Ordered charcoal a month ago. Still not received. Chased twice, and was ignored. Dreadful service. Once I got hold of them finally, they failed to apologise for the lack of service, or for the treatm... Ver mais
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Leia as opiniões dos outros
Genuinely excellent charcoal but their logistics and customer support is as bad as their charcoal is good. Have been buying consistently since they first opened up in the UK. Rarely have I had a smo... Ver mais
A empresa respondeu
Globaltic's charcoal is fantastic quality, the best in the business in my view. I have been ordering from this company for the last three years without a problem. Recently they have had significant pr... Ver mais
What a company. Placed order Monday lunchtime, delivered Wednesday lunchtime. Super quick service and world class charcoals. Love Globaltic coals, burn great and always the go to for me. Stocked fo... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Globaltic is a family-owned brand with a passion for sustainability and preserving the environment for future generations, while enjoying superior barbecue. Our single-species charcoal is made from 100% Ukrainian wood, sustainably sourced from FSC-certified plywood factories. We only use wood that has been felled under part of a woodland management plan. Each species brings its unique characteristics to your barbecue, creating a truly unforgettable grilling experience.
Informações de contacto
Reino Unido
- info@globalticltd.co.uk
- globalticltd.co.uk
3,8
Bom
45 opiniões
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Respondeu a 83% das suas opiniões negativas
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Dreadful initially / subsequent CS good
Ordered charcoal a month ago. Still not received. Chased twice, and was ignored. Dreadful service. Once I got hold of them finally, they failed to apologise for the lack of service, or for the treatment, and refunded without making it better.
EDIT: after a significant amount of chasing, I finally got both an apology and a nice gesture of a free 10kg bag of charcoal. Whilst I think the original experience stands as pretty awful, once they paid attention, they tried to make it right as best they could. I would be willing to try them again - the charcoal is definitely good, and I think they are well-meaning people doing their best.
19 de junho de 2026
Opinião espontânea
Resposta da Globaltic Ltd
We would like to offer our sincerest apologies for your experience. We completely understand your frustration, and while we were able to provide you with a full refund, we know that this does not make up for the disappointment and inconvenience caused by the delivery delays.
May was an exceptionally difficult month for us. Unfortunately, our delivery system experienced serious disruptions at the same time as we saw a significant increase in order volumes. Our courier partner was simply not prepared for the sudden demand and was collecting far fewer parcels than scheduled, which resulted in unacceptable delays.
We want to be completely transparent and take full responsibility for what happened. We are not making excuses, and we fully acknowledge that the level of service you received was far below the standard we aim to provide.
Since then, we have worked hard to resolve these issues, improve our shipping process, and strengthen our logistics so that this situation does not happen again. We truly value every customer, and we are doing everything we can to ensure that our products and service bring the experience you expect from Globaltic.
Once again, we are deeply sorry for letting you down, and we sincerely appreciate your patience and understanding.
No delivery.
Unfortunately I can't comment on the charcoal, because it didn't arrive.
Most reviews say it's really good, and I was really looking forward to trying it.
But, like so many other reviews, the delivery was the problem, or lack of it.
The delivery company keeps being blamed, but if you've had that many problems, why wouldn't you use a different delivery company?
I hope these guys get things sorted, because serious BBQ ers are always looking for good charcoal.
31 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
We would like to sincerely apologise for the experience you had. We completely understand your frustration and the disappointment caused by the delivery delays.
Unfortunately, May was an exceptionally challenging period for our business. At the same time that order volumes increased significantly, our delivery network experienced unexpected operational issues. Our courier partner was unable to collect the expected number of parcels, which resulted in delays that fell well below the standard we strive to provide.
Throughout this difficult period, our team did everything possible to support our customers. We worked tirelessly with our courier partner, responded to enquiries as quickly as we could, and did everything within our control to resolve each situation as efficiently as possible.
We believe in being open and honest with our customers, and we take full responsibility for what happened. We are not looking for excuses—we fully recognise that your experience did not reflect the level of service our customers deserve.
Since then, we have made significant improvements to our fulfilment and shipping processes, working closely with our logistics partners to ensure this situation does not happen again. Our goal is to provide every customer with the reliable service and quality they expect from Globaltic.
Once again, we are truly sorry for letting you down, and we sincerely appreciate your patience and understanding.
Great coal, terrible logistics.
