Giraffe Cocktails Opiniões 

Quick delivery products are tasty, will order again

Recently bought a Ninja Slushie machine and googled pre-made cocktails. Giraffe Cocktails was one of the 1st to come up and after reading reviews decided to try strawberry daiquiri, margarita and espresso martini as all 3 are my go too cocktails. So glad I did. I’ve already reordered and both me and my husband are really enjoying them. It was a considered purchase buying the machine but having delicous cocktails which don’t take long to freeze has been ideal for us! Looking forward to trying other flavours. Delivery was quick and well packaged. Haven’t had to use customer service yet as not had any issues with my orders.

I would really recommend these cocktails they are fantastic and straight forward to use and taste delicious especially for birthdays or special anniversary

I bought the Frozen Margarita and Pornstar Martini mixes after having mixed success making my own frozen cocktails in my Ninja Slushi. These were an absolute game changer!

I simply poured the mix straight into the machine and around 30 minutes later I had perfect frozen cocktails with no hassle at all. The texture was spot on, and both flavours tasted fantastic.

My friends and I absolutely loved them. Even though they’re only 5% ABV, they definitely hit the spot and were perfect for our BBQ!

I’ll definitely be buying these again and would highly recommend them to anyone with a Ninja Slushi who wants delicious frozen cocktails without the trial and error

Great ready-made cocktails that you can put in the fridge or if careful freeze them (which I did). Sadly, the delivery company smashed the box, but Giraffe sorted it out straight away, and they were brilliant. Will definitely buy again. Very Pleased !

I ordered three kegs for a party and paid for express delivery, which was advertised as 1–2 business days. When it became clear the order was unlikely to arrive on time, I contacted customer service. Responses were prompt, but I was only referred to the DHL tracking information I already had.
After being advised to refuse the delivery if it arrived after 2pm on the Friday, I made alternative arrangements when it failed to arrive. The kegs were then delivered at 11pm on the Friday which was the very end of the fourth working day, by a courier who did not make us aware of the delivery. We
discovered the drop off the following morning . By then the kegs were too late to be of any practical use.
I requested a refund as the order had not arrived within the advertised delivery timeframe. While the delivery charge was refunded, I was told I would have to pay the return costs before receiving a refund for the order. After I pointed out a number of factual inaccuracies in the correspondence, I was then informed that a refund would no longer be offered.
Overall, I found both the delivery and the way this complaint was handled very disappointing. The customer service felt defensive rather than solution-focused, which is not what I would expect from a professional company. If you're ordering for a time-critical event, I'd think carefully before relying on this company.

Lovely cocktails,excellent customer service.Thankyou to Ollie for checking for me today to put my mind at rest on my delivery.Would not use anyone else when I want a cocktail .Thankyou from Damon.

Bought as a gift so not tried yet but ordered yesterday morning in Black Friday deals and they've been delivered lunchtime today, great updates on where order was at. Hope they taste good.

I called this company in error and went mad about a refused refund for faulty items HOWEVER it wasn’t them it was another company these guys called me back regardless and offered me a free set. This was so lovely and kind I refused the offer bless them wasn’t anything to do with them. They also text me the right company 5 star service and next time we will be using you! Thanks ☺️

Way too sweet poor quality and doesnt taste like what it should. Very disappointed

DID NOT RECEIVE GOODS
Goods never arrived, blamed DHL who only showed google images of my property, then when they gave me a refund they charged me the pleasure of DHL returning it to them £3.95 !!!
TERRIBLE Experience TERRIBLE Company
Lots of other companies out there so I would try them.
Avoid this company at all costs or you will loose money.
YOU HAVE BEEN WARNED PEOPLE ⚠️

Still yet to receive my order over a week later. DHL keep saying out for delivery and then decide they can't be bothered and don't turn up. I get given a new delivery date that is days away and then they suddenly decide to change it last minute and let me know the same day they "intend" to deliver it. Won't order from here again regardless of the standard of the product as long as they use DHL to deliver orders. Has this company looked at DHL Trustpilot review page or did they just go with the cheapest delivery option?

09/12 EDIT - In response to the below, my order was with you and I'm therefore your customer, not DHL's, and this review is based on my overall experience with ordering from you. The parcel has now been delivered - left in the outside mixed waste bin (consumable item left in a rubbish bin...). I've updated the star rating as the poor delivery is only part of the ordering experience but unfortunately I won't be ordering again.

2nd order only ordered because of discount ordered 2 x pina colada one gin garden 1 x strawberry daiquri all supposed 1.5l the pina colada only contained 3 glasses of 1/4 litre approx which is half stated volume not wanting refund only saying they don't deliver quoted volume.

Excellent customer service and top quality products would not go anywhere else now for my partys

I've ordered from Giraffe Cocktails quite a few times over the past 3 years and every experience has been really positive. Delivery has been timely, customer service has been great and responsive, and the cocktails are delicious!

Excellent cocktails

We had these for a party last weekend, the cocktails were a hit and everyone said how much they enjoyed them

Super quick delivery, great service and super tasty cocktails. More than happy.

Further edit following response to the review: There was no typo in my email address all confirmations were received, you just failed to process the order and it took me chasing, twice, for my order to be dispatched. My first chaser email (which was a reply to the email confirmation I received) had no response, the second one two days later you did reply to within the hour.

How you can claim that emails were responded to quickly and that the items arrived inline with your delivery I don’t know. I order on 15th July, chased on the 21st, chased again on the 23rd, it was only then the first item was dispatched, arrived on the 24th and the other item arrived a day later. Your standard delivery is 3-5working days, I make that 7&8 days.

Edit: to add to the below after posting this review it was marked as a fake review, strange…….

Not great customer service, placed order the emailed them a week later to say haven’t received anything nor had a dispatch email. No response. Followed up again a few days later and only then did I get a response or did anything get dispatched. Toppers arrived and look great, a day, and another email later, the cocktail samples arrived. Ordered the porn star martinis they were ok but not great, weird aftertaste. Won’t be ordering again

just had the most wonderful cocktails delivered, the espresso martini was just like anything I've had from a bar; if not more! quick delivery and wonderful service and not for the first time!

Amazing customer service from Giraffe cocktails, the website is so easy to use and follow. If you're looking at hosting a party these cocktails are the way to go, always go down a treat! The best pre- mixed cocktails in my opinion. Will definitely be ordering again!