In the blinck of an eye I got all my tickets, wow!! Also the customerservice (insta chat) is absolutely wonderfull, I had a few questions and within 1 minute i already got my answer! Keep up the good... Ver mais
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Leia as opiniões dos outros
Our group had a great time, up dancing from the get-go. Not knowing what to expect, made it even better (yes we watched their videos, but that still doesn’t prepare you for the show). My only p... Ver mais
A empresa respondeu
Amazing!!!! So much fun from start to finish, the interaction with the audience, the music and the entertainment from the crew was brilliant 👏 We would definitely recommend 💯 % and we cant wa... Ver mais
A empresa respondeu
Easy navigated site and striaght forward payment. Only problem was that the 4 ticket offer was unavailable sold out apparently but as soon as purchased separately it was able to be purchased. Tickets... Ver mais
A empresa respondeu
Informações sobre a empresa
- Venda de bilhetes para eventos
- também em
- Empresa de organização de eventos
- Empresa de software
- Serviço de soluções de tecnologia para eventos
Escrito pela empresa
glistrr provides an event management platform for event organisers in the UK, Ireland and beyond. We sell event tickets and manage guestlist registrations.
Informações de contacto
68-72 Newtownards Road, BT4 1GW, Belfast, Reino Unido
- glistrr.com
4,6
Excelente
750 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Respondeu a 58% das suas opiniões negativas
Geralmente responde dentro de um mês
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The link to google wallet was a little…
The link to google wallet was a little outdated.
16 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Emma,
Thank you for your review.
We’re glad that you had a good experience with your transaction other than what you mentioned about the Google Wallet link.
We’d like to understand a bit more about your concerns about the Google Wallet link, so our support team will reach out to follow up directly with you.
A fantastic show
A great local venue & show , it was a nice event to meet up with good friends. A very enjoyable evening out.
15 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Marie,
Thank you for your review. We’re glad to hear that you enjoyed the event and hope to help you with another ticket purchase soon!
Resposta da glistrr
Hi Paul,
Thank you for your review. We’re glad to hear that had a smooth transaction and hope that you enjoy the event!
The DJ was soo bad I left confused
The DJ was soo bad I left the second the DJ was wasted.
So the song transitions are so bad that I wondered if it's just Spotify playlist
A lot of songs shouldn't be played at a party. You want to get people moving jumping you are supposed to get people motivated you played songs where people didn't know if they need to leave the dance floor.
This was the DJ birthday. Don't make strangers come to your birthday party and advertise it as a big thing that should have need a free entrance and just for the friends not open club experience.
8 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Bartek,
Thank you for your review.
We're sorry to hear that you were unhappy with the entertainment at an event that you attended. We only provide a ticketing service for event organisers and we do not have any involvement in the organisation or operation of any events, including the entertainment, so unfortunately what you have described is completely outside of our control and is feedback that should be directed to the event organiser.
We would therefore appreciate if you would remove this review or at least adjust it to reflect the experience that you had with our service during the process of booking your tickets.
We have requested further information from you via Trustpilot so that we can identify your transaction. If we can do this, we would be happy to pass your feedback on to the event organiser, who may reach out to you to discuss your concerns further.
Great venue
Great venue, quick service, well organized event. and a free donut. What more could I ask for!!!
12 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Kevin,
Thank you for your review. We’re glad that you enjoyed the event and we hope to help you with another ticket purchase in the near future!
Handy app
Great easy to use app for booking tickets will use again
7 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Claire,
Thank you for your review. We're glad that you found our app easy to use to book your tickets and hope that you enjoy your event!
Smooth n quick
7 de novembro de 2025
Opinião espontânea
Resposta da glistrr
Hi Lisa,
Thank you for your review. We're glad that your transaction was smooth and quick. Enjoy your event!
This organisation is an absolute joke
This organisation is an absolute joke. I was supposed to attend a gig on a Sunday, which was moved to the Saturday. I was not notified of this change until the day before (Friday)! It's in Scotland! I'm in Middle England. I can't magic myself up there a day earlier. They won't refund my tickets (which would at least give me money to go somewhere else, even though it's too late to book anything else). Matthew and Jade have explained that they have to "reach out" to the venue. This shows that they don't even keep tabs on these types of changes to respect their customers.
31 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Thank you for your review.
We've reviewed your transaction and your interactions with our support team earlier today. Unfortunately, your review contains several inaccuracies, which we would like to clarify:
1. Refund Request
You were not refused a refund. You contacted us via live chat to request one, and we explained that we needed to contact the event organiser, as refund requests were not enabled on their event. This was communicated clearly to you. Within one hour of your first message, the organiser processed your refund.
2. Event Date Change Notification
The event organiser emailed you on 28 September 2025 to notify you of the event's date change. You were provided with a screenshot confirming the date and content of that email, along with a follow-up message sent today confirming your refund.
3. Tracking Event Changes
We do track changes to events and were aware of the date change. However, for us to automatically process a refund request, the event organiser must have refund requests enabled on their event. The notification email they sent in September asked customers who could not attend the new date to contact them directly for refunds.
