I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... Ver mais
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Leia as opiniões dos outros
Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... Ver mais
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Terrible service. Was issued an ecard instead of a gift card as ordered. Still waiting after approximately two weeks for either a refund or the correct card issued. Card was for an 94 year old la... Ver mais
A empresa respondeu
Relatively straightforward process to purchase gift cards (I tend to buy One4all, which I then add to my Apple Wallet so that I can spend them in store). Follow the purchase procedures, receive your “... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Informações de contacto
Irlanda
- giftcardstore.co.uk
3,1
Aceitável
278 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Wrong gift cards delivered replacements…
Wrong gift cards delivered replacements still awaited poor service
29 de novembro de 2024
Resposta da Gift Card Store
Hello Geraldine,
Thank you for taking the time to leave a review.
We are very sorry to hear of the issues you have had regarding your order, however can see that our team are looking into this for you.
We will try to make a push and see if we can get a member of staff to look into this for with haste.
Kind regards
Gift Card Store Team
Not good
Through TopCashback to purchase but it often declines giving cash back with no reason.
21 de novembro de 2024
Resposta da Gift Card Store
Hello Chi,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
If you would like to discuss this further with a member of the team via your preferred contact method (email/phone), please feel free to do so here: https://www.giftcardstore.co.uk/pages/contact
We will be more than happy to help.
Kind regards
Adrian
So easy to order
So easy to order. Gift cards delivered as stated and on time. Would definitely use again.
22 de novembro de 2024
Resposta da Gift Card Store
Hello Shirley,
Thank you for taking the time to leave a review.
We are really happy to hear of the positive experience you have with us.
Kind regards
Gift Card Store Team
Quick and easy to order would recommend…
Quick and easy to order would recommend to anyone.
25 de novembro de 2024
Resposta da Gift Card Store
Hello Lindsay,
Thank you for taking the time to leave a review.
We are really happy to hear you received your order quickly and had a positive experience.
Kind regards
Gift Card Store Team
Transaction declined
I was planning to get some gift cards as there was 12% bonus promotion.
However I wasn't able to complete the transaction in the website and tried all my bank cards.
I reported this to Customer Services but have not heard back after waiting for 5 days. The 12% bonus is now gone.
Gift Card Store NEEDS to look into the transaction failuresssssss as I am not the only one encountered this problem.
17 de novembro de 2024
Opinião espontânea
Resposta da Gift Card Store
Hello,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had. We do appreciate the extra information you provided when requested.
We did happily have a look on the system, however cannot locate a failed order or details for you. We also cannot locate any cases or comments in regards to you speaking to our customer service team or call backs on record.
We are more than happy to look further, however given the information provided there is nothing further we can do in this case.
If you do have any order numbers or potentially used a different email address, please let us know.
We're very sorry for the inconvenience.
Kind Regards
Gift Card Store Team
Easy to order from website
Easy to order from website. Good selection. Arrived promptly
18 de novembro de 2024
Resposta da Gift Card Store
Hello Mrs Baldwin,
Thank you for taking the time to leave a review.
We are really happy to hear of your great experience with our card.
Kind regards
Gift Card Store Team
M-hdhdhdhsomeone hacked my email
someone hacked my email - and made purchases, this site is fake! because there is no security for the customer!
1 de novembro de 2024
Resposta da Gift Card Store
Hello Mr Marcin,
Thank you for taking the time to leave a review and very sorry to learn that your email was hacked and a purchase was made.
Unfortunately, in a case such as this you would need to contact your payment provider in order to raise a dispute, as suggested by our customer care team. The bank should be able to help you out further in securing your accounts and details.
I can assure you we are not a fake site and treat security with the upmost importance. Will always do our best to help our customers were ever possible.
Kind regards
Gift Card Store Team
Easy to order gift
20 de novembro de 2024
Resposta da Gift Card Store
Hello Janet,
Thank you for taking the time to leave a review.
We are really happy to hear you have found the card easy to use.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Sue,
Thank you for taking the time to leave a review.
We are really happy to hear of your great experience using our card.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Melly,
Thank you for taking the time to leave a review.
We are over the moon to hear you are happy with our service.
Kind regards
Gift Card Store Team
Works well for me
Works well for me. 12% bonus on certain gift cards is very welcome.
15 de novembro de 2024
Resposta da Gift Card Store
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear the card works well for you and are enjoying the bonus!
Kind regards
Girt Card Store Team
Great service, great value!
