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GoTransfer is an online platform for booking private transfers, designed to connect travellers with professional drivers and transportation partners in a simple, reliable and transparent way. Customers can arrange their journeys in advance between airports, train stations, cruise ports, hotels, cities and other destinations. Prices are clearly displayed and confirmed at the time of booking, helping travellers plan their transportation with confidence and without unexpected costs. We work with a growing network of professional drivers and transportation companies, continuously monitoring service quality and partner performance. Our goal is to provide a punctual, comfortable and professional experience throughout every stage of the journey. GoTransfer serves both leisure and business travellers and also works with travel agencies, tour operators, hotels and other companies that require reliable private transportation solutions. Customer support is an important part of our service. Our team assists travellers before and during their journey and works closely with drivers and partners to help resolve any issues that may arise. Our mission is to make private transportation easier to book, more transparent and more dependable, combining technology, professional partners and attentive customer service to deliver a smooth travel experience from booking to destination.
Estados Unidos da América
3,3
4 opiniões
Sem histórico recente de solicitação de opiniões
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Ho dovuto modificare la mia prenotazione mezz’ora prima del pick up e go transfer mi e venuta incontro riuscendo ad accontentarmi !!! Un aiuto cosi e’ assai raro nella mia esperienza …
Extremely unhelpful and difficult to navigate when flight was delayed 12 hours before. They had the flight information to see it was cancelled and instead are charging me full price. Do not believe their support or flexibility promises. All lies.
EDIT: their reply below does not disprove this point. They still charged over ~100 extra for the final ride due to things hidden in their terms and conditions. The team disregarded my first couple emails, until I started escalating. They happily accepted extra fees for “driver inconvenience” that only impacted drivers for about 10 minutes. In Italy transportation is unreliable - and they will charge you absurd amounts if you are forced to shift rapidly,
Resposta da Go Transfer
Dear Alana,
We always take our customers’ feedback seriously, including critical reviews. For this reason, we believe it is important that the circumstances of a booking are presented fully and accurately.
The booking history shows that our team provided continuous assistance throughout the day, with approximately eight email exchanges and two separate modification requests successfully handled.
The transfer had been booked less than 24 hours before the scheduled service, and a driver had already accepted the ride at 11:26 AM on September 27.
At 1:26 PM, you requested that the pickup time be changed from 6:10 PM to 11:00 PM. The system recalculated the fare accordingly, the price difference was accepted and paid, and the assigned driver confirmed the modification at 2:06 PM, reorganizing their availability around the new pickup time.
At 2:36 PM, a second modification was requested, this time changing the pickup time, date, and departure location. The originally assigned driver was unable to accommodate these further changes and was therefore removed from the booking at 3:08 PM. The ride was immediately made available for reassignment, and only six minutes later, at 3:14 PM, a new driver accepted the updated service.
The booking history therefore confirms that both modification requests were processed and that the service was reassigned within minutes.
The applicable charges were also not introduced afterwards or applied arbitrarily. Under our Terms and Conditions, changes that result in a higher fare require payment of the corresponding difference. In addition, when a driver has already been assigned, any modification is subject to the driver’s availability and approval. If the driver cannot accept the change, the booking is made available to other drivers. This is exactly what occurred in this case.
Regarding the flight cancellation, providing a flight number gives us an operational reference for the booking, but it does not authorize GoTransfer to independently change the date, pickup time, route, or other conditions of the service. In the event of a delay or cancellation, the customer must inform us how they wish to proceed and request any necessary modification or cancellation.
We fully understand the inconvenience caused by the flight cancellation. However, we do not believe it is accurate to state that no support or flexibility was provided, as the booking and communication history clearly documents the assistance given and the changes successfully managed.
Kind regards,
GoTransfer Customer Care
Booked a driver 2 months out to help get us from Cortina to Ortisie (1.5hrs). They cancelled at 6pm the next before our 10am drive. No new driver could be found and we had to travel 4hr ++ via public transport to a place we specifically booked because we could get a driver directly there. DO NOT RECOMMEND. No accountability, no avenue of recourse and 0 attempt from GoTransfer.it at all to help us.
EDIT - was contacted 11 days after the trip (and only after posting this review) asking me to take it down as they have taken action against the driver. Not only that, they said they have now refunded my money. ELEVEN DAYS LATER. Appalling
Resposta da Go Transfer
Dear Kate,
We are very sorry for what happened and for the serious inconvenience this caused during your trip.
Unfortunately, due to an unexpected force majeure situation, the assigned driver informed us at the last minute that they were unable to carry out the service. We fully understand how disruptive this was, especially considering the location and the difficulty of arranging alternative transportation at such short notice.
We have issued a full refund of the amount paid. We have also taken action regarding the driver involved, who has been permanently removed from our platform and no longer works with GoTransfer.
We sincerely apologize that, on this occasion, our service did not meet the standards we expect to provide to our customers. We take situations like this very seriously and are working to prevent similar incidents from happening again.
Kind regards,
GoTransfer Team
We scheduled a driver to get us from Varenna, Italy to La Spezia. He was on time, helpful and pleasant. He did not speak much English, but made sure we were well taken care of. Even when some "bumps in the road" occurred with our travel plans, the company's professionalism and dedication to their customer became apparent. We enjoyed the transport.
Resposta da Go Transfer
Dear Brian,
Thank you very much for your kind review and for sharing your experience with us.
We’re very pleased to hear that your driver was punctual, helpful, and attentive throughout the journey from Varenna to La Spezia, and that you felt well taken care of even when your travel plans changed.
Your feedback means a lot to our team and motivates us to continue providing a professional, reliable, and customer-focused service.
We hope to have the pleasure of welcoming you again on your next trip to Italy.
Kind regards,
GoTransfer Team
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