They are in the process of stealing my money. I had to look them up and found all of these horrible reviews. I bought a gift card that never left my possesion, they say it's registered in someone el... Ver mais
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Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
I received a gift card for Mothers Day went to use it on Monday and all the funds were gone. It was a $25 card my grandson looked up transactions and someone from PayPal had withdrawn $10 then $15. Tr... Ver mais
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My son received a gift card as a birthday present and when we went to use it, the entire balance had been drained by a scammer. I called customer service and they said since I didn’t file a claim in... Ver mais
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I received a $200 Visa giftcard in the mail. After going to the URL on the card, mygiftcardmail.com, to check the balance, I think this was a bogus web site. Later when trying to check the balance on... Ver mais
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Informações sobre a empresa
Informação fornecida por diversas fontes externas
Welcome to GiftCardMall.com, where we help you create gifts as unique as your loved ones. From custom Visa Gift Cards to store gift cards and e-gift cards, we are your one stop shop for celebrating individuals. Want to know more about our company and how we’re active in our community? Connect with us on social media, read our blog and past press releases. If you are looking for cards for your business, visit our corporate site OmniCard.com where you can find incentive cards and professional greeting cards.
Informações de contacto
1,2
Muito mau
2 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Updated Review—GiftCardMall has so far communicated well and worked diligently to resolve my claim
Would give it a “0” if I could. Received $100 gift card as a gift, and, after I used only $36, the card was used for two fraudulent purchases, and I had $.43 left. I tried to dispute the charges, but it wouldn’t let me, and, after two days of trying, I was no longer able to access “Balances and Transactions” to dispute. I called the number listed on my card multiple times, and I couldn’t get to a real person, even after requesting an agent multiple times. This Gift Card is a scam—do not purchase!!
After GiftCardMall reached out to me, we communicated back and forth, and yesterday they told me that they would be sending me a new gift card to replace the one that was compromised. Throughout the period that they investigated my claim, they communicated with me to get the info that could help them validate my claim, and all was handled very professionally. I expect to receive my new gift card within about 7 - 10 days. I will update once I receive it and let everyone know. So far, I am very impressed with their handling of this issue, and I will update my rating once I receive my new card.
3 de fevereiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Chris,
We’re very sorry to hear about the difficulties you experienced with your gift card, including the unexpected transactions, trouble disputing the charges, and challenges reaching support. This is absolutely not the experience we want for our customers. To assist you further and look into the activity on your card, please check the message sent from noreply.notifications@trustpilot.com so we can securely gather your information and help resolve this as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL 02/07/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Tried to register card because the…SCAM!!!!! TOOK MY MONEY FROM MY CARD!!!!
Tried to register card because the website was "down" and the next day logged in and my 350 visa gift card now had .10!!!!!!!!!!!!!!!!!!!!!!!! Cannot get ahold of anyone, cant get a response!!! This is a joke and I agree with everyone else -DO NOT BUY FROM YOU!!!!!!!!!!!!!!!!!!!!!!!!! SCAMMMMMM! After reporting the fraud, I cannot even log into my account anymore!
UPDATE- they have emailed me back and opened a case however it could take 30-90 days to here anything and I was going to use my giftcard for a trip the end of the month so I guess that will be cancelled. Just weird that my card was hacked a day after registering it on their website.
UPDATE!! THEY SENT ME A NEW REPLACEMENT GIFT CARD FOR THE FULL AMOUNT THAT WAS TAKEN. I VERY MUCH APPRECIATE HOW IT WAS TAKEN CARE OF AND IN A TIMELY MATTER.
31 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Angie,
Thank you for reaching out and sharing your experience. We are very sorry to hear about the trouble you encountered when trying to register your card and the unexpected balance issue, as well as the difficulty in contacting us. We take situations like this very seriously and want to assist you as quickly as possible. Please check your email inbox, including your spam folder, for a message from noreply.notifications@trustpilot.com so you can securely provide the information we need to investigate your case and help resolve this matter.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 02/04/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
I will make sure … law suit is coming your company will be close down asap after am done with the company
You f......ass hold I will make sure to hire a lawyer I will be suing your company asap
And I will make sure everyone in this review will get pay. For pain and suffering that this company caused everyone
I bought a gift card I had a refund from Walmart never see that refund
You don't deserve a 1star only zero Star
But I want to inform all the customers on this site don't worry you will get your cash back plus a lot of money for pain suffering
29 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Mina,
Thank you for taking the time to share your experience. We are truly sorry to hear about the frustration and difficulties you have encountered with your refund and we understand how concerning this situation feels. We want to assist you directly and clarify what happened with your Walmart refund, but we will need to gather your account information in a secure way. Please check the email sent from noreply.notifications@trustpilot.com and respond with the requested details so our team can review your case and help resolve this as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALLCOM 02/03/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Scammed by gift card mall
Scammed by gift card mall.
