Ginosi Apartels & Hotels Opiniões 35

Very bad handling of the covid situation. They were still accepting guests while only essential travel was allowed. And no sympathy for people who couldn't even get into the country of their booking due to flight cancellations. Would never book again.

If I could give zero stars I would.
I reserved 3 nights at one location. I was not informed upon check in that they had moved my building location. The new building did not have the amenities I booked. The next morning I received an email saying they couldn’t accommodate my entire stay and had to relocate me again. The next building had even less amenities than the first location they put me. It wasn’t even the room type I booked. Both nights we didn’t sleep because of the noise. It was so bad. Not to mention how hard the beds are. We left and don’t stay the third night. They refunded about half of the amount of the third night. Overall I will never ever book with this place ever again. I highly advise everyone else not to also. It was the very worst experience I’ve ever encountered traveling. I was traveling with my 18 month old and had to unpack and repack everything every night when all I wanted to do was stay in one location and enjoy swimming with my boy. That never once happened. And all they give me is a the run around that all they can offer is a partial refund for the inconvenience they cause.

Charged me again for my stay 1 month after we had left!!! Still trying to get money back. They claim technical error and immediate reversal was processed... Nothing has been reversed on credit card, plus now additional overseas transaction added to credit card!! NOT HAPPY GINOSI!

I travel to L.A. frequently, probably twice a month, and I've been looking for new options of places to stay. I found Ginosi Apartels on Hotel.com. and it looks terrific. I had a few questions so I called the number listed on your Hotel.com website. Here's how the conversation went:

Me: Hi, can you tell me how close you are to the Palladium?
Clerk: What?!?!
Me: Can you tell me how close you are to the Palladium?
(5 seconds of silence)
Me: The theater on Sunset?
(several more seconds of silence, I thought he was looking it up on line)
Me: Hello?
(several more seconds of silence)
Clerk: Click.

Wow! Really rude. I'm bummed because I thought this place might be one of my homes away from homes. But, if the reservations/front desk is so rude they cannot even carry on a simple conversation, I assume that the rest of the staff is also less than professional and pleasant.

If I could give a negative star I would! My room was absolutely disgusting! There were stains on the carpet the smell of weed or cigarettes I could barely sleep! The picture of the room was completely false advertisement it looked nothing like what my confirmation had shown. To top it all off I went to return the key and there was nobody at the building all doors were locked I waited 20 minutes with my Uber and almost missed my flight the customer care representative on the phone told me to leave the key ag the door which I followed her instructions I later got charged $200 for a key deposit!!! Complete scam!! I will never book with them and do not recommend them to my worst enemy.

Рядом с Гиноси Апартелс огромное количество разнообразных ресторанов и магазинов! Имеется также бесплатный вай-фай. 
Персонал очень отзывчивый -готов прийти на помощь 24/7! В следующий раз,буду также останавливаться здесь,всем рекомендую!

I was two weeks in the Ginosi Apartels in Chicago (747) and didnt have problems.. the price was very good when you compare with other hotels in Chicago.. also the building seemed brand new... friendly staff... They give a code to enter the building and apartment (there is a code lock on apartment and building door) which is really convenient (you dont have to carry or worry about keys). The building is not in the center but only a 10 minute ride away with the metro (one street behind the building). I would stay here again.

I stayed at the Ginosi Metropolitan Apartel. I was at first skeptical after reading all the bad reviews on here, but I am happy that I actually went for it. The building was clean, the location is very close to the walk of Fame stars and the view over Hollywood was just fantastic. There was no daily cleaning but that didn't bother me at all. It felt like it was my home and that is not a feeling one easily gets at hotels.

I read mixed reviews on Ginosi Washington Apartel but figured I'd give it a try as I'm on a tight budget living on disability. First strike against them was when I asked if we could do early check-in or leave my bag and come back during regular check-in. I was informed that they do not have a place to put bags or offer early check-in but could offer the room for an extra night. Wow how nice of them. I took it as I couldn't carry the luggage through the city with two children at the same time.
I had a hard time finding the place as it looks nothing like the building that is listed and required you to go several buildings down and down a street that is closed down for construction. Thankfully the person on the phone was able to guide me. ( They may put you up at other locations even though they advertise this one. Ours was not at this address) The lobby was very nice and clean. I went to my room only to discover the code provided to enter did not work. Called Ginosi back only to discover all their phone numbers were temporarily out of service. This went on for almost an hour. Just what you want after traveling 11 hours with 2 tired children at 6am. Finally got through and got the correct code. All the walls were very dirty. The splatter from the stove had obviously not been cleaned and the front of the fridge was disgusting with grime. It just got worse when I went to use the bathroom. I lifted the toilet seat only to find feces stuck under the toilet lid. The ceiling was peeling, the shower curtain rings are all rusted. Mind you they charge you a $160 cleaning fee per stay. I just wanted to leave but they had my money. First thing I had to do was clean the bathroom. Thankfully a grocery store was across the street. I called them to complain and told them that I had photos and would be writing this review. They asked for photos. Upon reviewing them they refunded me $100. We received a knock on the door stating someone would be coming in tomorrow to clean the place. That person never showed up during or stay. They left us with only ¾ roll of toilet paper for a 5 night stay. Thankfully they left a lot of coffee filters that came in handy to save my son. Yet another trip to the grocery store. They knew 3 people were straying but left only 2 towels. Thankfully I had beach towels. They provided fold out bed and pull out sofa but no linens. Guess everywhere else I've stayed at had spoiled me. The A.C. is the only redeemable quality of the room.

