Getting worse every visit
I’ve been going to Glucare for a while, but the clinic has drifted significantly away from professionalism. Staff are still polite and helpful, but there are serious operational issues.
Every visit requires weeks of preparation — booking in advance, fasting, and cancelling all my plans to show up early in the morning, insurance approval repeatedly fails to go through. I’ve waited for hours only to give up and leave, then received a call saying “we were missing something, but the approval just came through.” And now they want to come back any other day. This has now happened more than once, and it’s an unacceptable way to treat patients who plan carefully around their appointments.
My doctor was also changed at the last minute, and I only found out via SMS — no prior notice was given.
Additionally, I felt oddly treated by the bartender; since the drinks are complimentary, it seemed like the service wasn’t being taken seriously. A paid bar setup with proper accountability might work better.
I respect the staff, but no one has the right to repeatedly waste a patient’s time due to internal process failures. The system and process management clearly need serious revision








