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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

HOLY moly, I really needed to clean my elderly parents shower who hadn’t scrubbed that glass in years and I thought the damage was permanent tbh. And at least need two scrubs. The glass is now INVISI... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Faulty tube!! After two uses the nozzle pulled away from the tube. Contacted Glass Guard, no response. After doing some research this is a very common issue that Glass Guard are aware of. Wouldn't b... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Wow! Great results with minimal effort! I’ve tried other cleaners and even with scrubbing involved with those, still did not get as clean as just squeezing on this gel. The tan grout on our 11-yr old... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Must admit I was skeptical about this product, however, after trying numerous other products resorted to GlassGuard. To say I was agog at the results after two attempts (shower screen was opaque with... Ver mais

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Informações sobre a empresa

  1. Fornecedor de produtos de limpeza

Escrito pela empresa

Glassguard stocks some of the best glass cleaning and protecting products in the world! The liquids are eco-friendly and can be used on any and all glass surfaces. You’ll notice a HUGE improvement in the look and feel of your glass and it will stay cleaner (and easier to clean) for much, much longer.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

242 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 100% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

I love this product used it before my…

I love this product used it before my rental inspection mould gone. Speedy delivery too which made it even better. Will be a return purchase

29 de julho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Coco, that is amazing! We are so happy to hear about your experience. Thank you for leaving a review!

Classificada 5 em 5 estrelas

I was VERY sceptical about this…

I was VERY sceptical about this product. I had previously bought products that claimed to work and they were hopeless.
This product does EXACTLY what it says - it actually cleans and restores the glass - and it wasn't hard to use. I have no power in my arms, so I needed something I could easily wipe on, and lightly scrub, then rinse off.
This is exactly what I did and I was astounded that the glass shower door came up like new! I highly recommend this product - and I'm 100% legit - no payment to extol it's virtues.
I am truly thrilled with the product and results.

1 de junho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Helen, that is wonderful. We are so delighted to hear your positive feedback. Thank you for your support!

Classificada 5 em 5 estrelas

Brilliant Mould Gel

I saw this product on Facebook and thought I'd give it a go. Well, it exceeded my expectations. I used this on the grout in my bathroom as the mould is quite bad and no other mould cleaner worked.
I left the gel on for about 4 hours and most of the mould disappeared. Fantastic product and I shall be buying more.

27 de julho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Claudia, thank you so much for sharing your experience. We are so delighted to hear this!

Classificada 1 em 5 estrelas

Utterly useless

Just received this today and couldn't wait to try it on my french doors as your dog makes a terrible mess of them. The windows have ended up absolutely smeared. There is no way wet cloth will remove the paste and leave the windows clean. I used the scrub pad and water to loosen the paste and them wiped with wet cloth. Windows were stinking. Had to do them with glass cleaner 3 times before I got smears away. Straight to bin. Glad I wasn't tempted to buy a bigger size bottl🤨😟🙁☹️😡

27 de julho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Denise, we are so sorry to hear that you have not had the expected result. Have you contacted our customer support team to talk through troubleshooting steps or to claim our Money Back Guarantee if you purchased in the past 60 days? Thanks!

Classificada 1 em 5 estrelas

After waiting quite awhile for the…

After waiting quite awhile for the delivery, an empty package arrived. What a joke. Stay away from this scam company.

18 de julho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Maureen, we are really sorry to hear about your experience with your parcel. This is definitely not the type of experience we want our customers to have with us. I can confirm that this has since been resolved and your replacement order is on its way to you. If you have any further questions, please reach out to our customer support team. We are always happy to help!

Classificada 1 em 5 estrelas

Don’t waste your time

Don’t waste your time. Twice my order has been shipped and twice the order was returned by Canada Post as my delivery info was incomplete on the digital label. Even after confirming with GLASSGUARD. They don’t have a phone contact, take days to respond. I think it’s actually a scam.

