Glass of Murano Opiniões 24

Resposta da Glass of Murano

15/04/2026

Thank you for your kind review Peta, we’re really glad to hear you’re happy with the product!

We’re sorry to hear you had trouble scanning the QR code. We’ve tested the codes on our end and can confirm they are working correctly. In some cases, certain phones or camera apps can take a little longer to recognise and process QR codes, so we’d recommend trying again or holding the camera steady for a few extra seconds.

If you continue to experience any issues, please don’t hesitate to reach out, we’re always happy to help.

Thanks again for your feedback!

Resposta da Glass of Murano

15/04/2026

Thank you so much for your wonderful review, Claire!

We’re delighted to hear that you’re happy with the product and that the packaging made a great impression as well. We put a lot of care into both the product and how it’s presented, so it’s really rewarding to hear that it stood out to you.

We truly appreciate your support and hope to serve you again in the future!

Resposta da Glass of Murano

15/04/2026

Thank you so much for your review, Lynn.

We are so happy that you like your product and appreciate your wonderful feedback on the packaging also.

We appreciate your support and hope to serve you again in the future!

Resposta da Glass of Murano

15/08/2024

I am very sorry to see this review especially considering our entirely pleasant and positive email conversation, I was under the impression that there was no issue with the item, but it just wasn't suited to personal preference.

We have received your return necklace and processed your refund, we triple checked your order and I can confirm that for the item you received, the size of the beads, the size of the necklace, and the design of the necklace, are the same as the images, listing, and description on our website.
Our Jewellery artists have been hand crafting Jewellery for three generations since 1911, perhaps the most renowned and distinctive Murano glass they create is the item that you ordered. it is their 'Millefiori collection', (meaning 'one thousand flowers' in Italian).
They are made from many glass canes with abstract flower patterns and therefore each individual bead (and necklace) is entirely unique whilst still adhering to the same uniformed world renown 'Millefiori' design. Often our customers absolutely love that their necklace will be one of kind and unique to them in terms of the colouration and flower patterns within each bead.

Our customers can order square, rectangle or circular bead necklaces to fit their taste.
In regards to the size of the beads, each individual glass bead spends 7 days and 7 nights in a revolving barrel oak barrel with our artists secret solution to remove any and all imperfections. This ensures that the beads are all of the desired size.

We very rarely receive returns so our returns process is not normally an issue, however we take on board your feedback fully and are looking into making our returns process more efficient. Currently we offer the customers two choices:
1. We send them a label to print and arrange a collection.
2. The customer can take the item to the post office and we will refund the postage.
This normally involve one to 3 emails but we understand that it would be ideal if we only had to send for example one email to the customer, so I truly apologise for this inconvenience.

If we were to include return labels into all of our orders, it would go to waste the vast majority of the time considering how rare returns are. This being said, we take on board your feedback and we are considering it.

It is unfortunate to receive our first negative review in 3 years of business, if there is anything we can do in order to turn this review into a positive review we would love to know as having happy customers is our priority. I remain in touch via email.

Kind regards,
Ryan

Resposta da Glass of Murano

15/08/2024

Thank you very much for your kind review. I thoroughly enjoy hearing how our pieces are treasured! Best wishes, Ryan

Resposta da Glass of Murano

15/08/2024

Thank you for your kind review.
Best wishes, the Glass of Murano team

Resposta da Glass of Murano

15/08/2024

Thank you for your kind words we are always happy to know that our products are involved in such celebrations!

Resposta da Glass of Murano

15/08/2024

Thank you for your kind review!

Resposta da Glass of Murano

15/08/2024

Thank you for leaving us a kind review

Resposta da Glass of Murano

15/08/2024

Thank you for leaving your review!

Resposta da Glass of Murano

15/08/2024

I am very pleased to hear your artwork is being enjoyed and appreciated. Thank you very much for taking the time to leave us a kind review.

Resposta da Glass of Murano

15/08/2024

Thank you for leaving a kind review.

Resposta da Glass of Murano

15/08/2024

I am most pleased we were able to offer such a memorable gift. Thank you so much for taking the time to leave this lovely review.

Resposta da Glass of Murano

16/11/2022

We are very pleased you are happy with your necklace, thank you for your review. Best wishes, the GOM team.

Resposta da Glass of Murano

21/09/2022

Thank you for your lovely review, I'm glad that we could give you a good service and a piece of glass art you can adore!