Trim Opiniões 169

Resposta da Trim

Há 4 dias

Hi ED,

I hope you’re doing well and that your journey is going really positively so far.

The small amount of liquid left in the pen at the end is known as “overage.” This is intentionally included by the manufacturer, Eli Lilly, to allow for proper priming of the pen and ensure each full dose is delivered accurately. It’s a standard feature across all Mounjaro pens worldwide and isn’t something that can be altered at pharmacy level.

We completely understand how this can be confusing if it’s not been explained clearly, so I really appreciate you highlighting it.

If you feel your experience with our service has been positive overall, it would mean a great deal to us if you’d consider updating your review to reflect that. As a UK-based pharmacy, we take a lot of pride in the care, support, and service we provide, and feedback like yours genuinely makes a difference.

If you have any questions at all, or if there’s anything we can do to support you further, please don’t hesitate to reach out.

Kind regards,
Roger

Resposta da Trim

10/04/2026

Thank you for your kind words! We’re really pleased to hear you had a great experience with our pharmacy team and service. We hope our V2 app is helping support your journey alongside your prescribed weight loss medication.

Miriam | Customer Care

Resposta da Trim

31/03/2026

Thank you for your great feedback! We’re so pleased to hear your first month has been a smooth and positive experience. 😊

Our pharmacy team works hard to ensure clear communication and fast, reliable delivery of prescribed weight loss medication, so it’s great to know that came through for you.

We hope our V2 app is helping you stay on track and making everything even easier as you continue your journey with us. We’re here whenever you need support!

Miriam | Customer Care

Resposta da Trim

18/03/2026

Thank you so much for your kind words — this is exactly the experience we strive to deliver.

We’re really pleased to hear that you felt listened to and supported from your very first consultation. Our pharmacy team is committed to providing personalised care, especially when starting prescribed weight loss medication, so it’s great to know that came across.

It also means a lot to hear that you feel “seen” — that’s at the heart of everything we do. And of course, we’ll always be here whenever you need guidance or have questions along the way.

We hope our V2 app is helping you stay on track and making your journey even smoother!

Miriam | Customer Care

Resposta da Trim

25/03/2026

Thank you so much for your kind words! We’re really pleased to hear you’ve had such a positive experience with our service and support.

Our team is always here to assist you throughout your journey, so please don’t hesitate to message us at any point — whether you have questions, need guidance, or just a bit of reassurance. We’re committed to helping you achieve life-changing results in a safe, supported way.

We hope our V2 app is helping you stay on track and making your journey even smoother.

Miriam | Customer Care

Resposta da Trim

16/03/2026

Thank you so much for your lovely review and for being part of Trim for over a year — it truly means a lot to our team. We’re really pleased to hear that you’ve felt supported throughout your journey and that our Pharmacy team has been there whenever you’ve needed help with your prescribed weight loss medication.

We hope our V2 app is helping you stay on track and making it even easier to manage your progress and treatment. Thank you as well for recommending Trim to others who are considering starting their weight loss journey — that support means the world to us.

Miriam | Customer Care

Resposta da Trim

16/03/2026

Thank you for your kind review! We’re really pleased to hear you found the service prompt and efficient, and that the follow-up and monitoring met your expectations. Our Pharmacy team works hard to ensure every patient using prescribed weight loss medication receives consistent support throughout their journey.

We hope our V2 app is helping you stay on track with your treatment and making it even easier to monitor your progress. If you ever need anything, our team is always here to help.

Miriam | Customer Care

Resposta da Trim

13/03/2026

Thank you so much for your kind words and for sharing your experience. It means a lot to our pharmacy team that you’ve felt supported throughout your journey with Trim. Providing responsive care, clear guidance, and reliable access to weight loss medication is something we work hard to deliver every day.

We’re also really pleased to hear the delivery and service have been efficient for you, and we hope our V2 app is helping you stay on track with your progress and feel supported between check-ins.

Thank you again for your recommendation and for being part of the Trim community.

Miriam | Customer Care

Resposta da Trim

12/03/2026

Thank you for your kind feedback and for being part of the Trim community for such a long time. We’re really pleased to hear that you’ve been happy with the service and support from our Pharmacy team throughout your journey.

Providing safe, reliable access to prescribed weight loss medication alongside ongoing guidance is something we take great pride in, so it means a lot to know you wouldn’t go anywhere else.

We hope our V2 app is helping you stay supported with tracking your progress and managing your treatment more easily.

Miriam | Customer Care

Resposta da Trim

12/03/2026

Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear that your experience with Trim has been a positive one from start to finish.

Our Pharmacy team works hard to ensure that every step of the journey — from ordering weight loss medication to delivery and ongoing support — feels simple, safe, and well organised, so it’s wonderful to know those details stood out to you. We’re also delighted that you’re enjoying the Trim app and features like the AI scanner, as well as the pen storage case. We designed these to make managing treatment and daily habits as easy and practical as possible.

We hope our V2 app is helping you stay on track with your progress, and we’re very grateful for your recommendation.

