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Glow Green is a new energy tech & energy efficiency upgrade provider, helping households and businesses cut energy bills and emissions. Since 2015, they’ve delivered upgrades such as LED lighting, heat pump hot water systems, fridges, air conditioning, batteries and seals—installed by licensed professionals. Glow Green manages all compliance and rebate paperwork, generating state & federal rebates to make upgrades low-cost or free, so customers can enjoy efficient, sustainable technology without the hassle.
4/19 Geddes St, 3170, Mulgrave, Austrália
4,1
12 opiniões
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Installation of the solar Panels and Battery was performed professionally.
Inverter was incorrectly delivered as agreed to a 10Kw and received a 8Kw
Front Entrance - 3 tiles were chipped during the installation process.
I had great experience with installation and sumit and deep helped alot.
I would have given you 5 stars but unfortunately your installer did not have the smoke detector and labels to complete the job and promised it would be done in few weeks. Its nearly been 6 weeks and I am still waiting
Resposta da Glow Green
Hi ilia, sorry, the team should have rectified this immediately. Will follow up.
Inconsistent score
I have good and bad experience with this company. For Heatpump installations, all went very smooth from quoting to installation.
However for battery installation, the initial service was perfect . However the installation finished half way due to the underestimate of the labor work (4 men required to lift the heavy battery of 6 units each of 78kg ) Therefore it kept on delay until 2 weeks later to complte the job since the electrician was not keeping the promise until I escalated the issue to the GM to resolve it.
Overall the experience was mixed good and bad
Resposta da Glow Green
Thanks Vy for your honest take, GM here, Yes the goodwe ESA was a much bigger (and heavier) challenge than we expected for the install team and their availability was already non existent due to the May 1 rebate deadline. Glad it eventually worked out, sorry for the wait.
Glow Green were very efficient. They installed it quickly without much delay. They kept me informed about the installation. Very responsive to phone calls. Overall great experience.
Good product, and price
Only a minor issue with the battery as we have two phase power so 2 batteries were required, not one as anticipated
The team worked the problem and installed two batteries at the same quoted price
Resposta da Glow Green
Thanks Adrian, I think that deserves a 5 star though!!
Resposta da Glow Green
Thank you Ram, we can’t wait to help you again
I’m happy with the price and installation the only complaint would be I was supposed to get 3 panels on west roof that I didn’t get
Resposta da Glow Green
Thank you for your positive feedback, Bob! I'm glad to hear you're happy with the price and installation. I appreciate you bringing up the issue with the panels on the west roof. I'll make sure to look into this matter and resolve it as quickly as possible. Your satisfaction is important to us, and we want to ensure everything is meeting your expectations.
Resposta da Glow Green
Thanks Bill! Pleasure serving you now & into the future.!
not installing on the appointed date not removing rubbish ie packaging
Resposta da Glow Green
Hi William, Sorry this happened, the installer should have reached out to reschedule, even for a minor delay from traffic, If you are happy to reach out, we can offer a significant discount if you want to work with us on another project & let us win you over. sales@glowgreen.com.au, ask for Michael
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