Genuinely excellent charcoal but their logistics and customer support is as bad as their charcoal is good. Have been buying consistently since they first opened up in the UK. Rarely have I had a smooth and/or timely delivery experience. Last order has taken nearly 2 weeks to arrive with virtually no updates.
So if you're not in a rush or don't need coal for next weekend's cook, then this is worth the wait but if you need coal delivered in good time then sadly this is not the company for you.
8 de junho de 2026
Opinião espontânea
Resposta da Globaltic Ltd
We are truly sorry for your experience and sincerely apologise for the disappointment and inconvenience this caused.
We know that during May we faced significant challenges with our logistics, which unfortunately resulted in delivery delays for some of our customers. It was an exceptionally difficult period, but we worked tirelessly to resolve these issues, and we are pleased to say that they have now been fully addressed.
We are genuinely sorry for letting you down. If you ever decide to give us another try, we truly hope we’ll have the opportunity to restore your confidence and provide the level of service and quality you expect from Globaltic.
Thank you for your feedback, and please accept our sincere apologies once again.
5* product...1* service
*Latest Update* My order arrived and ,as stated below, the product is A star. I have been contacted by Globaltic again and they assure me that this is a hiccup and that they will strive to deliver a better service. Fingers crossed this was a blip and I will persevere with them as I really like the product*
*Update, I have received an apologetic and sincere email from Alex at Globaltic and they have kindly refunded me. I am not going to close the door on them and really hope they can sort things out.*
The products are 5* however the service is terrible. I placed my order (12390) on 11/05 and am still waiting for it! I have received 2 X copy and pasted emails to when it will be delivered. Really disappointed to say the least and is a real shame that a company who produces great product, hence it being priced at premium rates, cannot offer the service reflective of it's price point. I have used other companies offering similar products and have never been let down so I can't see why Globaltic can't get this right. Like I said the product is great once you eventually get it.
11 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
Thank you, Matt, for taking the time to leave your feedback. We truly appreciate your kind words about our products, and we’re so sorry that you also experienced the delivery issues.
Unfortunately, during May we faced significant challenges with our delivery partner, which led to unexpected delays. While the circumstances were largely outside of our control, we understand that this affected our customers, and we were just as disappointed by the situation. Throughout this difficult period, we did everything we could to support our customers and work closely with our logistics partner to resolve the issues as quickly as possible.
We have since made important improvements to our shipping process and are doing everything we can to ensure this doesn’t happen again.
Please accept our sincere apologies, and we hope we’ll have the opportunity to provide you with a much better experience in the future.
Very disappointed
Very disappointed. Order is allegedly with DPD but they're tracking says different. Have been offered a refund, but that hasn't materialised yet.
3 de junho de 2026
Opinião espontânea
Two days, weeks, months, who knows. . .
Ordered some charcoal on a two day delivery (for a family event). Now two weeks later, still without charcoal and very poor response from customer services department.
2 de junho de 2026
Opinião espontânea
Resposta da Globaltic Ltd
We would like to offer our sincerest apologies for your experience. We completely understand your frustration, and while we were able to provide you with a full refund, we know that this does not make up for the disappointment and inconvenience caused by the delivery delays.
May was an exceptionally difficult month for us. Unfortunately, our delivery system experienced serious disruptions at the same time as we saw a significant increase in order volumes. Our courier partner was simply not prepared for the sudden demand and was collecting far fewer parcels than scheduled, which resulted in unacceptable delays.
We want to be completely transparent and take full responsibility for what happened. We are not making excuses, and we fully acknowledge that the level of service you received was far below the standard we aim to provide.
Since then, we have worked hard to resolve these issues, improve our shipping process, and strengthen our logistics so that this situation does not happen again. We truly value every customer, and we are doing everything we can to ensure that our products and service bring the experience you expect from Globaltic.
Once again, we are deeply sorry for letting you down, and we sincerely appreciate your patience and understanding.
Great product and a great customer service team
Globaltic's charcoal is fantastic quality, the best in the business in my view. I have been ordering from this company for the last three years without a problem. Recently they have had significant problems with DPD not picking up or losing packages and it has taken a while to get this issue resolved. The customer support team have been absolutely fantastic in trying to resolve the problem and I am pleased to say that my last order was delivered today. I really hope that customers are not deterred by this temporary delivery problem as this is a business that deserves success. Thank you Globaltic Team
29 de maio de 2026
Opinião espontânea
Over 2 weeks for delivery (hopefully!!)