Tried to register card prior to use, but got an error message. Called number on card, and recorded message said the website had issues which were resolved and try again. When I went back to the site to try again, the transaction history showed someone had used the entire balance! Customer service (bot) phone number leads nowhere - pressed a bunch of buttons and then the recording says "Thank you. Good bye."
26 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Dear Jaimie,
We’re sorry to hear about your experience and understand how frustrating this must have been. We take reports of card issues and unauthorized balance usage very seriously, and we appreciate you bringing this to our attention. We’d like the opportunity to review what happened and assist further, but we’ll need some additional information to do so securely. Please check for an email from noreply.notifications@trustpilot.com and reply directly to it with the requested details so our team can look into your situation and work toward a resolution.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/28/2026:**
Hello Jaimie, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Stay away from MC from Gift Mall. Total SCAM
I was gifted a MC gift card last December. In January, I registered the card when I tried to use it for an online purchase. The transaction wouldn’t go through, and I assumed it was because the company was overseas, even though I was using PayPal.
I then tried using the card on DoorDash and ran into the same issue. The payment failed, and DoorDash ended up charging my backup card instead.
Today (01/24), I went to a physical store thinking maybe the card just didn’t work online. It didn’t work there either. I decided to check the balance online, and to my surprise, it showed a $0 balance. There were several transactions listed that I never made. The most infuriating part is that when I added up these so-called transactions, the math didn’t even make sense. This was a $50 card, yet after a supposed $18 charge, the balance showed $1.47. I’m not a math major, but that’s clearly wrong.
I tried contacting customer service by phone, but it’s fully automated and I couldn’t reach a live person. The menu options were limited and didn’t match my issue at all—I just wanted to speak with someone who could explain what was going on.
I selected the dispute option and was still directed to leave a message. Even worse, my message was cut off while I was still speaking.
I will be letting the person who gave me this card know about this experience so they don’t give the same card to anyone else in the future. This isn’t my first time using gift cards. Word of advice: use Vanilla instead. I’ve never had an issue with them.
24 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello,
We’re very sorry to hear about your experience and understand how concerning and frustrating it must be to discover an unexpected zero balance and transactions you don’t recognize—especially after multiple failed attempts to use the card both online and in person. We also regret any difficulty you encountered when trying to reach customer service, including issues with the automated system and leaving a message. This certainly isn’t the experience we want for anyone receiving one of our gift cards, and your feedback is important to us. To review what happened and see how we can further assist, we’ll need a few details from you. Please check for an email from noreply.notifications@trustpilot.com, which will allow you to securely share your information with our team so we can take a closer look.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/27/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Customer service really stepped up
It’s frustrating that it took writing a review here to get help with a fraudulent transaction on my card but I truly can not say how much I appreciate getting a further review and assistance and to get it corrected. Be very careful when you check your balance since there are several fake websites to gift card malls. Otherwise I am thankful to actually get to use my gift card now.
Original Post: If I could give them zero stars I would! Don’t use this provider. My card was used fraudulently and it was very obvious even from the “proof” sent by the fraudster. But they will not refund your money because they don’t care
23 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello,
We’re truly sorry to hear about your experience and understand how frustrating it is to believe your card was used fraudulently and feel let down by the outcome. We take concerns like this seriously and never want our customers to feel unheard or uncared for. To protect consumer information and review the situation in detail, we’ll need to gather some additional details directly from you. Please check for an email from noreply.notifications@trustpilot.com, where you can securely share your information with our team so we can further review your case and ensure it was handled appropriately.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/26/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
Giftcardmall is a total scam
(UPDATE: THEY DID NOT RESOLVE THE ISSUE OR REGISTER MY CARD AFTER REPLYING TO THIS REVIEW. IV BEEN TRYING TO REACH OUT TO THEM FOR A WEEK AND IM BEING IGNORED)received a Visa e-gift card. tried to register it online so i can use it online not not get declined for no name and billing address. but the giftcardmall card registration page kept giving error messages when i clicked register after putting my card info in. I Called them and the Indian accent person told me that their cards cant be registered. then I Called the bank it was issued under Sutton bank. they said they cant find the card in their system at all. so the card is active but useless. total scam.
21 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Shiloh,
Thank you for sharing your experience. We are sorry to hear about the trouble you encountered while trying to register and use your Visa eGift Card, and we understand how frustrating this must have been. We would like to take a closer look into what happened so we can assist you properly. Please check your email inbox, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com so you can securely provide the information we need to investigate and help resolve this for you.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Get card, They locked card free money for them.
