Glass2go Opiniões 

128
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ordered 5 replacement double glazed units all were delivered on the stated day and in perfect condition. Changed the units myself and you could see the clear difference against some existing ones... Ver mais

Classificada 5 em 5 estrelas

What an excellent company to deal with despite being hundreds of miles from where I live. Great website, easy to use, great pricing , good communication and prompt despatch with a very effective deliv... Ver mais

Classificada 5 em 5 estrelas

Ordered new glass a couple of times now , easy site to navigate and ordering was easy . Delivery date is given really quickly and always turns up before the date . Great service would defo recommend... Ver mais

Classificada 1 em 5 estrelas

Scam comany not delivered over 6 weeks, customer service totally ignore our calls and emails. Order placed in February 2026. Very poor experience with customers service. After couple calls we have b... Ver mais


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

128 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 17% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,9

Todas as opiniões

(128)

121 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I absolutely recommend this company

I absolutely recommend this company. Good old-fashioned customer service with attention to customer needs. Thank you

18 de dezembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Thanks, Ross! We agree, you can't beat good old-fashioned customer service. When the computer says no it doesn't have to mean it! 😊 Thanks for leaving a nice review.

Classificada 2 em 5 estrelas

When un packed found a crack on the…

When un packed found a crack on the bottom seam corner LH. Could not install it for fear of the crack spreading. Did not bother with contacting the supplier due to distance from Glasgow to Isle of Skye.

6 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Chris, I'm sorry to see this 😢 We would have loved the opportunity to put this right, however that may have been. Please get in touch with us and we'll be happy to look in to this for you.

Classificada 3 em 5 estrelas

Simple ordering process.... but where is my glass?

My review is solely based on my experience. I stumbled on glass2go website whilst looking for a replacement blown unit, I ordered on 7th December, but since this time I've heard nothing. Ive emailed two different email addresses with zero response and when I login to see my order it says completed! All in all a very frustrating experience, with potentially money down the pan!

Update: My glass was delivered at the mid january, and was as required. It was taken in by my neighbour as advised, however this was one month after order. I'm still a tad dissapointed, as communication was just none existent, which exasperated things.

7 de dezembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Jonathan, sorry to see this. Upon investigation it seems your elderly neighbour had taken it in for you as she often does. Regards,

Classificada 5 em 5 estrelas

Brilliant service and brilliant price

Brilliant service and brilliant price. The customer service is outstanding as they go out of their way to arrange delivery to fit your schedule. An absolute pleasure to work with people of excellence.

3 de dezembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Geri, thank you! 😄 This is a wonderful review. Thank you for taking the time to share your appreciation, it's greatly appreciated!

Classificada 5 em 5 estrelas

Excellent service

Excellent service. Window units are perfect fit. Good value for money. Delivery person was efficient and polite

3 de dezembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Thank you for the positive review! It means a lot 😌

Classificada 5 em 5 estrelas

Great service the whole way through…

Great service the whole way through will be ordering more soon,

15 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Adam! Thanks for taking the time to leave a nice review, it means the world to us and we look forward to working with us again when you're ready! 🥳

Classificada 5 em 5 estrelas

I don't normally write reviews but…

I don't normally write reviews but I felt this company deserved one.

I was worried at first due to some poor reviews but I saw these were mostly early reviews added while the website was being built, following that there were some good reviews so I decided to give them a shot.

My experience was as follows - Fantastic prices, delivered before expected date, delivery driver followed delivery instructions to the letter (which is a better service than Amazon drivers provide). Once I received the window panes they were good quality sturdy units, I didn't actually need to contact them for anything so cannot give any feedback on that aspect but I am very happy with the service received.

10 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi David! What an amazing review, thank you so much! It's always good to hear of how easy and seamless our service is to use! Thanks also for throwing out some trust given the negative feedback during our website update in early 2025 😊

Classificada 5 em 5 estrelas

No reply and no window yet!


UPDATE

*****
Upon reading my review, the company updated me on the reasons for the delay and within a couple of days, I've received my window and fitted it. The panel seems to be very good, undamaged and perfectly clear so great!. I'm going to see how it performs over the next few weeks before ordering more panels.
I'm now changing my experience from 1 star to 5.

*****

Generally I like to give good reviews however on this occasion its not been possible to do so: GLASS2GO have been very naughty.

I've left messages for them on their answer phone and emailed them but haven't received any response. I am still waiting for the delivery of my panel. I'm glad I did a trial order before placing my main order for all my windows! If I don't hear from them this week then I will attempt to recover my losses. Seriously non existant customer service. Very quick to take your order so that bit works really well!

