Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver mais

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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver mais
A empresa respondeu
These are the best lights I’ve ever had, unfortunately though I have had a lot of trouble with the batteries over the years
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Ver mais
Informações sobre a empresa
- Loja de acessórios para bicicletas
- Loja de bicicletas
- Empresa de equipamento electrónico
- Fabricante de iluminação
- Loja de artigos para desportos ao ar livre
- Loja de artigos desportivos
Escrito pela empresa
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Informações de contacto
12 Carr Road, 1042, Auckland, Nova Zelândia
- support@glowormlites.co.nz
- glowormlights.com
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Don't charge so much for shipping small parts
Great product. 10$ for what could have been shipped for 4$ in a padded envelope was too much.
very happy with my gloworm lights…
very happy with my gloworm lights although I dont yet have long-term use with them. I feel they have a nicer beam than my wife's Exposure Strada, no hot spots with the gloworm and impressive light intensity and battery life
Gloworm X2 Lightset (G2.0)
After two night rides on this light, I'm very pleased. For the price, this light is amazing and competes with lights at much higher price points. All the accessories needed for bar or helmet mount are included as well as a handlebar-mounted remote that can control up to two lights. The brightness, runtime, and light pattern are great - plus extra lenses for tuning the pattern to your preferences are included.
The light head is light enough that I hardly notice the additional weight on my helmet. It also stays in place easily on the GoPro mount without having to tighten the bolt excessively - hand tight keeps it from moving around while still letting you adjust mid-ride if needed. I have not tried the bar-mount option but the package includes all the stuff you need to mount the light on either the bars of your helmet - items that other manufactures often charge extra for. The included remote control works flawlessly and can control two lights at once - a very cool feature that I hope to use when I get a second light to mount on the bars. The battery lasts a very long time - I started at full charge for each ~1 hour ride and consumed less than 25% with the light on max brightness for most of the rides.
I have only two small complaints:
1) The cable that connects the light head to the battery is fairly thick and stiff. It's beefy and durable, but it is also a little hard to wrangle and I haven't been able to easily route it into my pack without having it rub/bounce against my neck, back, and/or shoulder during the ride. This is a pretty small annoyance.
2) The cable is proprietary even though it uses USB C connectors. A regular USB C cable won't fit into the socket due to the way it is waterproofed and an included adapter must be used in this case. Again, not a significant problem but a minor annoyance when charging the device on one of my existing USB C cables and a small piece to potentially lose.
Gloworm XSV light set
Lights are brilliant, even with poor eyesight on our regular trails have never had the need to run them on full power and the battery range is very good.
Where I would like to see improvements is in the battery mount. The supplied strap while being long enough it is quite flimsy and with the size of the battery I believe this area need improvement. Possibly two straps of a better construction.
I ordered a new charger and battery for…
I ordered a new charger and battery for my Gloworm light. Was very excited to receive a strap and the rubber pad to sandwich between the batter and bike frame. It’s perfect and wish I had another for my other battery. Two batteries are great. Can run until one dies, then switch over.
I found the plug for charging a bit…
I found the plug for charging a bit finicky. It seems like I need to be extra careful being sure to get it to seat properly.
I’m also a bit surprised by how much battery loss occurs when not in use. My battery loses about 4% in a 24hr period.
I think the light is well built, and the amount of light is excellent. The light is expensive, but totally on par with similar lights, but much better built. So far, the run time on high is unparalleled.
All in all, I am very pleased.
Fast shipping and great quality product
Awsome product
Awsome product, helpful advise, great website. Highly recommend for any night rider old or new.
I had to order a replacement battery…
I had to order a replacement battery for my CX light because the old one stopped charging, just after a year of use. I received this new one very quickly, but it's not holding charge as well as the previous battery. Even on the lowest setting, in commuter mode, it's drained in less than an hour. I filled out a form on Gloworm's website almost two weeks ago to report the problem, but have heard absolutely nothing from them. I plan on filling out another request for help, but am honestly disappointed in both their lack of response and the lack of charge hold in this battery. I'm also somewhat dismayed that the original battery was rendered useless in just over a year.
FWIW, I use the light for commuting five days a week (around 20 miles of dark riding), as well as for a handful of early morning and/or overnight rides. I would not say the battery was overused.
**UPDATE 27 June 2022**
Apparently my form submission didn't quite make it through to Glowworm support, but once it did they were very helpful in trying to rectify the problems I was having. The light itself is having some issues with charging now, but fingers crossed we'll be able to figure that problem out as well!

Resposta da Gloworm Lights
Love your lights
Love your lights. Ordered wrong remote (2nd Gen vs 1st Gen). Have ordered 1st Gen remote now. So have an extra G2 remote.
The best lights full stop
These are the best lights going around hands down. And their service is great. When my first set wore out (after years) they replaced them for a discount and recycled the old unit.

Resposta da Gloworm Lights
Really good products
Really good products, great quality. Customer service is here to help you.
Love the product
Love the product. I've had the G1. 0 for a few years and loved the brightness and the battery life. I lashed out on the G2. 0 on sale as I intend to do some extended hours in the dark and like the idea of customising the levels of light. I just came back from a7hr+ session mostly set at 25% output and it lasted the distance. I'd highly recommend the XSV light set which I purchased.
Probably the best company I have ever…
Probably the best company I have ever dealt with absolutely awesome
Well done team

Resposta da Gloworm Lights
Highly recommend these lights. amazing
I absolutely love my Gloworm lights. I've had them for over 6 years and I use them weekly for my night ride. They have amazing customer service and warranty. On both my batteries right before the two years the battery was not charging and they totally fixed it.
Solid lights
Solid lights, better than expected battery life. Good lens/light pattern options as well, a nice little bonus. Strongly recommend.
The "HID" of bicycle light.
Replacement charger
Five stars every time for these guys 😁 replacement charger within 3 days 👍👍cheers all even though I found my old one the day after new one arrived 🙄😂🤣
Excellent experience to date…
Recently I had a tech support question that they answered quickly by email. I also ordered an accessory from their online store and it arrived promptly. Excellent experience. I own two of their lights and they work perfectly.
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