STILL HAVENT RECIVED A EMAIL FROM COMPANY AFTER THETY RESPONDED ON THE 23RD. PLEAE REACH OUT VIA EMAIL SO I CAN USE CARD.
I got a gift card for a late Xmas gift. Emt to Register the card and was given a "unable to process at this time" message. Before uneven used it it was locked to prevent fraud. After submitting all info required 7 days passed snd nothing. Made another call and was told it will be unlockrdnin one hour. 2 days go by still locked. Called again and was told there was 2 charges made. In order to get card fixed I now had to dispute the charges. After x4 attempts to disumkute and being on hold for over 2 hours total I had to get back to work. Helluva scam. Get money and hide behind delays and word Salad till person given up. Free money for them. Unbelievable this exists.
6 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Sean,
Thank you for sharing your experience with us. We are very sorry to hear about the difficulties you faced while trying to register and use your gift card, and we understand how frustrating these delays and repeated contacts must have been. We want to assist you directly so we can review the charges mentioned and help resolve the card issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we have reached out to gather the information we need to move forward.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL 01/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Zero stars
Zero stars. Where’s my daughter’s money. Her dad got her a gift card for Christmas. She tried to use it for Roblox on Amazon. She bought two gift cards for $10 each. They took the $25 and she never received the digital order. Amazon cancelled it on their end after a few calls but told us she had to deal with the gift card company. I’ve been given the run around. She just wants the $25 back! This place is hard to get the money back. It was also glitchy when she made the purchase.
UPDATE 2.12.26- my daughter has been emailing and no response now. I called this number that you shared and I can’t get through to the customer service because the card number no longer works…. What is my next step?
12 de dezembro de 2025
Opinião espontânea
Resposta da Gift Card Mall
Hello Chelsea,
Thank you for sharing your experience and I am very sorry to hear about the frustration you and your daughter have gone through while trying to use the gift card for her Amazon Roblox purchase. We truly want to help resolve this and ensure she gets the support she needs. To move forward, please check your email for a message from noreply.notifications@trustpilot.com so you can securely provide the details we need to investigate and assist further.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/27/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Giftcardmall.com
Received two VISA gift cards as a…
Received two $100 gift cards as a Christmas gift. Went to their website today, 12.21.2026, to try to activate them. Was immediately blocked with a warning that giftcardmall was a malcious website reported to download malicious information to your computer. After reading the reviews posted for this "company" it is clear that these are scammers. I am notifying the gifter to report this as fraud. Modern banking laws require no person is responsible for fraud perpetuated on them and they can recoup their money from the place of purchase. I would also suggest running a strong antivirus on your computer/ phone if you placed any information on their website. I won't deal with any representative from this company.
20 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello there,
Thank you for taking the time to share your experience, and we are very sorry for the concerns and frustration this situation has caused. Your feedback is important to us, and we take reports about website warnings and card activation issues very seriously. We would like to investigate this further and assist you directly, but we will need some information about the gift cards involved. Please check your inbox for a message from noreply.notifications@trustpilot.com so you can securely provide the details we need to help resolve this for you. We are here to support you and ensure this is addressed as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
Just activated a card and someone in…
Just activated a gift card and someone in Atlanta processed / transactions within minutes of re-entering my info - complete and utter scam of a gift card company - do not use they aren’t legit you can’t contact them - the numbers don’t work it’s just a hamster wheel of trying to contact them ..
20 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Carrie,
We’re very sorry to hear about your experience and understand how alarming and frustrating it must have been to see transactions occur so quickly after activating your gift card, especially when you were unable to reach support for help. We take concerns like this seriously and regret that your attempts to contact us felt unsuccessful. We’d like the opportunity to review this situation and assist you further. Please check your inbox for an email from noreply.notifications@trustpilot.com
so we can securely gather your information and look into this matter directly.
Regards,
Gaby S.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/22/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Gaby S.
Giftcardmall.com
TOTAL SCAM - Avoid GiftCardMall!
Total Scam! I activated the $100 card and within 10 seconds someone else had spent $82.06 and it wasn't me. They say you can dispute the transaction but nothing happens.
16 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Mark,
Thank you for sharing your experience, and we’re very sorry to hear about the unauthorized transaction on your gift card. We understand how frustrating this situation is, and we want to help resolve it as quickly as possible. Please check your email inbox (including spam or junk folders) for a message from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary information to assist you further.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Funds stolen shortly after activation
I received a 50.00 gift card as a gift and activated it on 1/12. I attempted to use it today, and it was declined. I checked the balance and it was 0. The funds had been stolen shortly after activation, and deposited in an account at UCLA. A UCLA Bruin card. I'm going to report it to UCLA campus police tomorrow. Calling the number on the card for assistance is useless. Don't buy these cards. They are compromised.
