Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Lovely recyclable packaging delivered quickly with no issues Shampoo smells amazing and coped with all the products (wax mouse etc) leaving my hair clean and fresh - the conditioner was light and l... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Edited as they say they will make changes to their website This website is really misleading. The photos clearly show a full bottle of shampoo and conditioner. But the bottles arrive empty wit... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wasn't sure if like these but thought I'd give it a try to cut down on plastic bottles. The first use did make my hair feel worse than usual, however after 2 weeks of using my hair feels great. My ba... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de produtos para cabelo

Sobre Soaked

Informação fornecida por diversas fontes externas

🧖‍♀️ Created for convenience

🚿 Designed for your home

🌱 Developed with the planet in mind

💆‍♀️ Be kind to your head and be kind to nature

Soaked logo

Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

59 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(59)

0 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Swift service & great product

Items were received quickly, the handwritten note was a nice touch!
Love both the shampoo and conditioner, my hair feels great. Thank you Soaked.

13 de janeiro de 2020
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you for your review and feedback! Pleased to hear your hair is thanking you too, that makes us very happy. Take care and stay safe, Ella

Classificada 2 em 5 estrelas

My wife bought these as we like to be…

My wife bought these as we like to be as eco friendly as possible. The glass bottles look great, but the shampoo and conditioner are not good.

Both of us have been left with scalps feeling itchy and our hair is wiry and dry.

Sadly we will be back on the hunt for another company to get refills for our glass bottles.

9 de janeiro de 2020
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you for your feedback, Ed! It's a shame to hear our products didn't agree with yours and your partner's scalp. We're actually developing a new formula that's set to launch towards the end of this year so please do keep in touch as we'd love a 2nd chance. Take care and stay safe, Ella

Classificada 5 em 5 estrelas

Lovely recyclable packaging, delivered…

Lovely recyclable packaging delivered quickly with no issues
Shampoo smells amazing and coped with all the products (wax mouse etc) leaving my hair clean and fresh - the conditioner was light and left my hair soft and not weighed down
Overall very pleased with it and hopeful that it’s a big reduction in my plastic usage

8 de janeiro de 2020
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for taking the time to review us! We really appreciate it and are super happy to hear you're loving our products. Thanks again and stay safe, Ella

Classificada 5 em 5 estrelas

Great shampoo and conditioner

Great shampoo and conditioner. My hair smells and feels amazing!! The bottles are very nice too. Thank you soaked!

6 de janeiro de 2020
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thanks so much for your review! We're really glad to hear you love them. Stay safe, Ella

Classificada 5 em 5 estrelas

Really Impressed

Really impressed with the environmentally conscious packaging it came in. Wonderful product, so happy to be enjoying such lovely hair treatments in beautiful bottles and not worry about contributing to plastic pollution.

28 de dezembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

We're so pleased to hear you're loving Soaked! Thanks a lot for your review, Eleanor. Love Ella

Classificada 5 em 5 estrelas

Highly Recommend!

First of all I love the look and smell of these products. The amber bottles are lovely and stylish/minimalist in my bathroom.
They came in a really timely manner also.
When I got the original package unfortunately the conditioner had burst everywhere. Clearly this isn’t Soaked’s fault but Royal Mail. However, when I emailed about it I received a reply within minutes to say they were sending another immediately. This, again, arrived quickly with a lovely handwritten note to apologise. Shout out to Hollie and Ella for this-lovely touch and really appreciated.
I love the shampoo and no issues there. As I’ve read in another review the conditioner is a bit watery for my liking but I’ve seen a reply from the team to say they are working on this so I look forward to a new formula.
All in all I give 5 stars as service excellent and the only issue (runny conditioner) seems to be getting resolved. I’m already a loyal customer!
Thank you
Grainne

9 de dezembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you, Grainne, for your lovely review and feedback! You made our day. Love Ella

Classificada 5 em 5 estrelas

Hair feels great 🙂

Wasn't sure if like these but thought I'd give it a try to cut down on plastic bottles. The first use did make my hair feel worse than usual, however after 2 weeks of using my hair feels great. My bathroom also looks a lot less cluttered!
I do feel is if you look closely at the conditioner bottle that the label is not quite sealed properly at the top however it's not that noticable and doesn't look like it will come off anytime soon.

5 de dezembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review, Laura! Your label should stay on the bottle for a very, very long time but let us know if it ever does start to peel and we'll send you another one. Love Ella

Classificada 4 em 5 estrelas

Love the bottles

Love the bottles, the pouches don't fill them up though!
hair smells great after use

30 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review! Yes our pouches are 350ml and the bottles are 500ml. This is so it's less likely to overflow when people are getting subscriptions and they can still fit through your letterbox! Love Ella

Classificada 4 em 5 estrelas

This website is really misleading

Edited as they say they will make changes to their website

This website is really misleading. The photos clearly show a full bottle of shampoo and conditioner. But the bottles arrive empty with a refill pack, the refill pack only fills just up to 2/3rds of the bottle.

