I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... Ver mais
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Leia as opiniões dos outros
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... Ver mais
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Terrible service. Was issued an ecard instead of a gift card as ordered. Still waiting after approximately two weeks for either a refund or the correct card issued. Card was for an 94 year old la... Ver mais
A empresa respondeu
Relatively straightforward process to purchase gift cards (I tend to buy One4all, which I then add to my Apple Wallet so that I can spend them in store). Follow the purchase procedures, receive your “... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Informações de contacto
Irlanda
- giftcardstore.co.uk
3,1
Aceitável
278 opiniões
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Poor customer service
Firstly I have to say that it was my initial mistake that has caused me to rate Gift Card Store with a 2 star rating.
I ordered a gift card online and ordered an e-gift card by mistake (I actually needed a physical card) which was, rightly, sent to my e~mail address, however, I instantly realised my mistake and got in contact with the Gift Card Store who e-mailed back asking for further information which I gave and also requested cancelling the e-gift card and asked if I could be sent a physical card. Then 2 days later I received another e~mail saying they couldn’t help and that I was stuck with the e Gift Card. The 2 star rating is for the lack of any help and quite a poor customer service response
10 de dezembro de 2024
Resposta da Gift Card Store
Hello David,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
Unfortunately, due to our terms and conditions once the card arrives it cannot be cancelled - we do apologise for that.
We will certainly pass forward your feed back to the customer service team regarding your experiences with them.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Dawn,
Thank you for taking the time to leave a review.
We are over the moon to hear you are happy with we our service.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Robin,
Thank you for taking the time to leave a review.
We are happy to hear you are happy with our service.
Kind regards
Gift Card Store Team
Do not use!
Do not use!! I ordered 2 physical gift cards for Christmas for my daughters, which were supposed to arrive 2 - 3 business days. I still do not have them over a week later. I emailed them and they're asking for my billing details... strange as I provided the order no. In my email which should have all the relevant info if they were genuine. I also received a warning from Yahoo attached to the email advising its from an outside source from the original email and not to give any personal information.
Very angry and dissatisfied, I have now lost alot of money less than a week before Christmas and have to re buy these elsewhere.
17 de dezembro de 2024
Opinião espontânea
Resposta da Gift Card Store
Hello Nicola,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
Due to the busy Christmas period it can take just a little longer for your vouchers to arrive. We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
We have to follow strict data protection regulations when discussing a customers personal details, so we will go the extra mile to confirm we are indeed speaking to the correct person. We know this can be a bit of an inconvenience, but better to double check.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Eleanor,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
Purchase could be easier on line
Purchase could be easier on line.
The message for a gift could be easier to create and look more professional.
12 de dezembro de 2024
Resposta da Gift Card Store
Hello Colin,
Thank you for taking time to leave a review.
We will certainly pass this feedback over for you as we are always looking for ways to improve customer experience.
Kind regards
Adrian
Poor customer service
Emails were sent to the customer service on 2/12 and 14/12 regarding the purchase made on 1/12. No one has ever made any response yet.
1 de dezembro de 2024
Resposta da Gift Card Store
Hello Joanna,
Thank you for taking the time to leave a review and sorry to hear of the issues you are having.
We have had a look and unfortunately cannot see any communication from you or notes on your account.
If you do have an issue or need help, please pop us a call on 0344 381 5065 and we will be happy to help.
Kind regards
Gift Card Store Team
Avoid at all costs
Bought a gift card which I still have not received. Emailed the company and I still have not had contact from them
Avoid
9 de dezembro de 2024
Resposta da Gift Card Store
Hello Sarah,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
No problems
No problems with ordering and delivery. Not yet used card as gift for Christmas. Will use again in future.
14 de dezembro de 2024
Resposta da Gift Card Store
Hello Sue,
Thank you for taking the time to leave a review.
Very happy to hear of your positive experience with our card.
Kind regards
Gift Card Store Team
Not received yet
16 de dezembro de 2024
Resposta da Gift Card Store
Hello Elaine,
Thank you for taking the time to leave a review and very sorry to hear you have still not received your voucher.
We have taken a look at the account and can see this is on the way to you, however due to the busy Christmas period it can take just a little longer.