Update: Contacted UCLA and they found the transaction but can't do anything without a report. I reported it locally, but the officer wouldn't take a report because it was an internet crime committed in another state. I contacted the UCLA campus police, but was told they could not assist without a report. So I'm f**ked I guess, and the thief prevails. Wow, some dirtbag needs money for school, so he or she steals it and gets away with it. It's too easy for them with NO consequences because nobody cares.
3rd and final update
What the hell is wrong with you people? My sister purchased it in Seattle. I'll send you front and back of the card, but no way a pic of my ID or any banking info. Are you f**king crazy? Get me 2 Amazon cards at 25.00 each or I'll post his shit all over the internet. I'm done with you people. I'll contact the store and speak with corporate to stop carrying your bogus cards.
Hope to hear from you with a refund. Hey, I know!
Go after the thieves at UCLA, who stole my funds. And to UCLA BRUIN CARD
Expect to hear from the Dean's offic, when I report it.
Freaking thieves at every level!
13 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Jesse,
Thank you for sharing your experience, and we’re truly sorry to hear about the unauthorized use of your gift card. We understand how frustrating this situation must be, especially after finding the funds depleted so soon after activation. To assist you further and investigate what happened, please check for an email from noreply.notifications@trustpilot.com, as we need to securely gather your information. Once received, our team will be ready to help resolve this as quickly as possible.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/17/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
I was gifted a 75.00 gift card
I was gifted a 75.00 gift card. Went to the gas station purchased a 23.00 vape. Hadn't even registered the card yet. I got home round 4p.m. 51.10 was used for TikTok shop. I thought no one could use your card online unless you registered it!! Mine was used.
6 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Paula,
Thank you for sharing your experience. We understand how concerning this situation must be and we want to assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this issue for you. Your feedback is important to us, and we appreciate your cooperation.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/18/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Giftcardmall.com
Good things
Good things, worked the card had 100$ bad things I randomly got onto the card because I wanted to buy a usb c cord because I got this card for chrismas but then Purches for a game I don't own or play were madeTransaction Details
Authorized amount:
-$800.00
Retailer name:
Google Mobile Legends
Purchase Date:
01/08/2026
Retailer city:
Mountain View
Settlement amount:
$6.56
Retailer zip code:
01/06/2026 Purchase Original Sale Google Mobile Legends Mountain View USA -$1,600.00
$7.03
Transaction Details
Authorized amount:
-$1,600.00
Retailer name:
Google Mobile Legends
Purchase Date:
01/06/2026
Retailer city:
Mountain View
Settlement amount:
$13.11
Retailer zip code:
01/05/2026 Purchase Original Sale Google Mobile Legends Mountain View USA -$1,600.00
$7.03
Transaction Details
Authorized amount:
-$1,600.00
Retailer name:
Google Mobile Legends
Purchase Date:
01/05/2026
Retailer city:
Mountain View
Settlement amount:
$13.08
Retailer zip code:
If you can reach out to me that would be awsome (Update: They tried to reach out to me I failed to see it in time and if they can send another request shortly I will be glad to share my incident)
9 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Dear Usheje,
Thank you for sharing your experience with us. We’re very sorry to hear about the unexpected transactions and understand how concerning this must be. We’d like to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to help resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
Horrible Website
I got a visa card from you guys for christmas and whenever try activating it keeps on giving me the same error "We are unable to process your request at this time. If you continue to receive this error, please contact Cardholder services by calling the number on the back of your card." And whenever I call that number I GET A 7 HOUR WAIT TIME.
9 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Dear Noah,
Thank you for sharing your experience with us. We’re very sorry for the trouble you’ve had activating your card and for the long wait time you encountered when trying to reach support. We’d like to review your case and assist you as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary details to help resolve this issue. Your feedback is important to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/12/2026:**
Hello Noah, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Giftcardmall.com
I GOT MY MONEY BACK - HERE’S HOW YOU CAN TOO:
For all of us who have gotten scammed out of our money because the card was “declined” or “fraudulent” — here’s my success story that I hope with help!
Backstory: 2 $50 cards declined at Target. I called customer service at mygiftcard (the number on the back of the card) and they said funds would go back after 7-10 days. Weeks later, nothing. Called back. They said they would issue e-gift card replacements. Still got nothing. Kept calling back, kept being told "oh it will take 24-48 hours" and "we need a picture of you and your ID" over and over. After a week of this, my (very assertive) husband stepped in and did this - here's the playbook.