I hope you avoid staying in this dump after reading this.

I recently stated at Ginosi Apartels (the weekend of July 21st) and the bang for the buck is HORRIBLE. When you first walk in you think everything is lovely but it is not until you get into your stay that you realize things are going to go south. The TV was just the tip of my unhappy iceberg. My stay at Ginosi Apartels was the most unpleasant experience for the value that I've ever had. The bed was so stiff that my neck, back, and shoulders hurt so bad. The sink drained slowly and was disgusting. The toilet ran every time you flushed it and didn't stop running all night long. The cable provider they contract out to only gives the customers 30 channels. 1-30...everything else is "unauthorized". We were right next to the gym so we could hear the people drop their weights at all hours of the night. Some employee of Ginosi Apartels came to our door the 2nd night we were there and questioned us about our reservation and if we were supposed to be in the apartment. That is unacceptably insulting. I'm so disappointed at having to spend such an exorbitant amount of money for what I got in return. They charge an unadvertised "cleaning fee" of $160.00. The customer service personnel are very nice and polite...UNTIL you have an issue. Once you have an issue, you can take it up with the manager who doesn't work weekends. The BEST thing about this place is the covered parking which is $30/night. And there is no other option but to park in the spot they have for you. That in itself has its pros and cons. Oh..and instead of leaving your keys in the unit like most places, you have to go back to the place you checked in at to return your keys.

I stayed for 3 nights. Upon arrival, I got my 1st room just to find the apartment with a dirty microwave, food left in the refrigerator, and the mattress with palm size dried blood quite visible even with a mattress pad. Ok, it was handled and got keys to another room. 2nd room better but I found clthes left in the drawer from a previous rental. Also, dried blood on spare comforter. The bathtub still had brown dirty ring .Ok situation handled. I still felt the need to wash everything and reclean things in my new room for confidence gone out the window. With the cleaning supplies I went out and invested in to santisize the place, I feel I should be compensated for the inconvenience. However, I don't mind paying for such a place, but I feel like I paid for a place that wasn't up to standards especially as advertised. Therefore, this was a disappointing experience for someone looking to do business with you on a regular basis along with my colleagues who contract and look for housing in that area on a regular basis. I've traveled to the Bay area for over 15 years and can honestly say this is the first time I have ever encountered this type of issue. Otherwise, the place met my needs. It was spacious and comfortable. My concerns are with the housekeeping department. I feel like the lack of cleanliness will cause such a nice place to become infected with bed bugs in the future. I'm skeptical about using them or recommending them. Thanks for your immediate attention and is awaiting for your response. Rhonda E., Director of NationalTravel Nurse Division

My fiancee and I have been staying with Ginosi Apartments in Washington, DC since December. I am working on a 6 month project and wanted to be very comfortable without signing a formal lease. Ginosi has been GREAT! I was very nervous when I read some of the reviews. Upon arrival I quickly realized what the people in the reviews were talking about. They are all little whiny babies. Honestly, the place is GREAT for the money. I didn't experience any stained beds, I haven't seen a bug, and the space was pretty darn clean. All of the staff that I have had interactions with have been very nice. We even had a Regional Manager stop by and make sure we didn't need any additional toiletries since we were staying for a long period of time.

Regarding the cleaning fee, GET OVER IT! They offer you an entire apartment at a great rate. The $120 fee seems to be very worth it. They clean an entire apartment, and the seem to do it very well. I think people really give these people a hard time.

