Glow Opiniões 

Resposta da Glow

Actualizada a 16/03/2026

Hello,

Thank you for your review.

At present, we are unable to identify any corresponding order under the name used on this review within our customer records. As we take all feedback and delivery concerns seriously, we have contacted you to request your order number and purchase details so that we can locate the transaction in question and review the matter properly.

For clarity, our delivery timeframes are clearly stated prior to purchase. Orders typically require 1–4 working days for processing, followed by an estimated 2–7 working days for delivery within the UK. These timeframes are provided as estimated guidelines rather than guaranteed delivery dates, as once an order has been dispatched and is within the courier network, delivery progress can occasionally be affected by factors outside of our direct control.

We dispatch and deliver a large number of orders to customers across the UK and EU, and we currently have no records or courier tracking data indicating that any verified order has experienced a delivery timeframe exceeding one month. The statement made in this review therefore does not correspond with the delivery data held within our dispatch and order records.

For this reason, we have requested additional information so that we can verify the transaction and review the relevant shipping and tracking documentation. Without the appropriate order details, we are unfortunately unable to investigate the circumstances described.

Whilst logistical issues can occasionally occur within any courier network, such situations are rare, and where a genuine issue is identified we always work to resolve the matter promptly and fairly.

If you have placed an order with us, please contact our team directly with the relevant order information, and we will be happy to review the matter and assist you further. Our returns and customer support process is straightforward, and we will always aim to resolve any legitimate concerns.

Kind regards

Resposta da Glow

16/03/2026

Hi Matthew, thank you so much for your 5 star review.

We are really pleased to hear you are happy with your product and our service.

Wishing you a lovely day.

Kind regards

Resposta da Glow

23/02/2026

Thank you Alex for your 5 Star Review and for supporting our business. We are very happy to hear that you are enjoying your beauty machine.

Kind regards

Resposta da Glow

Actualizada a 23/02/2026

Thank you for your review.

As you were placing the order from Australia for delivery to a recipient in the United Kingdom, we explained that the courier had confirmed the parcel was delivered to the recipient’s designated “safe place.” For this reason, we asked you to check directly with the recipient regarding their nominated safe place location, as this is information only they would have selected.

The tracking number provided to you was valid and fully active. This is evidenced by the fact that you initially contacted us because the tracking was showing as delivered and you were disputing the delivery photograph and location. The online tracking link was working correctly. You have stated here that the tracking number did not function within Yodel’s telephone system; however, Yodel is a completely separate company to ourselves and we have no control over their phone or automated systems. During the period you were contacting us, we were able to speak directly with Yodel without issue.

Under UK GDPR regulations, we are not permitted to request or disclose specific delivery details relating to a third party’s safe place without the recipient’s direct authority. This is why we advised that the recipient contact the courier directly. At your request, we provided the courier’s contact information. We understand there may have been difficulty reaching them due to the time difference between Australia and the UK, which is why we again suggested the recipient make contact locally.

We also advised that we could formally open a case with the courier on your behalf. However, as part of the courier’s investigation process, the recipient would be required to sign a legal non-delivery declaration. This is standard procedure. You indicated you were unwilling to proceed with this and instead advised you would leave a negative review.

At all times, we attempted to work with you to resolve the matter through the correct courier investigation channels. The conversation repeatedly returned to a refund request, despite the parcel being marked as delivered and a formal investigation route being available.

We take allegations of non-delivery extremely seriously, follow official courier procedures in every case, and categorically reject any suggestion of wrongdoing. We remain willing to assist via the appropriate investigation process should the recipient wish to proceed.

Kind regards

Resposta da Glow

Actualizada a 21/08/2025

Hi, and thank you for your review.

We would like to clarify a few points raised in your comments. As stated clearly on our About Us page, Delivery Policy, and Terms & Conditions, our products are shipped directly from the manufacturers we work with, who are based in both Europe and China. Many of the items we supply are exclusively manufactured in China, which is standard in the beauty equipment industry and something most of our customers understand is not a drawback.

What is important to highlight is that we only source and sell CE-certified products. Unlike many other businesses, online sellers and marketplace sellers, we ensure our products go through rigorous and costly testing, certification, and documentation processes to guarantee user safety. All CE certification processes include 4 or more certificates and test reports etc to make a full CE - CE Certification is not just 1 certificate and we ensure that our products are fully covered and are safe for our clients and customers to use making us the leading beauty product supplier in the UK. This level of compliance and quality assurance is also reflected in the pricing of our products.

While it is possible to find similar products at a lower price, these often do not carry the necessary safety testing or CE certification required for compliance in the UK. Choosing uncertified alternatives comes with significant risks, as you cannot be certain whether the product is electrically safe or if the materials used meet safety standards. This lack of assurance can pose serious health and safety risks, potentially leading to harmful injuries or illnesses.

