Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Ver mais
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Leia as opiniões dos outros
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Ver mais
A empresa respondeu
These are the best lights I’ve ever had, unfortunately though I have had a lot of trouble with the batteries over the years
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Ver mais
Informações sobre a empresa
- Loja de acessórios para bicicletas
- Loja de bicicletas
- Empresa de equipamento electrónico
- Fabricante de iluminação
- Loja de artigos para desportos ao ar livre
- Loja de artigos desportivos
Escrito pela empresa
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Informações de contacto
12 Carr Road, 1042, Auckland, Nova Zelândia
- support@glowormlites.co.nz
- glowormlights.com
4,4
Excelente
685 opiniões
Pede aos clientes que escrevam opiniões
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Respondeu a 100% das suas opiniões negativas
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It is a very reliable and fun to use as…
It is a very reliable and fun to use as a product. Keep up the good work
31 de janeiro de 2023
Communication was great
Communication was great. Always felt kept in the loop. You upgraded my product without any extra charge. Great service
25 de janeiro de 2023
The best bike light period
If you are looking for absolutely the best bike lite money can buy at any price this is it period
This is my second one first one went on a giant propel
This one installed on a new trek super caliber battery went in a customized water bottle install looks factory
O and the company is better than good
The build quality is of the best software works awesome you can adjust the output according to the time of your ride it just doesn’t get any better than this I had a custom under frame soft tube bag made in France by BUMPAK034 for my road bike finding a place for the battery is no big deal on any bike
7 de fevereiro de 2023
awesome lights
purchased the gen 2 X2 lights to replace the gen 1 X2 I have had for a few years. nothing wrong with the original, still going strong but the newer ones are better and easier to operate. mainly used for commuting and occasional night mountain biking. well made, easy to use, great output ... very happy with them
4 de janeiro de 2023
Gloworm got it right
Great light with long battery life. Small details are evident in their design. Love the new battery and display. Much improved over last gen. Glow seems to be committed to improving quality and function and not just cutting costs to get more profit. Stay with your current model guys, improve function and design without compromising. People will pay for quality!
2 de janeiro de 2023
Very fast delivery
Very fast delivery. Excellent light.
Only comment is that the USB-C connector on the battery is a bit fiddly.
8 de janeiro de 2023
You're the best
I love your products and I love your customer service even more. Absolutely wonderful. Responsive to communication. I'm a returning customer and I've recently bought my 3rd Alpha PLUS.
24 de dezembro de 2022
Problem remote
The light is compact and the light pattern and brightness is brilliant with the interchangeable lenses is a winner The big down side is the remote which you can't initiate the commuter mode from off mode with the double click.
15 de janeiro de 2023
Good product and service
Great customer service answering my questions even before I’d bought. Have only used the lights once so far but feel really solid. Customising the light intensity is simple and will help get extra out of it for longer rides.
19 de janeiro de 2023
Everything perfect!
27 de dezembro de 2022
I use these lights on the fatbike
I use these lights on the fatbike, the mountain bike, and the gravel bike. They are quite strong and very reliable! I also appreciate all the extra parts that are provided by Gloworm Lights.
10 de janeiro de 2023
Good stuff
Love the Gloworm light system.
Great battery. The blue tooth controller is awesome. Very happy.
31 de dezembro de 2022
Garbage products, not even 2 seasons for $500
Garbage products. My XSV crapped out after less than 2 years with minimal use. The battery pack decided not to recognize the charger or light anymore. The cells are fine, one night they worked for a 2 hour ride, the next night the battery would not charge. It intermittently connects with the light but then stops working. I contacted Gloworm and they asked me to ship the battery to their North American dealer (not in my country) for possible repair at my expense. The dealer tried to help by shipping me a battery pack for the 2.0 lights, but as mine are 1.0 the battery is not compatible with the USB-C connection. In any case, I am left with a brand new battery pack I cannot use and a near-new light head that cannot be powered. I had NiteRider lights that lasted 10 years before I replaced with Gloworm. So far, I greatly regret my decision.
1 de outubro de 2022
great lights
great lights, great battery life, fast delivery. this is my second set of gloworm lights, the quality has only gone up. i hope these guys stay in business forever cause i don't want to buy any other lights!
28 de novembro de 2022
Really nothing to explain except that…
Really nothing to explain except that this light is fantastic. I’ve been a GW user since 2015 .
30 de novembro de 2022
Opinião espontânea
DREADFUL BAR MOUNT
DREADFUL BAR MOUNT. DOES NOT SECURE PROPERLY. NO DEMO OF THAT AVAILABLE. BATTERY LIFE NOT GOOD. FIDDLY POWER SWITCH.
23 de novembro de 2022
Opinião espontânea
Good customer service
The charger that came with my light and battery combo stopped working. Gloworm sent me a replacement at no charge and with no questions.
18 de novembro de 2022
Battery Replacement
Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.
17 de novembro de 2022
Great customer service
Great customer service when needed, and high quality well made lights.
11 de novembro de 2022
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