Letter I wrote and received an 80.00 offer for my trouble. I contacted Expedia and opened a case on these people. The company is run out of Armenia.
I am writing to inform the manager of the events that occurred during our stay on Nov 25-27. It was probably one of the worst experiences I have had in a while. Upon arrival, we were given a gate key that didn't work only if you pressed it like a hundred times. We entered the apartment and there was urine in one of the toilets and the coffee pot was dirty but I let all that go because it was not things I couldn't fix but extremely inconvenient. In the morning when I made coffee the coffee spilled all over because the pot was warped. There was also no hot water to the kitchen. Although I could get it in the bathroom. When o cleaned the coffee pot and floor and put the ground coffee in the garbage disposal the sink wouldn't drain and the garbage disposal would not work. Two lights in the kitchen were out and two light over the kitchen bar island were burnt out too. My daughter and I noticed our feet and socks and they were BLACK!! Like no one had cleaned the floors in forever! I immediately called the number given on the check in sheet and the man who answered the phone didn't know what o was talking about? He said "what rental" then referred me to leasing services? I said I just went in and rented a place from you and you gave me this number? He then said"oh yea that's me"?!?! I said "did you have a temporary memory relapse?". It was so strange. Anyways I told him everything that was wrong and asked if he could send someone to fix all the stuff between 12-3 while we'd be gone. Not 30 min later at 1030 am someone came. I was still getting ready so o asked him to come back. I told him that there was also some knives that needed replaced because they blades just fell out. He completely ignored me. I called back and explained that they needed to come back after 12. The man who answers the phone claimed to be a supervisor and told me he was not the person I talked to but he knows about it and that there is no way these things are wrong and that they clean the apartments thoroughly each time I argued with him that this was not the case. He then began yelling at me. I told him to stop. I also told him to stop talking over me and listen to all the teams that needed to be fixed. He said he would not get all the items fixed and that most the stuff would not happen. I said I wanted everything fixed and that this is ridiculous. I asked to speak to a manager and he said he was the manager. I said then I want to speak to the owner and he referred me to the 818 number on the rental form. I called and talked to two different people and no one could help me. I was then given this email and told to write my complaint and that a manager would be in Monday. Upon coming back Saturday night the only thing fixed was the garbage disposal everything else was the same. I rented this apartment to make breakfast, have coffee and have a homelike experience while we were there and it was impossible. We couldn't even get hot water. I finally left the kitchen water in for 13 minutes and the water finally turned hot!! The dial in the master bath kept falling off and we decided to head out to the hot tub. We got there and a very disgusting man wouldn't leave me and my daughter alone. We complained to the front desk and went back up. There was also black stains on the wall in the master bedroom closet and overall the apartment felt very unclean. There was oil stains on the kitchen chairs as well. I think all of this is completely unacceptable but being called a liar and being yelled at by your manager/supervisor was the topping on the cake. He was unprofessional and didn't fix the items I needed or asked to be fixed. I would have left it alone if they would have just sent someone to fix all the issues but they treated me poorly and refused. I would like a refund and for your staff to have training in customer service.

Read the one star as zero stars. The one star is a Trustpilot system limitation and is undeserved. One star gives far too much credit to Booking.com and Ginosi Apartels.

On the morning of November 5, 2016, after having left a detailed complaint on the counter prior to our early departure during my birthday celebration weekend from the Ginosi unit at The Post (888 Western Avenue, Unit 1006, Seattle), and after having made at least four telephone calls to Ginosi Customer Service since the evening of our arrival (the night before) requesting to speak with management about the poor condition of the unit, an enormous amount of my time and energy has been lost in buck-passing telephone calls and emails to Booking.com and Ginosi, their client based in Armenia.

The written complaint reads, verbatim -

"Ginosi Apartel,

(1) Glass coffee table is a 3-legged booby trap.
(2) Insufficient towels and rags for the number of reserved guests
(3) Stink body odor on all blankets/sheets (I washed them. $15 per hour x 3 hours = $45, please.)
(4) Filthy door and handles in bathroom.
(5) 1-ply toilet paper
(6) Wobbly glass dining table
(7) Cheap unpadded rug curled on edges (next to cheap, broken glass furniture)
(8) Light switches not connected to lamps
(9) No instruction for heat/air
(10) No DVD player

Reviews will reflect my notes, plus a little more. Refund will be required for this incredible let down on my birthday weekend. We initially reserved a two-night stay but can't suffer this abuse another night, and definitely not our dime. Disgusting, cheap, filthy broken down, mismatched, outdated, booby-trapped experience. Thanks for a memorable birthday!"

In follow up email to Booking.com, equally to blame in my complaint due to the hands-off approach they've taken, photo attachments show the broken leg (of a glass coffee table), detached hardware (possibly from the table) found near the table; the unpadded rug rolled at the edges, positioned beneath the three-legged glass coffee table; and filthy conditions and rough wear in the unit. Also attached were photos of fire alarms in open position, showing vacant battery cavities, an obvious violation of a variety of city, fire, and public safety codes. (We found the door of the unit standing ajar on our arrival, so I was prompted to take photos to document the overall condition of the unit.)