With regard to your comment about the product “taking ages to arrive,” we would like to clarify that delivery timeframes are clearly stated in our Delivery Guide (available in the website footer, on each product page beneath the price, and again at checkout). We provide this information upfront so customers are fully aware of the expected delivery process before placing an order.

It is also worth noting that many orders actually arrive sooner than the estimated timeframe we provide, and it is likely that your order did too. However, we publish the full delivery window transparently to ensure realistic expectations. Since your order was delivered within this timeframe and you were therefore required to cover the return postage, we are unable to understand the basis of this particular complaint.

As a UK-registered company, we provide customers with a 14-day return window. If a customer simply changes their mind, the cost of return is the customer’s responsibility. Since the points you raised are clearly outlined on our website, and your order did arrive well within the stated delivery window we provide, this is why you were required to cover the return cost in your case.

We are sorry to hear that your experience did not meet your expectations. However, we can confirm that all information regarding shipping, product processing and returns is provided transparently to our customers prior to purchase.

For any future orders you place with other businesses, we would recommend reviewing the policies carefully to ensure you are fully aware of a company’s processes and delivery timeframes, as the concerns you have raised could have been avoided had this information been read beforehand.

Resposta da Glow

Actualizada a 30/06/2025

Dear Sofia,

Thank you for taking the time to leave your feedback. We take all concerns very seriously and are always here to help where we can.

However, having reviewed our records, we can see that no prior communication has been made to us regarding any issues, either via email or our live chat service. We always encourage customers to reach out directly so that we can provide prompt support and resolve any concerns.

In regard to your review, we do find the comments somewhat vague, and it’s unclear which aspect of the order you feel was misleading. All of our products are clearly presented on our website with multiple high-resolution images, detailed product descriptions, FAQs, and how-to guides to ensure our customers have all the information they need before purchasing. We also proudly share genuine customer reviews and take care to ensure all listings are kept up to date and accurate.

Please also note that all of our items are made to high professional standards and are trusted by a wide number of salons and beauty professionals across the UK and come with free delivery - making us one of the most compliant UK beauty suppliers.

If you do require any assistance, please contact us directly at hello@glowbeautycase.co.uk, and a member of our team will be happy to help.

Kind regards

Resposta da Glow

Actualizada a 21/03/2025

UPDATE: Hi Leanne,

I can see that your order was delivered the day after you left feedback. As promised, we created a blog post on how to use your machine to help you get the best results.

We have also sent a few emails as per your request, sharing this information and checking if you found it useful or needed any further assistance. However, we haven't received a response, so I hope everything is going well.

Just in case you missed our email, I’ve included the link to the blog below:
https://glowbeautycase.co.uk/blogs/glow-beauty-case-blog/how-to-use-the-rf-face-lifter-tightening-rejuvenation-device-for-glowing-youthful-skin

Please don’t hesitate to reach out if you need any further help—we’re happy to assist!

Kind regards

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Dear Leanne,

Thank you for reaching out. We completely understand your concerns, and we’re happy to provide an update on your order.

Your order was placed with us on 21st February and is due to arrive via Yodel on 5th March, which is well within our stated order processing and delivery timeframes which I can see you are aware of in your message. We’ve resent your tracking information to your email, so please check your inbox (including your spam/junk folder). If you haven’t received it, just let us know—we’re happy to send it again.

Regarding our website, there was a technical issue with our provider’s software, which caused temporary downtime. As we operate Monday to Friday from 9:00 am to 3:30 pm and Saturdays from 10:30 am to 1:00 pm, we weren’t aware of the issue until now, but it has since been resolved and the website is now back online running smoothly.

I understand that this review is likely due to panic with seeing the site down and therefore the tracking information not working/loading correctly (which is completely understandable) but I did also want to mention that your email was sent at around 6:00 am this morning, which was outside our working hours and didn’t give us a chance to respond before this review was posted. We always aim to assist customers as quickly as possible once we are open, and we appreciate your patience. We have now responded to your message (at 8.52am this morning) and I am glad you have now confirmed you are aware that Yodel have the order and plan to deliver this to you tomorrow Wed 5th March.

To reassure you, we are a fully legitimate UK-registered company, and we take great pride in delivering excellent service to our customers. Your order is on track, and we’re here to help with any queries.

Now that we’ve been in touch and provided full details, we’d really appreciate it if you could update your review to reflect that we’ve responded within our working hours and confirmed everything regarding your order.

I really hope that this response and our emails this morning have reassured you that your parcel is due to arrive with you tomorrow Wed 5th March.