Miriam | Customer Care

Resposta da Trim

12/03/2026

Thank you for your review! We’re really pleased to hear that you found the service helpful and that your delivery arrived quickly. Our pharmacy team works hard to ensure safe prescribing and fast dispatch so patients can start their treatment without unnecessary delays.

We hope our V2 app is helping you stay on track with your progress and supporting you throughout your journey. Thanks again for choosing Trim.

Miriam | Customer Care

Resposta da Trim

11/03/2026

Thank you so much for sharing your experience — and huge congratulations on losing over 100lb, which is an incredible achievement. It means a lot to hear that our pharmacy team has been able to support you throughout your journey, both when you first started in 2024 and again after returning.

At Trim, we work hard to ensure every patient feels supported and recognised as an individual, not just someone receiving prescribed weight loss medication, so it’s wonderful to know that this came across during your consultations and support interactions. We’re also really pleased that the consultation process, quick responses, and reliable shipping made your experience smooth and reassuring.

We hope our V2 app is helping you stay on track as you continue your progress, and we’re grateful to have you back as part of the Trim community. Thank you again for trusting us with your weight management journey.

Miriam | Customer Care

Resposta da Trim

18/02/2026

Thank you so much for your kind words! We’re really pleased to hear you found the response prompt and the service great — that’s exactly what our Pharmacy team strives for every single day. Providing safe, efficient access to prescribed weight loss medication, alongside clear communication and ongoing support, is at the heart of what we do.

We hope our V2 app is helping you stay on track and making your journey even smoother. If you ever need anything at all, we’re always here to help.

Miriam | Customer Care

Resposta da Trim

18/02/2026

Thank you so much for taking the time to share this — we genuinely appreciate it.

We’re really pleased that the difference was noticeable straight away. From our Pharmacy team’s dispensing process through to packaging, presentation, and safety checks, we put a lot of thought into making sure everything feels professional, organised, and clinically structured — not rushed or transactional.

It’s lovely to hear that even the small details, like the medicine case design, stood out. We believe those details matter because they reflect the care that goes into our prescribed weight loss medication service overall.
We’re also glad communication has felt clear and reassuring. Our aim is always to provide calm, evidence-based support so you feel confident and looked after throughout your treatment journey.

We hope our V2 app is helping you stay organised and supported as well — tracking medication, symptoms, and progress in one place makes a real difference.

Thank you again for your trust and your 100% recommendation — it means a great deal to the whole team.

Miriam | Customer Care

Resposta da Trim

16/02/2026

What an incredible result — 2 and a half stone in 6 months is fantastic progress! We’re so pleased to have been part of your journey and to hear that you’ve felt supported by our Pharmacy team throughout your treatment with prescribed weight loss medication. Consistency and accountability make such a difference, so it’s brilliant to know you’re loving the app and finding it easy to use.

We hope our V2 app is helping you stay on track, monitor your progress, and continue building those sustainable habits as you move forward. Thank you so much for your recommendation — it truly means a lot to the whole team.

Miriam | Customer Care

Resposta da Trim

16/02/2026

Thank you so much for sharing this — we absolutely love your honesty and your perspective. Not every journey is a dramatic before-and-after, and you’re so right — sustainable progress is often a “slow burn.” What matters most is that you feel supported, informed and confident along the way. Our Pharmacy team truly believes that real life is complex, and weight management isn’t just about the number on the scale. It’s about energy, mindset, habits and long-term change.

We’re especially pleased to hear you’ve felt reassured around dose adjustments and side effects. GLP-1 treatment should never feel isolating, and having that steady guidance is exactly what we aim to provide.

It’s also brilliant to hear the app is making things easier for you. We hope our V2 app is helping you track your medication, symptoms and those additional wins in a way that feels supportive rather than clinical. Progress is absolutely progress — no matter the pace.

Thank you for trusting Trim as your medication provider over the past year. We’re proud to be part of your journey and excited to continue supporting you every step of the way.

Miriam | Customer Care

Resposta da Trim

12/02/2026

Thank you for your kind words! 

We’re so pleased to hear you think we’re a great company. Our Pharmacy team works hard to provide safe, reliable support and ensure every patient feels confident throughout their journey with prescribed weight loss medication.

If there’s ever anything more we can do to support you, we’re always here to help.

Miriam | Customer Care

Resposta da Trim

6/02/2026

Thank you so much for your lovely feedback! We’re really pleased to hear you had a great experience and that the speedy service helped you feel better in yourself — that’s exactly what our pharmacy team aims for. Your recommendation truly means a lot to us, and we’re grateful you chose us to support you on your journey with prescribed weight loss medication.

Miriam | Customer Care

Resposta da Trim

4/02/2026

Thank you for your kind feedback! 😊 We’re really pleased to hear you found the process simple and informative. Our Pharmacy team is always here to offer clear guidance and ongoing support, so you feel confident at every step of your journey with prescribed weight loss medication.

Thanks again for taking the time to share your experience.

Miriam | Customer Care