18 de julho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Brandon, I want to sincerely apologise for the trouble you've experienced with not receiving your order on both occasions. This is not the type of experiences we want our customers to have. Your feedback is incredibly important to us, and we deeply appreciate you taking the time to share it.

If you'd like to discuss this further, please don’t hesitate to reach out to us by emailing contact@glassguard.com.au. We would be more than happy to assist you.

Classificada 1 em 5 estrelas

Product doesn't work

Product doesn't work. Made absolutely no difference to the mould as advertised.

3 de junho de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Nikki, Sorry to hear that you have not had the expected result. Have you contacted our customer support team to talk through troubleshooting steps or to claim our Money Back Guarantee if you purchased in the past 60 days? Thanks!

Classificada 1 em 5 estrelas

Received order ...did 2 applications on…

Received order ...did 2 applications on shower doors...I see little to no improvement ...I should add...they did refund my money

12 de abril de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Lisa, Sorry to hear you did not have the expected results. I am glad we could support your Money Back Guarantee claim

Classificada 4 em 5 estrelas

Customer Service is improving.

EDIT (post July 2024):

As of July, Glassguard followed up and resolved the issue and also offered me to sample their Nanocoat Kit for the shower screen and glass surfaces - it's actually very impressive how well it works. I'm very impressed, the shower glass looks sparkling clean every day since the application. Very happy with the way they improved their customer service.

ORIGINAL POST (pre July 2024) :

Tried to order a replacement head for the bottle which fell apart after 2 uses. Was told that I had used the product incorrectly and that it was my fault the nozzle snapped, when in fact it was their product that made the nozzle deteriorate when stored away in a cool cupboard along with many other cleaning products. The product was 5 months old, and after a few back and forths I was offered a replacement.

They didn't confirm my address and sent a replacement to the wrong address and now does not respond to any of my emails.

The process above took about 2 months just to organize, not worth your time or money.

12 de abril de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Matt, I am so sorry to hear about this experience. I have requested more information from you so we can review this experience and ensure any required training is delivered to our team to better support this type of issue. Thank you!

Classificada 1 em 5 estrelas

Scam

Scam , no receipt no respond after 8 days waiting. 1,5 hour waiting for a chat bot with 0 success, not picking the phone. Not sure how Meta still advertise their products???

31 de março de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Marat, I have requested more information from you about your experience in order to review how we can improve our service to our customers. I hope you can let me know more information in order to identify your order and review the customer journey that you experienced. Thank you!

Classificada 1 em 5 estrelas

Scam

Scam - do not order from them. I ordered over three weeks ago and have still not received product. The company sent a generic email (addressed to a name that wasn’t mine) saying their warehouse is being moved but they still failed to send and the correspondence is extremely poor. I have requested a refund and am yet to hear back from them. Absolute waste of money.

18 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

I placed the order on 21st Feb 2024

I placed the order on 21st Feb 2024. Got the tracking number after couple of days and I saw that package was sent back to the sender. Contacted the CC team and they said there was “”. When I asked them who gives the instructions, they had no reply. Anyways, asked for refund, nothing happened. They said will send again to my home address. Still waiting. Tried calling their Sydney phone number no response. No response on emails/chat bot. Looks like they are scammer’s. Very much disappointed.

13 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Potentially not trustworthy

I have placed an express order 8 days ago, paying extra shipping fees for a 2-3 day delivery. The order hasn't even been dispatched, their phone number doesn't work and they don't reply to emails or messages on their chat bot. Sadly seems like we've fallen victim to a scam company.

11 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

They are an absolute SCAM!!

They are an absolute SCAM!!! I requested for a refund and they don’t pick up their calls and don’t respond to chats or email attempts. AVOID AT ALL COST!!!

5 de março de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

So I placed my order over 2 weeks ago

So I placed my order over 2 weeks ago, they say it takes 2 business days to ship, so far nothing have happened. I contacted their customer service twice, and they have not replied as well. I don’t think they are legit, proceed with caution.

28 de fevereiro de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Order #42000NZ

Order #42000NZ

This company is a scam and will take your money and not provide the product.