Email from Globaltic asking to review purchase/charcoal 😂 😂😂
Not had charcoal yet so cannot review it! Ordered 14/May hoping it would be in time for bank holiday weekend. Got in touch 2 days ago for an update and now they say it’s due to be delivered 29/May. Almost feel like if I had not got in touch nothing would have happened.
Order 12497 if need to check. Changed from loyal BigK customer to try this highly rated charcoal, not a great start to the switch!
28 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
Hi Tony,
Thank you for taking the time to leave your feedback. We’re truly sorry that your first experience with Globaltic was affected by the delivery delays, especially after deciding to switch from Big K and give our charcoal a try.
Unfortunately, during May we experienced significant challenges with our delivery partner, which resulted in unexpected delays for some customer orders. While these circumstances were largely outside of our control, we completely understand how frustrating this must have been for you. Throughout this difficult period, we did everything we could to support our customers and worked closely with our logistics partner to resolve the issues as quickly as possible.
We have since made significant improvements to our shipping process and are doing everything we can to ensure this doesn’t happen again.
Please accept our sincere apologies for the inconvenience. We truly hope we’ll have the opportunity to restore your confidence in Globaltic and provide you with the reliable service and quality you expect from us in the future.
BE CAREFUL: Terrible Service
BE CAREFUL: Terrible service. Placed order on 11th May, DPD 2 day delivery was raised but no product sent to DPD. Raised with customer support who said they were having issues with DPD (I’ve had 3 packages from DPD in the same period with no problems). DPD confirmed they have not received package. On 20th May I’m told I would be a priority order to be sent on 21st May. Chased again today and guess what, I’m a priority to be dispatched this Thursday!!
Save yourself the hassle, go for Big K, at least you will get the product before the summer is over!!
26 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
Hi J Farrell,
Thank you for taking the time to share your feedback. We are truly sorry for the frustration and disappointment caused by the delay with your order.
Unfortunately, during May we experienced significant challenges with our delivery partner, which affected the dispatch of some orders. We completely understand how frustrating it must have been to receive repeated updates without your order being shipped as expected. Throughout this difficult period, we worked tirelessly with our logistics partner and did everything we could to resolve the situation as quickly as possible.
We have since made significant improvements to our fulfilment and shipping processes to ensure this doesn’t happen again.
Please accept our sincere apologies for letting you down. We truly hope we’ll have the opportunity to restore your confidence in Globaltic and provide you with the level of service you expect and deserve.
Order late but for free plus a gift from them....
After 5 weeks.... finely received my order with a gift from them.... I had money back after 3 weeks and order plus gift for free.... 3star only... but ..
22 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
We would like to sincerely apologise for the experience you had. While we were able to issue a full refund, we completely understand that this could not make up for the frustration and inconvenience caused by the delay.
Unfortunately, May was an extremely challenging period for our business. At the same time that order volumes increased significantly, our delivery network faced unexpected operational issues. Our courier partner was unable to collect the expected number of parcels, which led to delays that fell well below the standard we strive to provide.
We believe in being open and honest with our customers, and we take full responsibility for what happened. We are not looking for excuses—we fully recognise that your experience did not reflect the level of service our customers deserve.
Since then, we have made important improvements to our fulfilment and shipping processes, working closely with our logistics partners to ensure this situation is not repeated. Our goal is to provide every customer with the reliable service and quality they expect from Globaltic.
We are truly sorry that we let you down, and we genuinely appreciate your patience and understanding.
Order not received
I ordered from their site 13 days ago and haven't heard anything. I've emailed their support and .... crickets.
6 de maio de 2026
Opinião espontânea
Resposta da Globaltic Ltd
Hi Gemma,
Thank you for taking the time to share your feedback. We are truly sorry that you experienced this, especially as we understand how frustrating it must have been not to receive your order or the communication you expected.
Unfortunately, during May we faced significant challenges with our delivery partner, which resulted in unexpected shipping delays and a much higher volume of customer enquiries than usual. While these circumstances were largely outside of our control, we completely understand that this affected your experience. Throughout this difficult period, we did everything we could to support our customers and worked closely with our logistics partner to resolve the issues as quickly as possible.
We have since made significant improvements to our shipping process and customer support to ensure this doesn’t happen again.
Please accept our sincere apologies for the inconvenience. We truly hope we’ll have the opportunity to restore your confidence and provide you with the level of service you expect from Globaltic.