We would expect you to receive your card no later than 5 to 7 working days from purchase date.
If you haven't received your card by this point, please do get in touch directly on phone number 0344 381 5065 and we will happily look into it further for you.
Kind regards
Gift Card Store Team
Good service
3 de dezembro de 2024
Resposta da Gift Card Store
Hello Tracey,
Thank you for taking the time to leave a review.
We are really happy to hear you were happy with our service.
Kind regards
Gift Card Store Team
Vouchers hadn’t been activated
Received 2 vouchers which hadn’t been activated so can’t be used. Reading reviews this seems to be a common issue and certainly won’t be purchasing again!
They have absolved all responsibility, saying it’s nothing to do with them. I paid the money to them so clearly it is. Will have to proceed with charge back through bank.
12 de dezembro de 2024
Resposta da Gift Card Store
Hello Hannah,
Thank you for taking the time to leave a review and very sorry to hear you are having issues with your cards.
In this case you would need to speak to the card issuer directly (if you haven't already) if there is an issue with them. We did successfully pass over your order and information on the 3rd December, but we do not send the physical order.
You are also more than welcome to contact our support should you need further help, as we will be happy to assist.
Really sorry for the inconvenience.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Margaret,
Thank you for taking the time to leave a review.
We are really happy to hear you were happy with our service.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Olivia,
Thank you for taking the time to leave a review.
We are really happy to hear your experience with the card.
Kind regards
Gift Card Store Team
Good service
12 de dezembro de 2024
Resposta da Gift Card Store
Hello Allan,
Thank you for taking the time to leave a review.
We are really happy to hear you were happy with our service.
Kind regards
Gift Card Store Team
Easy to buy
Easy to buy, saddened that I had to pay £2 to get the cards without any explanation especially when I was printing them myself.
8 de dezembro de 2024
Resposta da Gift Card Store
Hello Toni,
Thank you for taking the time to leave a review.
In this case the £2 is the purchasing fee, however we will make sure to pass this feedback along to the relevant team for you.
Kind regards
Gift Card Store Team
Cannot receive the gift card for a…
Problem in credit card. Refund done. Hotline staff is helpful.
6 de dezembro de 2024
Resposta da Gift Card Store
Hello Christina,
Thank you for taking the time to leave a review and very sorry to hear the card didn't arrive.
We can see there is an open case for you so will ask a member of team to get back in touch as soon as possible.
Really sorry for the inconvenience.
Kind regards
Gift Card Store Team
Avoid
Purchased a digital gift card that never arrived. Contacted customer services by both email and phone to be told the purchase was ‘cancelled’ despite funds being taken from my account. Was advised I would receive a refund.
A week later have received an email telling me I’ve been refunded via the purchase method, but the email gives the final four digits of a card number that isn’t mine and no funds have appeared. Simultaneously received a second email saying my payment has been approved, but upon logging to access the gift card none appears.
Now assuming this is a scam and I have lost my money as on further investigation it seems others have experienced the same. Will be proceeding with a chargeback.
Case number: CS14771236
6 de dezembro de 2024
Opinião espontânea
Resposta da Gift Card Store
Hello Amy,
Thank you for taking the time to leave a review and very sorry to hear the issues you have had.
We can assure you we are not a scam and have many happy customers, however can see that unfortunately the order you put through wasn't successful which we apologise for.
The funds have been returned to you but can take 5-7 working days to land in your account.
Sorry for the inconvenience.
Kind regards
Gift Card Store Team
Great quick service loads of cards to…
Great quick service loads of cards to choose from and got an offer of 12% extra
12 de dezembro de 2024
Resposta da Gift Card Store
Hello Karronann,
Thank you for taking the time to leave a review.
We are really happy you are enjoying the card and snagged the 12% extra offer as well.
Kind regards
Gift Card Store Team
Two vouchers one card
Received the vouchers on time but there was only one Christmas card in the package which was a little annoying as I’d clearly ordered two vouchers for two people.
10 de dezembro de 2024
Resposta da Gift Card Store
Hello Alun,
Thank you for taking the time to leave a review and sorry to hear about the Christmas card.
This was part of the terms and conditions of sale, however we will certainly pass on the feedback for you.
Kind regards
Gift Card Store Team
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