Make sure you have a case number from previous calls.
1. When on the phone with customer service, give the case number, and INSIST they provide you the e-gift card replacement on this call. And if they cannot, ask that they transfer you to a supervisor.
2. If they say they can't transfer you, demand that they do.
Say that you'll wait, they can put you on hold, whatever - but the situation is unacceptable and you have to be put through to a supervisor.
3. Once on the phone with a "supervisor" or someone willing to help, insist you receive the replacements while on the phone. They will say "the best we can do is 4 hours" or "it takes 1-2 hours". IT DOES NOT. At this point, my husband said "ok fine, I have 2 hours - I'll stay on the phone until it arrives in my inbox and we can confirm it works" - this seemed to be a key phrase.
After this and a few 2 minute holds and a few more times insisting that the cards be sent while on the phone with this representative, the actually sent the dang replacement cards. I couldn't believe it.
4. Stay on the phone while you register the new cards. We immediately bought 2 $50 Amazon cards while still on the line to confirm the funds would go through.
I sincerely hope this helps anyone who is dealing with this can get your money back too. Best of luck!
9 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Dear Victoria,
Thank you for sharing your experience and for providing such detailed feedback. We’re truly sorry for the inconvenience and frustration you’ve encountered, and we understand how important it is to resolve this quickly. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information so we can review your case and assist you further. Your feedback is valuable to us, and we appreciate the opportunity to make this right.
Warm regards,
Josh R.
Giftcardmall.com
Customer service non existent. Site unusable.
Unable to register card. Tried to find out details over phone, but that went nowhere. The website on the back of the card no longer exists. No even sure I was using correct site. This company should be shut down.
9 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Deborah,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced with our website and customer service. We truly want to assist you and resolve this issue. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional information from you to provide further support.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/13/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
Gift Card Balance Stolen
I went to check the balance and register a pre-paid gift card using the link provided on the back of the card, within an hour or so my whole balance was drained and used for some vendor I've never heard of before. I tried calling the support number provided on the back and kept getting an automated service that would put me on hold and I never got a call back once it inevitably hung up on me.
EDIT- 1/22
The company did contact me and investigated my claim. I did get a response that they found that my card has been used fraudulently and they have since sent out a replacement card with a new balance. The email says it should take 3 days to a week for the card to arrive via mail. It's been a week so far and have not received it yet, however if I do receive a new card and am able to use the balance I will be happy to revise my review and leave a positive rating for the resolution of my problem!
6 de janeiro de 2026
Opinião espontânea
Resposta da Gift Card Mall
Hello Ellie,
Thank you for sharing your experience. We’re truly sorry to hear about the issues you encountered with your gift card and the difficulty reaching support. Your feedback is very important to us, and we want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to investigate and resolve this matter promptly.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/09/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
DON'T PURCHASE
I bought a gift card at the grocery store for my son. He registered the card and then tried to use it. He was told there isn't any money on the card. Total BS. I am being told that the card has been blocked. Every phone call, I have called over 4 times, is more frustrating than the last one. I sent an email with all the information they asked me for. It still wasn't enough. They said they needed to talk to my son in order to unblock the funds. AGAIN, TOTAL BS!!! They talked to my son, asked him a couple of questions, then told me they don't have the information that I emailed them. They are making me jump through hoops for NOTHING! DO NOT EVER BUY A GIFT CARD FROM THESE SCAMMERS.
UPDATE: They asked for more information, then said they are working on resolving this. STILL HAVEN'T HEARD ANYTHING FROM ANYONE.
UPDATE: Jan. 11, 2026
STILL NO WORD FROM ANYONE. ANY RESPONSE ONLINE TO BAD REVIEWS FROM THIS "COMPANY" IS TO MAKE PEOPLE BELIEVE THEY ARE RESPONSIVE WHEN THEY AREN'T. I HAVE GIVEN THEM EVERYTHING THEY HAVE ASKED FOR. IF YOU CALL THEM THEY WILL SAY THEY DON'T HAVE THE INFORMATION YOU GAVE THEM.
24 de dezembro de 2025
Opinião espontânea
Resposta da Gift Card Mall
Hello Marie,
We’re sorry to hear about your experience and appreciate you sharing these details. We understand how frustrating this must be and want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to assist you further. Thank you for giving us the opportunity to make this right.
Regards,
Maurice V.
Giftcardmall.com
**UPDATE FROM GIFTCARDMALL.COM 01/08/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Giftcardmall.com
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