Really good quality charcoal
The charcoal is really good quality, but it took longer than expected to solve an issue with my order. It was missing one item, I contacted customer service by email in various occasions. Although it took some weeks, in the end they got back to me and made things right.
26 de abril de 2026
Opinião espontânea
Resposta da Globaltic Ltd
Hi Xus,
Thank you so much for taking the time to leave your feedback. We’re delighted to hear that you were happy with the quality of our charcoal.
We’re very sorry that it took longer than it should have to resolve the issue with your order. We completely understand how frustrating that must have been, and we sincerely appreciate your patience while we worked to put things right.
Thank you for recognising our efforts to resolve the issue in the end. Your feedback means a great deal to us, and we’re continuing to improve both our customer service and fulfilment process to provide an even better experience in the future.
Thank you again for choosing Globaltic, and we hope to serve you again soon.
Best charcoal I've bought.
I bought the oak and birch charcoal a while ago. Very decent sized chunks. Just done a 10 hour cook for pulled pork on the kamado joe yesterday using the oak charcoal, and was amazed this morning when I seen how much charcoal was leftover and ready to use again. Will definately be purchasing again!
30 de setembro de 2025
Resposta da Globaltic Ltd
Hi Stuart,
Thank you so much for your fantastic review! We’re delighted to hear you enjoyed both our oak and birch charcoal.
It’s great to know our oak charcoal performed so well during your 10-hour pulled pork cook and that you were impressed by how much was left to use again afterwards. Long burn time and efficiency are exactly what we aim for, so it’s wonderful to hear your experience reflected that.
Thank you for choosing Globaltic and for sharing your experience. We truly appreciate your support and look forward to being part of many more cooks in the future!
Perfect service ordered 2 bags of…
Perfect service ordered 2 bags of charcoal
1 bag was smashed and all little pieces
Contacted them and they swiftly sorted it out
Cannot complain 1 bit
Great company
27 de dezembro de 2025
Resposta da Globaltic Ltd
Thank you so much for your kind words and for taking the time to leave us a review. It truly means a lot to our team. We work hard to provide the highest quality products and the best possible service, so hearing that you had a great experience makes it all worthwhile. Thank you for choosing Globaltic—we look forward to serving you again!
Great flavour on meat.
25 de fevereiro de 2026
Resposta da Globaltic Ltd
Thank you so much for your kind words and for taking the time to leave us a review. It truly means a lot to our team. We work hard to provide the highest quality products and the best possible service, so hearing that you had a great experience makes it all worthwhile. Thank you for choosing Globaltic—we look forward to serving you again!
An absolute game changer in managing…
An absolute game changer in managing temperatures on my charcoal BBQ
23 de fevereiro de 2026
Resposta da Globaltic Ltd
Thank you so much for your kind words and for taking the time to leave us a review. It truly means a lot to our team. We work hard to provide the highest quality products and the best possible service, so hearing that you had a great experience makes it all worthwhile. Thank you for choosing Globaltic—we look forward to serving you again!
Perfect! Thank you :)
Great products and service, highly recommend. Thanks again!
23 de fevereiro de 2026
Resposta da Globaltic Ltd
Thank you so much for your kind words and for taking the time to leave us a review. It truly means a lot to our team. We work hard to provide the highest quality products and the best possible service, so hearing that you had a great experience makes it all worthwhile. Thank you for choosing Globaltic—we look forward to serving you again!
My go to supplier for smokers always a…
My go to supplier for smokers always a great product.
25 de fevereiro de 2026
Resposta da Globaltic Ltd
Thank you so much for your kind words and for taking the time to leave us a review. It truly means a lot to our team. We work hard to provide the highest quality products and the best possible service, so hearing that you had a great experience makes it all worthwhile. Thank you for choosing Globaltic—we look forward to serving you again!
World class coals
What a company.
Placed order Monday lunchtime, delivered Wednesday lunchtime. Super quick service and world class charcoals. Love Globaltic coals, burn great and always the go to for me. Stocked for another few months now with 1/4 option.
101% recommendation to any Pit bosses out there.
23 de fevereiro de 2026
Resposta da Globaltic Ltd
Thank you so much for your wonderful review! We’re delighted to hear you enjoyed your experience with Globaltic. We genuinely care about the quality of our products and always strive to give our customers the best possible service. Your support means the world to us. Thank you for choosing Globaltic!
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