Each of my communications have been a demand for a complete and total refund of fees and taxes associated with the 1-night stay at the Ginosi unit, with a promise to escalate the matter if left unresolved. Ginosi and Booking.com have relayed Ginosi's offer of partial refund of approximately $80, 30% of the cost of our 1-night stay. Ginosi's offer misses the point, on purpose.

Now, nearly a month has passed since our unfortunate stay in the Ginosi unit, so with sheer principle as my motivator, this complaint will be raised to a number of city government officials, enforcement offices, and consumer protection agencies.

UPDATE November 30, 3016:

A nameless Ginosi employee responded to my review. Keeping to tradition, the response is absent of customer service, pride in business reputation, and accountability, and focuses entirely on that poor little old 30% offer. This is no longer about the money, as I said. It hasn't been about money for a long time. It's about a cheap, shameful operation admitting (to those agencies and authorities that I mentioned above) that it is a cheap, shameful operation. That's going to be better than a 100% refund. Oh, and definitely no need for further responses here, Nameless Ginosi Robot. Save your energy. You're going to need it.

I recently stayed in a Ginosi apartment at 6533 Hollywood Boulevard in Los Angeles. We stayed in apartment 111 from 1st - 4th August. I have a number of issues that I would like to bring to your attention and feel you need to know about:

1. The apartment was spacious and airy however it had a terrible smell to it which resulted in us not wearing many of our clothes at our next destinations due to the smell that had got on the clothes from hanging in the wardrobe. It was stale and horrible!

2. The downstairs bar / night club having extremely loud music playing until the early hours of the morning resulted in us getting no sleep until it had closed. On one evening, the rooms and walls shook with the bounce of the music. This was completely unacceptable and not what you expect from a place you are paying to stay.

3. The cleanliness of the apartment lacked a lot to be desired especially when we were charged $120 cleaning fee. The floors were filthy and the bathroom had long hairs in the bath, shower and toilet from previous usage. The rim around the shower tiles was also clogged with dust as if it hadn't been cleaned for months. I feel this fee should be refunded at least as it wasn't clean.

4. Emails to the company to ask questions weren't replied to and still haven't been.

20.08.2016
2ND- REVIEW POST!
MU REPLY TO THE GINOSI REPLY TO MY REVIEW:

AFTER SIX DAYS FROM THE GINOSI RESPONSE I HAVE HEARD NOTHING FROM THE RESERVATIONS TEAM REGARDING MY PARTIAL REFUND. I HAVE SENT NUMEROUS EMAILS AND AM BEING RUDELY IGNORED! I CAN ONLY THINK THE INITIAL KIND RESPONSE SYMPATHISING WITH NY ISSUES AND OFFERING A PARTIAL REFUND WAS JUST LIP SERVICE TO FOOL PEOPLE READING THIS REVIEW PAGE INTO USING THIS COMPANY. IT SEEMS THAT THIS SO CALLED COMPANY IS SHAMBOLIC AND CLEARLY DOESNT CARE ANOUT ITS CUSTOMERS AND MAKES FALSE PROMISES AND RUDELY IGNORES THEM. WE WERE HAPPY TO ACCEPT A PARTIAL REFUND BUT HAVE HEARD NOTHING. I EXPECT A PROMPT RESPONSE OR I WILL HE TAKING THIS MATTER FURTHER!

I stayed at 1111 Wilshire, managed by Ginosi Apartments. My family experienced many issues on the property, including the following (taken from correspondence to the apartment manager):

- Hidden Parking Costs - When I booked our stay here, I read that there was limited on-street parking and we had the option of getting a space for $30, but what I learned at your leasing office is that there was NO overnight parking, so obviously I had no choice but to purchase a space for two nights. Avoiding this cost went into the choice of your property versus another.
- Lack of proper bedding - When we arrived, we did not have full bedding for the cot and the futon. I had to call your office twice, the first individual saying that they would get back to me (they did not), the second individual saying they could get what I needed but I had to come pick it up because they were the only one in the office. Completely unacceptable that I had to get in my car and drive to get the rest of our bedding.
- Quality of larger bed - I have found the quality of the mattress to be less than acceptable. My wife and I can actually feel the springs. It did not make for a good night sleep.
- Lack of kitchen amenities - While I realize that most of your guests may not touch the kitchen, I have found the number of glasses and the lack of dish washing liquid or a scrubber brush less than acceptable.
- Locks on door - This may not be helped and may only amount to a suggestion, but in comparison to a hotel, to have one single solitary keyed deadbolt without an additional chain or additional bolt that only I have access to on the inside was unsettling and did not give me a sense of security for my family.