I ordered on 24 Nov 2023 and nothing arrived. Have followed up by email twice since. Looking at reviews here a lot of people don’t receive it and the company just tells them it was delivered.

Do not order from them!

24 de novembro de 2023
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Catherine, I am so sorry we have not received any emails from you in our Customer Support System. I will send you an email now so we can assist you with this issue.

Classificada 2 em 5 estrelas

Poor communication and not an eco friendly product at all

I was promised a refund from this company and then I exchanged 30 emails and hours of annoyance trying to get it sorted. I bought the Mould removal gel which calls itself an eco product that is all natural. I bought the product in May and when it arrived it stated in the instructions that the product had to be used with all windows and doors open for cross ventilation. This was annoying as I live in a very cold climate. There was no chance to use it with all windows and doors open in the house until December, when it finally got hot enough. It is in fact toxic and the fumes made me seriously unwell. Read the fine print about what is in the product. It is absolutely appalling. Their customer service is terrible. They said they would refund me and only after this review was posted and they were alerted to it did they do so.

11 de janeiro de 2024
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

I am disheartened to come across your negative review and want to express my sincere disappointment. It appears there may be some misinformation, and I'd like to clarify our efforts to address your concerns.

Upon reviewing your case, I found that your purchase was made in May 2023, and you requested a refund in December 2023. Despite this being beyond our standard 60-day return policy, I approved the refund as a goodwill gesture. However, I want to acknowledge my oversight in not realizing the system's limitation, preventing refunds after 180 days.

Our team worked diligently to find a solution, and despite the technical challenges, we were committed to providing a resolution. Throughout the process, we maintained transparent communication, keeping you informed every step of the way. I deeply regret any inconvenience caused by this delay.

Regarding the product itself, I would like to assure you that all ingredients and their concentrations are clearly displayed on our website. While we do not claim the product to be entirely natural, we emphasize its eco-friendly and safe nature due to our use of low concentrations of chemicals.

I want to clarify that your refund was not contingent on changing your review. We genuinely value customer feedback, both positive and negative, as it helps us improve. The mention of your review was simply to address any misconception that we had not processed your refund, as we had initiated the process once a workaround was found for the technical glitch.

I appreciate your understanding and patience throughout this process. If there's anything more we can do to rectify the situation, please don't hesitate to reach out.

Classificada 1 em 5 estrelas

More promises ,just JUNK

This product is junk.It doesn’t work after numerous applications on glass shower panels which have been damaged by lime water deposits.Fair enough this problem is difficult to resolve,this company claimed 100% effective solution for this particular problem or 100% money back ,after numerous attempts to contact l never got a reply,dishonest and untrustworthy.

29 de novembro de 2023
Opinião espontânea
Classificada 3 em 5 estrelas

The product for mold has worked

The product for mold has worked on white grout after 2 goes at it, as it is a new bathroom it has helped, I then purchased the drill attachment and sponges, which made the job a lot easier, but the sponge disintegrated before the job was done & the sponge needs to be a bit bigger than the attachment as as you use it, it gets smaller, so the velcro starts to scratch the surface. I tried to search for a feedback section on the website, but seems like they just want to sell expensive products. I am disappointed that you can't get replacement sponges for the drill bit, it was expensive, & I don't want to keep buying the drill attachment, a little rediculous. The packaging is very professional for a first purchase, however for a customer coming back again, they need a cheaper option for more sponges and product liquid refills & forget the flash packaging, refill packaging would be a cheaper option, making the product cheaper, would be better. It does work, disappointed with the repeat order options.

1 de novembro de 2023
Opinião espontânea
logótipo da GlassGuard

Resposta da GlassGuard

Hi Lee, Thank you so much for your feedback about the Drill scourer brush kit. We are a new business only operating the past 3 years so we are always appreciative of our customers feedback on how we can do better, and we will take your ideas about the refill options on board. We definitely value our customers and their ideas and appreciate your taking the time to provide us with this review.

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