Costa Coffee Opiniões 

If allow no star, I am more than happy to give a zero, visited Costa Coffee at Borehamwood Tesco (Extra) every Saturday with my friends, saw an app on my mobile 2 sweets for £4.00, when I ordered my usual Bap and Mocha, and used the 2 sweets offer, it turn out £12.89????? Normally, Bap and Mocha (with cream), cost me £6.59, with the special offer, should be £10.59. I have asked the staff, he told me not allowed to use 2 OFFERS at the same time, this is the reason I have to pay the Mocha and Bap in FULL PRICE!!! I have asked him to cancel my order and he said he can't and too late??? What a biggest con for me, seriously! What is the point to give SPECIAL OFFER OR AWARD???? Then charged you more, the employee should advised customer before the purchased, any training given, yes, con your customer with more spending. Also, I have noticed, they never cleaned the mirrors, all the hand or fingers printed are over it, under the table, all the bits underneath, they do not sweep under the table. Never have any salt or pepper available, sometimes even running low on sugar or sweetner. What a joke to call coffee shop! Is this company have supervisor checked regularly?

I thought a reward would be something good and to my advantage. Costa Coffee sent me a reward of £1 off food. Sunday morning walked into Costa Coffee, use the reward when buying two coffees. It turned out that by using this app it cost me dearly.
The two small coffees and two rounds of toast with butter would have cost me £9.98 as a promotion was already in place at Beckenham, Kent store. However, I scanned the QR code I had downloaded earlier: The cost was £13.75 (normally £14.75). This is a warning to be very careful when offered a reward (as they may have a better one illustrated on the revolving advertising board) that you are unaware of.
I was disappointed at Costa Coffee at offering a lesser reward - but lesson learnt !

I don't understand why some people rave about going to Costa. Their "unique blend" consists of Arabica and the cheaper Robusta beans, hence the bitterness. They then have the nerve to charge extortionate prices. Customer reviews mention corporate greed and I couldn't agree more. The branch my friend and I used to visit always had long queues, indifferent staff and uncleared tables. Surely they can't always be short staffed. The latest round of price increases was the final straw. We now go to the nearby Tesco cafe which has superior coffee and a lot cheaper or a fabulous family run coffee shop around the corner which is nicer, cheaper and the smiling staff actually appreciate your custom. Having a coffee in town doesn't have to mean patronising the big boys, have a look around, you might be pleasantly surprised by what's on offer.

Ordered a gift card online to be delivered for a birthday . Took over 2 weeks to arrive . Dreadful service won’t use again .

I went to the Costa in Macclesfield (by the big Aldi) this weekend. Being a curmudgeonly gentleman of a certain age, I wasn't expecting great things from the team of youngsters, but they restored my faith. Hard-working, attentive, and very helpful and understanding when this old fool spilled his grandson's "baby-ccino" over his daugher-in-law's panini... Really excellent experience, thank you. (Oh, and a decent cup of coffee too...)

Got to say in general since coca cola took over Costa there has been a significant decline. Drinks do not seem to be made with love as much and very overpriced but now there are many places offering better for less money. Additionally, food prices are so expensive and these are often not premium products. Have to agree it feels the corporate greed has taken over.

In the shop in Halstead, Essex I have begun to notice that the team demonstrate ageism. It's a pity, and this lets them down.

Just visited the Leyton Mills branch such a beautiful young lady called Fatima served me made me a cappuccino 1 shot not too hot just the way I love it with sprinkles

We visit Costa Coffee most Thursdays we find the one at Roundswell business Park very clean the drinks and the food are excellent Mat and his staff are excellent. I’ve always got a smile and have a chat when they’re not too busy, which is not very often because it’s busy Mat and his team keep clean. The tables are always cleaned off and being an ex lorry driver. I found all the amenities very clean.

Just been to Tesco Birmingham road Stratford Upon Avon Costa Coffee. Great food , fantastic iced coffee, brilliant service and clean and tidy. Thank you to April, Dorris and the team for keeping this branch out favourite Costa in the UK. Nicki and Cliff. Merry Christmas.

Tamworth Ventura park, Saturday afternoon excellent customer service from Jess and Jay a lovely welcome, very friendly and great coffee thank you

Failure to create a good dry cappuccino, even though they said they knew how to do it. This is after a bad experience approx a year ago. Thought I’d give them another chance …. They failed again. Coffee was left undrunk.

Beverley East Yorkshire
Wow
Eleven minutes to make a large latte,
What annoys me is that staff take 1 order & do someone else’s order.
Now I could have gone and bought some instant coffee and boiled a kettle way quick then your slow staff.
And for a large latte £4.15 begs to differ
Absolutely atrocious

I ordered 2 e-gift cards on the 28th of November and dispute emailing them I’ve not heard a thing.tried phoning but there phone is no longer in operation.ive checked my bank statement and the payment had gone through.what else can I do. Very disappointed with this treatment. I’m on first name terms with the manager in out local Costa so all I can do is see if he can sort it for me.

Used to be a nice chain but feels like a shell of what it used to be

Very poor placed click & serve order after 10mins had to go in store & they had not done my order plus staff were rude & more concerned about serving customers in store after another 10mins my oder arrived. There was no apologie from staff very rude.

Costa coffee in Sainsbury’s Kiln lane. Long wait, cold coffee and was charged for a free drink. Was told if I choose extra large there is a charge. Checked and that isn’t right, shouldn’t have been charged.

Was disappointed with the poor quality of the banana and pecan cake served. The shop was dirty. The tables were rocking. Rocking of tables is common in many cafes

Met with friends at the Costa in Worle as a change from our usual place (not a Costa). We won't be returning. The volume of everyone talking was was so bad we could hardly hear each other and there is absolutely no need whatsoever for the so-called music in the background, which was just thump thump - you couldn't hear a tune even if you wanted to (which we didn't). We all thought the coffees were too strong.
The dishwasher wasn't working so we had to have paper cups. We cut our meet-up short as trying to hold a conversation was virtually impossible.
However, it was clean and the staff were fine.

I am a very regular customer in the Halbeath branch in Dunfermline. The staff are excellent and no complaints with the coffee but recently they have allowed dogs into the premises to my annoyance. The last thing I want is a dog sniffing around the table when I am eating food or a wet dog smelling next to me. That happened on my last visit .! The place is too small when busy to have additional animals squeezed in. I have always enjoyed going to this Costa but I will not be calling back as often as talking to others, they feel the same way. Much as I love dogs, this isn’t the place for them. Wake up Costa !!