The dresses I ordered were lovely and felt like good quality for the price. The ones showing cleavage are probably more suited for larger breasts as they were a bit loose on me. They sent out my expre... Ver mais
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Leia as opiniões dos outros
My package arrived on time- earlier than I thought. It was in good condition and the fur jacket was well packaged. It was exactly what I thought and value for money. Thank you!!
I ordered a Gini London dress via Debenhams but received the wrong size. Dealing with Debenhams customer service to resolve this was a slow and tortuous process. I contacted Gini London’s customer ser... Ver mais
A empresa respondeu
Bought a gini London bikini online via the matalan website- nothing wrong with it (lovely bikini) sadly it just wasn't for me. Return policy was easy to follow as had to return to gini London, not mat... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
MISSION To create effortlessly feminine, timeless fashion that empowers women to express their individuality for any occasion. We focus on versatile, easy- to-wear styles that seamlessly transition from day to night, ensuring our collections fit effortlessly into your lifestyle. Committed to responsible practices, we strive to craft pieces that not only look and feel beautiful but also support the communities we cherish. Our goal is to help every woman feel confident and stylish, every day. BRAND VALUES Style We believe in creating beautiful, versatile fashion that elevates the everyday with our signature designs. Our collections seamlessly blend the latest trends with timeless elegance, ensuring each piece offers a contemporary yet classic appeal. Empowerment We empower women of all shapes and sizes by celebrating their confidence and individuality. Our commitment to inclusivity and quality means that each design is crafted to make every woman feel her best. Community At the heart of our brand is a deep connection to the community. We prioritize giving back and making a positive impact, weaving these values into everything we do. Our dedication to quality and detail comes at accessible prices,ensuring everyone can enjoy exceptional fashion.
Informações de contacto
Unit 1, Sabre House, 36-38 Gorst Road, NW10 6LE, London, Reino Unido
- info@ginilondon.com
- ginilondon.com
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 81% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
This is a really excellent company
This is a really excellent company, I found tĥem to deliver exce,llent customer service, I returned an item and even thought the courier had marked it delivered for some reason he hadn't ..Because l had all the required proof of return they took my word and refunded me.. so refreshing to deal will a company who put yhe customer first. Big shout out to Gini of London.
Excellent customer service 10/10
I returned my item one week ago and I hadn't received any confirmation of my return from Gini London.
I emailed them, they emailed back straight away. It was Royal Mail who had misplaced my order. Gini London customer service was excellent and refunded me straight away.
I will be ordering from them again and I would definitely recommend them to my friends.
Fantastic service
Fantastic service, they dealt with my issue immediately and refunded me
Bought a faux fur jacket and the …
Bought a faux fur jacket and the sleeve lining was not sewn up. Jacket was lovely .. it's the second one I bought but in a different colour .I've decided just to sew the lining myself as I really like the jacket and it's a good fit .
Fantastic customer service
I returned a coat as fit was too big. Returned via Royal mail and got proof of postage. Gini London did not receive package, tracking showed delivered. I showed them proof of postage and they have refunded me. Fantastic customer service, could not have been more helpful.

Resposta da Gini London
The item's quality was subpar
The item's quality was subpar; however, the sizing was accurate. I will not be making future purchases from Gini London due to their return policy, paying for return postage and the deduction of postage to me from my refund.
Staff were quick to respond when I emailed.

Resposta da Gini London
Returned item via royal mail gini…
Returned item via royal mail gini london are saying they have not received item. Numerous emails back & fo same thing being said its gone to a different address?? So I'm £40 out of pocket😞. Be careful when returning items.

Resposta da Gini London
Bought a coat as an Xmas present for my…
Bought a coat as an Xmas present for my Mum, had some issues with Royal Mail as they didn’t deliver the item to me. Gini London handled the situation fantastically, and sent out another one to us. Awesome customer service and great quality product. Would recommend!

Resposta da Gini London
The product was of high quality and…
The product was of high quality and really lovely. I had an initial problem as the postman couldn't find my address and returned the package to Gini. The customer service team were very helpful
Return problem
I had a problem with a return item and must say the customer service team were amazing and a refund was immediately sent.
Won’t hesitate to order from this company again.

Resposta da Gini London
Nice collection and best prices
Nice collection and best prices. Love their discounts. I like the style and quality of Gini London
Really great customer care
Really great customer care. Had an issue with a returned item that was swiftly dealt with.
Thank you!
Dresses that make you feel fab!
I absolutely loved my teal and pink leopard print dress! Wore it to a wedding and felt fabulous!
wonderful fitting
wonderful fitting, quality is really good and I will order again
Fantastic customer service and quality
Fantastic customer service, great quality of clothes, good value for money. I recommend this company highly.
Very happy with the delivery service…
Very happy with the delivery service and customer service.
The person I spoke to was so calm, understanding and helpful and sorted my issue out straightaway, didn’t cause me any stress.
Thank you so much I’m very happy with the service I received.
God awful customer service
Great range of clothing and amazing…
Great range of clothing and amazing customer service.
Amazing delivery and service
I am obsessed! Really love this app. I bought a item for my cousins birthday and came perfectly on time for the event! The product quality is amazing and better then i was expecting! Not to mention the customer service, they were so quick to reply if i needed anything and were so helpful in general. Definitely ordering from here again!
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