We are a small, independent ticketing company, and reviews containing demonstrably false or misleading information can cause serious reputational harm. Publishing statements that are untrue and damaging to a business's reputation constitutes defamation, and we must make clear that this is not acceptable.
We therefore request that you remove or amend your review immediately to reflect the facts outlined above.
We do understand that you may not have seen the organiser's original email notification, which may have caused frustration today. However, it is important that public statements that you post online are accurate and fair.
The Baths were the perfect backdrop for scary tales and things that go bump in the night!
Roisin was an amazing storyteller! The atmosphere in the Baths was fantastic and the whole experience had me jumping and screaming! Perfect Halloween event!
30 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Paul,
Thank you for your review. We're glad to hear that you had a good experience and hope that we can help again you with tickets for a future event!
Getting tickets was fine
Getting tickets was fine but that loyalty scheme/ cash back offer was a very unwelcome sight as my financial details have been passed to those scams in the past via legitimate purchases and now I have to watch my bank closely to make sure it wasn’t another (great British bargains) style ripoff
30 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Brian,
Thank you for your review. We're glad that you were able to get your tickets without issue.
We're not sure what loyalty/cash back offer you're referring to. However we can confirm that your financial details are never shared with any third party. In fact, we don't even have access to your payment information - it is sent securely and directly to our payment processor from your web browser.
If you have concerns about something that you saw during the checkout process, don't hesitate to get in touch with our support team who would be happy to assist further.
Resposta da glistrr
Hi Jennifer,
Thank you for your review. We're glad to see that you found it very straightforward to get your tickets with glistrr. Enjoy your event!
Resposta da glistrr
Hi Sharron,
Thank you for your review. We're glad to hear that your ticket transaction was efficient and without fuss. We hope you enjoy your event!
Always so easy to access the site and…
Always so easy to access the site and making payment is not difficult to do. Only negative thing is the 20p on top of price of ticket and booking fee!
24 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Heather,
Thank you for your review. I'm happy to hear that you found our site easy to access and the payment process straightforward.
The 20p charge that you mentioned is applied by the card payment processor per transaction. When an event organiser chooses to separate the service fee from the ticket price, this small fee is added once per transaction rather than per ticket. This ensures that customers buying multiple tickets don't pay more than those purchasing just one.
I hope that clarifies things and that you enjoy your event!
Easy to use and can save to wallet and…
Easy to use and can save to wallet and print
24 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Caroline,
Thank you for your review. We're glad that you found glistrr easy to use and that you were happy to have the choice of saving your ticket to your wallet or printing it. We hope you enjoy the event!
Appalling Customer Service
Booked event for my child's birthday.. it was then rescheduled for another daylte which was upsetting for my child.. only ro be then told 2 days later its cancelled altogether. Emailed customer service Jade to as if the event was available anywhere else close by and explained how upset my kids were. The reply didnt even contain a simple sorry.. just said I have been reimbursed full stop. Absolutely appalling customer service.. I have 4 extremely unhappy kids and to top it off reimbursement takes 5-10 working days.. do not waste your money people.. a very unprofessional outfit to say the least!
21 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Stacey,
Thank you for your review.
We're truly sorry to hear about your experience. Having an event rescheduled and then cancelled is genuinely disruptive, and when it was planned as a birthday treat for your child, we completely understand how upsetting that must have been.
Decisions to reschedule or cancel events are made by the event organiser, not glistrr — but we appreciate that doesn't make the situation any less frustrating. We're also sorry if the response from our team didn't reflect the empathy the situation called for; that's not the standard we hold ourselves to.
Refunds are processed as promptly as possible, though the 5–10 working day timeline is dictated by the payment provider rather than glistrr. We trust the refund has since reached you. If there's anything further we can help with, please don't hesitate to get in touch.
So easy to navigate
So easy to navigate, great 1st time experience
13 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Mandy,
Thank you for your review. We're glad to hear that you found glistrr easy to navigate for your first ticket purchase and hope that you enjoy your event!
Jade was extremely helpful in getting…
Jade was extremely helpful in getting my ticket problem sorted out. She replied to every email within minutes could not of asked for much more.
13 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Darragh,
Thank you for your review. We’re happy to hear that Jade was helpful and responsive in assisting you to resolve your ticket problem. We hope that you enjoy your event!
Really easy to book
Really easy to book. No remembering passwords and able to add ticket to apple wallet.
11 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Julie,
Thank you for your review. We’re glad that you found it easy to book your tickets and also that you appreciated the simplicity of not being required to create an account in order to purchase tickets. We hope that you enjoy the event!
Efficient easy to use system
Efficient easy to use system. Would recommend
9 de outubro de 2025
Opinião espontânea
Resposta da glistrr
Hi Peter,
Thank you for your review. We’re happy to hear that you found glistrr efficient and easy to use for your ticket purchase. We hope that you enjoy the event!
Resposta da glistrr
Hi Noeleen,
Thank you for your review. We’re happy to hear that you found glistrr easy to use for your ticket purchase. We hope that you enjoy the event!
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