I'd be happy to amend this review should I receive my window soon.

9 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Raj, thank you for taking the time to leave some constructive feedback, and also for taking the time to amend your review once we were able to look into the delay. We look forward to working with you again when you're ready! 😇

Classificada 5 em 5 estrelas

Easy to order ,good product at a great…

Easy to order ,good product at a great price, I unfortunately ordered the wrong depth size that’s my fault but just about got away with it so be aware of checking correct box when ordering otherwise would definitely recommend this company

5 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Matthew, thank you for taking the time to leave a nice review, it means a lot! 😇

Classificada 1 em 5 estrelas

Would not recommend..

Would not recommend... after I've made my order, they didn't contacted me for 6 weeks... I tried 100 times everyday to reach them on the phone or by email..... no chance. Pls stay away from this scam.

3 de novembro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Mati, I'm sorry to read this. We did have an issue with our newly installed phone line at this time which was quickly resolved but was an extremely frustrating moment for both ourselves and our customers. I trust any issues with your order have now been resolved, but if not please do contact us so we can look in to this further. 🙂

Classificada 5 em 5 estrelas

A1 Quality and customer service

I have ordered 41 units, 3 deliveries over a period of a few weeks, each one has gone very smoothly, delivered quickly with good communication and a quality product. Only 1 had a slight scratch on it and this is being replaced with no hassle. Adam very helpful and professional. I have replaced all windows in my home now so no more needed, but I will be recommending this company to friends and family. Very happy 👍🏻

28 de outubro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi David, thank you so much for taking the time to leave such a positive review! I'll pass your kind words on the Adam! 🥳🎉

Classificada 1 em 5 estrelas

is a scam web side

La traduzione più appropriata per il tuo messaggio, mantenendo il tono di urgenza e frustrazione, è:

"I ordered two double-glazed windows to replace my old ones. Everything was fine until the order was placed: quick replies and a delivery date were provided, but since then, nothing. I can’t get hold of anyone, and this is the second email I’ve sent asking what happened to my order. If I don't hear back within a day, I will go to the police.

10 de outubro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Mauro, I'm sorry to read this. I trust everything with your order was resolved. However, should any issue remain, please do contact us so we can look in to this further.

Classificada 4 em 5 estrelas

Excellent all round purchase and experience

Very pleased with my purchase.I had a few queries
( not in any way to do with glass2go )and they were
very communicative and helpful .
Glass arrived promptly …..

17 de outubro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Philip, thanks for leaving a positive review! 😇

Classificada 4 em 5 estrelas

Relatively positive experience

I placed an order for a single sealed unit on 24/9/25 and shortly got a provisional delivery date of 9th October. I was going to be away so emailed them asking if the delivery could be postponed but didn't get a reply and as far I was aware no delivery was attempted. It hadn't arrived by 13/10 so I searched for reviews and found some saying they had items not delivered and that it was a scam so I was getting worried however it turned up today. The unit was delivered by a local company (gap Lincoln) who themselves don't appear to sell sealed units so im not sure where they actually come from as glass2go don't appear to make them as they are a fairly recently registered company and a clearly just a reseller. I don't believe this to be a scam, just a small company who maybe hasn't given the best customer service to a few people. Would I risk a large order for thousands of pounds? maybe not.

14 de outubro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi Chris, thank you for taking the time to leave such a detailed and honest review, we really appreciate it! 😊

We’re pleased to hear that your unit arrived safely and that your experience was ultimately a positive one. We’re sorry that communication around your delivery postponement wasn’t as clear as it should have been, and we understand how that uncertainty could be worrying.

Glass2Go operates as a supply-only service, working with a trusted network of long-established UK manufacturers and regional delivery partners. This allows us to offer nationwide coverage, competitive pricing, and free delivery — particularly in areas where manufacturers may not supply directly to the public.

As a growing business, we’re continuously improving our customer communication and logistics processes, and feedback like yours genuinely helps us do that. We appreciate your balanced perspective and are glad we could deliver on your order.

Thank you again for choosing Glass2Go 😇

Classificada 1 em 5 estrelas

Non delivery, no response

Non delivery, no response to emails, trying to recover my costs.

Don't risk buying from here, try somewhere else

11 de outubro de 2025
Opinião espontânea
logótipo da Glass2go

Resposta da Glass2go

Hi, I'm sorry to hear this and that your experience didn’t meet expectations.

We always aim to resolve delivery or communication issues as quickly as possible, and it’s disappointing to see that this wasn’t your experience. As this review was left some time ago, we’d really like the opportunity to check what happened and ensure everything was resolved correctly.

Please contact us and we’ll be happy to look into this for you 🙂

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