Had a problem with my order but this was immediately resolved. Got great value and great service.
16 de novembro de 2024
Resposta da Gift Card Store
Hello Jennifer,
Thank you for taking the time to leave a review.
We are really happy to hear that that any issues you were experiencing was dealt with immediately.
Kind regards
Gift Card Store Team
Excellent service & arrived in a couple…
Excellent service & arrived in a couple of days
20 de novembro de 2024
Resposta da Gift Card Store
Hello Alison,
Thank you for taking the time to leave a review.
We are really happy to hear you've had such a great experience with your card.
Kind regards
Gift Card Store Team
Poor customer service if needed
I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep appeared not to be able to grasp what I was asking . Eventually agreed option to cancel order and reorder however to date this has not happened and my query showing as “ new “ with no progress .
Update 29th nov - I received on 21st nov advising following this review this was being looked at and I would receive a reply in 1-3 days . I still waiting on that reply !
11 de novembro de 2024
Opinião espontânea
Resposta da Gift Card Store
Hello Caroline,
Thank you for taking the time to write a review and we are sorry to hear of the issues you are having.
We have requested more information from you via Trustpilot, so we can reach out to assist you further.
Kind Regards
Gift Card Store Team
Bought a gift card that had a promo for…
Bought a gift card that had a promo for a 10% discount on the next purchase but didn’t get the discount
17 de novembro de 2024
Resposta da Gift Card Store
Hello Mo,
Thank you for taking the time to leave a review and very sorry to hear there wasn't discount attached to one of your purchases.
Not all cards have the discount attached to it, so there could be a chance that one of your orders did not qualify.
If you would like to discuss this further with a member of the team via your preferred contact method (email/phone), please feel free to do so here: https://www.giftcardstore.co.uk/pages/contact
We will be more than happy to help.
Kind regards
Gift Card Store Team
Resposta da Gift Card Store
Hello Alistair,
Thank you for taking the time to leave feedback.
We are really happy to hear you found the service excellent and value good.
Kind regards
Gift Card Store Team
Be careful if purchasing One4All gift cards
I purchased a One4All gift card to avail of the 12% bonus offer on these cards.
I really wish I hadn't bothered now.
These are not really gift cards, they're prepaid debit cards. You can't use them for part purchase like normal gift cards, the total amount has to be less than or equal to the value on the One4All card.
Also, many of the participating retailers listed do not accept them on their websites only in store and then you have to remember how much is on the card so it's not more than the purchase amount.
Such a hassle.
Finally, for the privilege of having one of these cards, One4All charge a 90p fee per month if there's still any balance on the card after 18 months! And because of the crazy set up of these cards it's pretty inevitable that there will be some balance on the card. That's outrageous. This area seems to be completely unregulated. Caveat emptor!!
So no real problems with Gift Card Store, but will not buy from them again. I don't really see the point of them. Will just buy proper gift cards from the stores themselves in future.
10 de novembro de 2024
Resposta da Gift Card Store
Hello DF,
Thank you for taking the time to leave a review.
We will make sure to pass on your feedback regarding the One4All card.
Gift Card Store do offer many different retailers, so it would be absolutely worth taking a look on the website to see if something else was of interest to you.
Kind regards
Gift Card Store Team
Great site !
Really easy to use site. Good value and good choice of gift cards. Bonus of 12% extra.
2 de novembro de 2024
Resposta da Gift Card Store
Hello Marion,
Thank you for taking the time to leave a review.
We are really happy to hear you've found the us easy to use and good value.
Kind regards
Gift Card Store Team
My order was processed and money taken…
My order was processed and money taken from my bank but after 11 days I had not received the giftcards and had to contact them. They had no explanation to what happened except an error with them and was given a refund. So would not recommend using them. Terrible customer service
2 de novembro de 2024
Resposta da Gift Card Store
Hello Gayle,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We have taken a deeper look and can see there was a system error when the order was made, this lead to it sadly failing so we have provided a refund for it.
We can only apologise for the inconvenience and will make sure to investigate so we can continually make our process better for customers.
Kind regards
Gift Card Store Team
Easy to use app
Easy to use app. Great way of saving/earning savings. Had great service when transactions haven't registered (which is infrequent). Love it!
14 de novembro de 2024
Resposta da Gift Card Store
Hello Sarah,
Thank you for taking the time to leave a review.
We are really happy to hear you've had a great service and find the app easy to use.
Kind regards
Gift Card Store Team
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