If there’s anything else we can do, please don’t hesitate to get in touch—we’re always happy to help!

Kindest regards

Resposta da Glow

Actualizada a 26/02/2025

Dear Laura,

Thank you for sharing your feedback. We take all customer concerns seriously and are always happy to clarify any misunderstandings.

Firstly, I would like to assure you that Glow Beauty Case does not source products from AliExpress or similar platforms. We work directly with manufacturers to ensure that all our products meet UK regulations and are CE-certified—something that many low-cost marketplace items do not offer. Our shipping times are also considerably faster than those typically associated with such platforms.

Our processes and policies, including sourcing, shipping, and returns, are clearly outlined in the policy pages located in both the header and footer of our website. These are provided to help customers make an informed decision before purchasing. We encourage all customers to review this information to understand our business practices before placing an order.

Additionally, the product you received is exactly as shown on our website, and we have numerous customer reviews, including photographs, which clearly depict the item in question.

Regarding our returns policy, it is fully compliant with UK consumer laws and is transparently outlined on our website. We strive to provide clear and accessible information so that customers understand their rights and options before making a purchase.

Furthermore, considering that our product comes with CE certification and is fully compliant with UK standards, our pricing remains one of the most competitive in the market. Unlike lower-cost alternatives that may not meet these essential safety and quality regulations, we ensure that our customers receive a professionally certified product at the best possible value. Additionally, we include free UK postage, which covers import fees and other associated costs, offering even greater value and convenience for our customers.

As for reviews, we take pride in the strong reputation we have built among both retail and wholesale customers, as well as professionals who engage with our learning facilities. Many customers return to us based on their positive experiences.

We also find it concerning that you did not reach out to us directly before leaving this review. We always encourage customers to contact us with any concerns, as we are more than happy to assist and resolve any issues. If you would like to discuss this matter further, please feel free to get in touch with our team.

Best regards

Resposta da Glow

Actualizada a 30/01/2025

Hi,

Thank you for your feedback.

We believe we have identified your order based on your initials, and a response, along with a return label, has been sent to you via email. Could you please check your inbox, including your junk or spam folders, in case it has been filtered there in error? This was sent approximately an hour ago so in no way are you being ignored.

Please note that emails sent outside of our office hours will not be responded to until the next working day. We are currently a small team that works hard to reply to all queries within 24 hours, and we have done so with all of your messages.

We always strive to provide prompt and efficient support, and from our records, all of your emails have been responded to in a timely manner. Given this, we feel that your review is somewhat unfair, as we have done our best to assist you throughout the process.

Unfortunately, we do have necessary procedures in place for refunds, which are clearly provided to customers before making a purchase. These processes need to be followed to ensure everything is handled correctly. If there is anything further we can do to assist within these guidelines, please do not hesitate to reach out.

Kind regards,

Resposta da Glow

21/01/2025

Hi Nicola,

Thank you so much for your review! Our email support team has sent you an email regarding your query. If you haven't received it or need further assistance, please don’t hesitate to reach out. We're more than happy to help with any questions you may have.

Best regards

Glow Beauty Team

Resposta da Glow

6/01/2025

Dear Joe,

Thank you for your feedback. While we have already apologised for the delay in your order not arriving in time for Christmas, we feel it is important to address some of the points raised in your review to provide a balanced perspective.

First and foremost, our delivery policies and terms are clearly outlined on our website to ensure transparency and set realistic expectations for all our customers. These policies exist to help you understand delivery times, potential delays—particularly during busy periods like Christmas—and the terms of service agreed upon when placing an order. By choosing not to review these, it becomes challenging to fully understand how and when items will be delivered.

Regarding the delivery itself, as with any individual or business, we rely on third-party couriers—in this instance, Yodel—for shipping services. While we work diligently to process and dispatch orders as quickly as possible, we cannot control courier operations, particularly during peak holiday seasons when delays are more likely. However, we would like to highlight that our logistics team worked tirelessly to ensure your order was collected and delivered as quickly as possible.

Throughout this process, our customer service team was in regular contact with you via email and online chat. They responded to your queries promptly and provided detailed updates to assist with your concerns. Given the amount of effort and dedication they put into resolving the situation, we are disappointed by this review, as we feel it does not fairly reflect the quality of support you received.

The issues you experienced ultimately stem from delays with Yodel, which were beyond our control. Had the delivery guide been reviewed, you would have been aware of these potential delays and the steps we take to mitigate them.

We take great pride in our commitment to excellent service and remain dedicated to providing the best possible experience for all our customers. While we regret your dissatisfaction in this instance, we hope this response clarifies the situation.

Kind regards,