-In general, we don't find the apartment to be ultra clean and we just discovered the lack of a bath mat.

-When using the toaster, I noticed there was a small electrical short that was making a spark. I immediately turned it off. I suggest you get rid of it before someone gets hurt.

- Last night, we discovered broken porcelain or glass behind a chair in the corner of the room. See the attached photo. There was also a small shard on the chair which I discovered first.

- We are leaving all dirty dishes in the dishwasher, which we could not run given the lack of detergent.

After writing this, I was offered a $60 discount to cover the parking fees, nothing more. I expressed that because of our experience I felt that we should have paid half as much as we did. I was then told that $60 off would be all they would offer. I never accepted.

I would think twice before staying at any property operated by Ginosi Apartments.

My apartment was not *at all*as it had been described. It was dark and up against a (loud) construction site, and because of that I could never put the shades up. I was concerned, as a woman traveling alone, that the apartment was not safe as there was easy access to the balcony in an empty alleyway next to the construction site. But that wasn't the worst of it. The worst part was that there was a raging all-night party in the apartment upstairs and there was NO SECURITY in the building. Even after I called the office, the party raged on until 4am!!!! I decided to check out the next day because I did not want a repeat of the night before. I explained exactly why I was checking out. Ginosi assured me they would get back to me right away, but after 5 days and a few phone calls I still had not had the decency of any response. Finally I called today and their response to this incident was to offer 10% off my next stay. Seriously? That is not the best Ginosi can do. This company clearly does not care about their guests or their experience.

I had a confirmed reservation email which said the instructions to get the keys would be sent within 5 days before the reservation. Reservation was for next day, so I called their office which is in eastern Europe, ignore the local US number on their website, it's misleading. My reservation was again confirmed, I was told I'd get the instructions on how to get the keys for the place later that day. Just before midnight, I received a cancellation email saying the reservation has been cancelled! Called them up this morning and they tell me my payment was declined, and all apartments are now booked! My credit card is fine, my credit card company didn't contact me to let me know there was an attempted charge on my account which they blocked which would be the only explanation given they process payments in eastern Europe. Seems like they had no availability for this 'Confirmed Reservation' and decided to cancel for a make believe payment processing issue. Any self respecting company would contact the customer before cancelling if there was a payment processing issue. Please, please stay as far away from this company as you can, literally the worst, most misleading scam artists I've ever had the displeasure of dealing with. Will be monitoring my credit card activity closely as I see some unauthorized charges in my future after giving these people my details... Avoid like the plague.

Ginosi Apartments showed up as the best Seattle hotel rate on Expedia at $69 dollars per night. I booked a 2 night reservation and the next day I discovered that I had been billed $282. The reason provided was an undisclosed $120 cleaning deposit, which more than doubled the nightly rate.

If Ginosi Apartments wants to charge $140 per night, they are welcome to do so.

But ...

Spoofing a lower rate, and concealing an exorbitant cleaning deposit in the fine print, while not allowing cancellations, demonstrates a very obvious desire to deceive.

This business can't be trusted and I would caution any potential customers to avoid using a card that does not have fraud prevention.

When they claim that the cleaning fee is disclosed in the "terms and conditions" fine print of the rental agreement, it may provide legal cover, but it does not conceal the intentional misrepresentation their rates, an intent that their "no cancellations" policy clearly demonstrates.

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Reply to Sean,

Saying you are "sorry" and then blaming me for not finding a ridiculous $120 cleaning charge hidden in the terms and conditions is not an apology. Your no-cancellations policy combined with the hidden fee is a clear indication of your intent.

If apartments have needs beyond hotel rooms then be honest and RAISE YOUR RENTAL RATES.

I stayed in the Hollywood Apartel from December 11th to December 14th. Upon check in, I was told a crime scene investigation would be taking place outside of my apartment door because of an incident two days prior. I asked if it was a murder and they refused to give me information. I was told there was blood on the floor outside the apartment and police still at the scene. I insisted to be moved to another unit and was told that would not be possible. When I attempted to reach reservations, the line was disconnected twice from Dmitri(?) hanging up and Nazan refusing to speak to me. After 40 minutes, I was only offered another apartment after a "last minute cancellation." I asked every team member I spoke with if they would live in this unit and they all said no. I am disappointed in the lack of concern for your guests comfort. Being that the incident happened two days ago, I should have been communicated well in advance so I could make plans accordingly.