You should be more transparent on this on your website. The reasons you give in the reviews for this being the case (allowing you space to refill via the monthly subscription) don’t stack up as the refills have a screw top and can easily be stored elsewhere until there is space on the bottle.

Measure out 350 ml of water in a measuring jug before buying and see if you are happy buying that much shampoo / conditioner for the price.

26 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Hello Katy,

Thank you for your feedback and we’re sorry that you’ve been left feeling disappointed.

We have never wished to mislead anybody on this fact, it’s really not something we would be ashamed of as 350ml is the size of a standard shampoo bottle. We do state the size of the pouches clearly on the site but we will make changes to make it obvious that the bottles are larger than that and they don’t come pre-filled.

We really appreciate you taking the time to leave us feedback and we‘ll be sure to take appropriate actions so we can improve on this.

Have a lovely day, from Ella

Classificada 5 em 5 estrelas

Love the shampoo and conditioner

Love the shampoo and conditioner, left my hair feeling so silky and soft,and an absolute bonus it's in planet friendly packaging! Will definitely be buying refills, doubt I'll use any other shampoo/conditioner again

20 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review! We really do appreciate and are so pleased you're loving Soaked 😄 Have a great day, Ella

Classificada 5 em 5 estrelas

Smells great

Smells great, leaves my hair shiny. Love the simple packaging aesthetic. Really happy with the product and would recommend it.

17 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you so much for your review! So glad to hear you're loving it. Have a lovely day, Ella

Classificada 5 em 5 estrelas

Excellent service

Excellent service! Fabulous product and looks great in the bathroom! 😊

14 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for leaving us a review. We bet it does, we always love to see customer pictures!! I hope you have a great day, from Ella

Classificada 4 em 5 estrelas

Fabulous idea - few areas to improve

I think this is a fabulous idea! The bottles are really attractive and look great in the bathroom. Overall I think this is currently 3.5/5.

A few points to improve and I think this could really take off.

- The pouches didn't fill the glass bottles which was a little disappointing - only about a 2/3 full

- I think the pump for the bottle and the label could have been better quality, as I think the label will peel off if it gets wet (although I can't confirm this as it's not happened yet!).

- The conditioner does feel very thin.

Overall I think this is a good product, I got a promotion with the bottles filled for £15, and I don't think I would have wanted to pay £35 for the bottles alone.

14 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Hello Rebecca! First of all, thank you so much for taking the time to leave us feedback, we really appreciate it.

I'm so glad you like the look of the bottles and the general concept.

- Regarding the pouches not filling the bottles all the way to the top, we've actually done this deliberately. As our products are ordered on subscription, we have made the bottles larger than the pouches so that when your next delivery arrives, you will have space left in the bottle if there is any excess.

- I'm sorry you don't feel the pump and label are of sufficient quality. We tested over 150 types of pump to find the perfect one and it should be very sturdy and long-lasting. The labels are made from the highest quality vinyl and are 100% waterproof. Please be rest assured they won't come off when they get wet. If your label does come off or the pump breaks, please let me know and I will be happy to send you another for free.

- We agree that possibly our conditioner is a bit too runny. Whilst the ingredients are still very nourishing, it may feel thinner than conditioner that you're used to using. We are working on this as we speak and are hoping to release a new conditioner (and shampoo!) very soon!

Once again I want to thank you for your feedback - it really helps us as we grow!

Best wishes,
Hollie

The Soaked Team

Classificada 5 em 5 estrelas

Great support

Great support, well packaged and a nice product

8 de novembro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review, Bethany! Have a lovely day, from Ella

Classificada 5 em 5 estrelas

Simply beautiful!

A beautifully packaged, beautiful smelling, and beautifully considered product!

27 de outubro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thanks so much for your review! We really appreciate the time it took. Have a great day, from Ella

Classificada 3 em 5 estrelas

My thick hair needs a richer conditioner sorry

I love the concept. I love the design and the style. I found the shampoo nice but my hair is pretty thick and unfortunately the conditioner left my hair quite dry.

24 de outubro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review and feedback! The conditioner isn't very suitable for dry or thick hair, we are working on bringing out a specially formulated conditioner soon. So pleased you're loving everything else. Have a great day, from Ella

Classificada 5 em 5 estrelas

What I liked most was the smell

What I liked most was the smell. You need to convert that same smell into bath and shower products too. Would be really fab.

24 de outubro de 2019
Opinião espontânea
logótipo da Soaked

Resposta da Soaked

Thank you very much for your review and feedback! We'll add it to the list 😜 Have a great day, from Ella

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais