not eligible for the bonus. I'm afraid we reserve the right too exclude individual customers from receiving bonus,s"
I would like too be told why I'm different from anyone else and also this is false advertising.
I will be lodging a complaint too IBAS if I don't recieve these free bets.
From a very annoyed and angry customer.
6 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Kieran,
Thank you for leaving an SBK review.
We are very sorry to hear about your recent negative experience with us.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
If you feel that this needs to be looked into further, I would suggest following our complaints procedure here: https://help.getsbk.com/hc/en-us/articles/360030578872-Making-a-complaint
A senior member of staff would then look into it and assist you further.
We apologise for the inconvenience caused and look forward to hearing from you.
Wishing you a great rest of your day.
Kind regards,
Alice
SBK Customer Experience Team
Great customer service best I’ve had…
Great customer service best I’ve had and app generally good would recommend
3 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Consumer,
Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Great site best I've used no hassle and…
Great site best I've used no hassle and customer service great also 👍
3 de novembro de 2024
Opinião espontânea
Resposta da SBK
Hi Ben, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Live chat was very helpful and resolved…
Live chat was very helpful and resolved my issue quickly.
29 de outubro de 2024
Opinião espontânea
Resposta da SBK
Hi Katie, Thank you very much for your review.
We are glad to hear you had a great experience with our Support Agent. We hope we can continue to assist you with your queries.
Please do not hesitate to reach out to us via live chat or email on support@getsbk if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
Received excellent customer service…
Received excellent customer service from Oliver. Had a problem with a free bet not being credited back to my account and he sorted it straight away within 30 seconds.
The app interface itself is easy to use, great odds and selection of markets.
A great new customer offer too
21 de outubro de 2024
Opinião espontânea
Resposta da SBK
Hi Dean,
Thank you for leaving an SBK review.
We are always looking for customer feedback so your comments around your experience are much appreciated. Our main aim is to offer the best possible experience to our customers.
We would like to thank you for the positive comments.
Please do not hesitate to reach out to us via live chat or email on support@getsbk.com if you need any assistance or if you wish to pass on further feedback.
Wishing you a great rest of your day.
Kind regards,
Alice
Smarkets Customer Experience Team
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Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.