Maya USA INC. - GOBEKUSA Opiniões 144

TrustScore: 4 em 5

3,9

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Classificada 5 em 5 estrelas

I ordered some epoxy from a supplier that was bad (it never cured always sticky). I reached out to them about it twice and never heard back so I decided to try the Ultra Clear epoxy and it was the... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

I order Prosaunas Thermo-Spruce 1X4 T&G STP Sauna Wall Wood and all planks was In terrible condition . I paid for premium and got something very poor quality . May be 4 or 5 grate . At least... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

We received a sheet just 3 days after placing the order. We consulted the cardiologist about using it with a pace maker who advised against it. We contacted GOBEK who began the process of return an... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

We have received our couch cover and they are good quality and we like them so far. The one dissapointing fact is the large (ugly) logo on the item, that doesn't make any sense. It says "Samantha ha... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de pisos
  2. Loja de acessórios para casas de banho
  3. Loja de materiais de construção
  4. Loja de bricolage, casa e jardim
  5. Loja de azulejos

Escrito pela empresa

Gobek is an e-commerce online store and it is part of a group companies which has been in the business for over 20 years in many industries. We would like to share our 2 decades of work discipline experience with pleasure so that you can create more comfortable decorations in your living spaces that completely reflect your individual style. We are very excited to support you at every stage from foundation to insulation, from exterior to interior decoration, in your quantity calculation and in choosing the products closest to your dream design. We believe that the harmony between people's taste and the spaces they live in are crucial to expand their comfort zone and make life more livable. In this sense; we are happy to provide the most accurate products in your choices such as color, texture, or material. We, as the "gobek.com" family, are looking forward to inspiring you and delivering building and decoration materials that you can use in many living spaces such as homes, offices, hotels, cafes at the most affordable price.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

144 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 90% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Perfect motorcycle gloves

Perfect motorcycle gloves. I read reviews that they were too stiff & rigid. Was not my experience. Rubbed some leather conditioner on it and totally comfortable.!would highly recommended
-Jeff W

24 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hi Jeff,

Thanks so much for sharing your experience! 😄 We’re glad to hear the gloves worked out perfectly and that the leather conditioner made them super comfortable.
We really appreciate your recommendation!

Classificada 1 em 5 estrelas

READ REVIEWS CAREFULLY! THEY MESSED IT UP THE FIRST TIME IN ALL OF THEM! THIS IS A FOREIGN WEBSITE! BAD REVIEWS HAVE WAY MORE LIKES FOR A REASON!

Pacakaging was upside down. Glass was shattered and was offered a piece of glass as a replacement. I’m sure that glass will also come destroyed, so I’m hoping I can just send this thing back.
Edit: it’s been about a week and a half. I’ve recieved a couple emails, each one being at 4:00 am or earlier. I now can no longer get a hold a hold of this terrible company and hope to god that I just get a refund.
Edit #2: I wish I could show you pictures on this terrible review to show you how terrible this company is. So, apparently my last 3 messages and somehow my phone calls all went to a spam folder. HUH. Weird. Very odd that your customer service stops working once I ask for a replacement. What I also found very odd is that I threatened to go to my bank and then the next day (after waiting 8 days) I was responded to. Seems this buisnesss is MONEY HUNGRY. DO. NOT. ORDER. Also, how many people do you have ordering a Willie Stargell plaque at the same time to where you needed all this extra information. I ordered the same type of thing from another company. Guess what, came three layer bubble wrapped with packing peanuts up to the brim. You folks put my package upside down in the box with 57 packing peanuts (Would love to send you a photo) and yes, I could count them. This is by far THE WORST company I’ve ever bought from. I guess I should also say that the actually quality of the plaque was absolutely worthless. Fake autograph that literally would wipe off with a dry cloth. It’s taped up on the back like the hell is that. Just an fyi, if I don’t receive this return label in the next three days I’m going to my bank. Edo Light, if that’s even a real person, clearly has no care in getting your stuff in correctly as they will just tell you that your emails and somehow the extensive calls and messages you left went to a spam folder. He then will ask you to leave a better review because they’re a small business that needs your help. Well folks the clock is ticking. You have until Wednesday and then you’re losing my money. Screw all of you. I hope you really reconsider owning a business because you’re not very good at it. So in conclusion, your company sucks. That’s my revaluation that you wanted so badly. You probably don’t even remember sending it EDO. Thanks for no help and thanks for stealing from me.
Edit#3 (after company reply): I’ve already explained that your email is not working. I’ve asked twice for you to send it and it never came. I’m done working with you as I never received it. So reply to your god*** emails please. I sent you everything you need to know multiple times. This should’ve been figured out about two weeks ago. I needed this done by the 12th and you guys have totally ruined it. So thanks but I had a demand and your fake American company decided to scam all of us.
P.S: I just received the “verification” for the shipping label that I asked for a month ago. Too bad I already went to the bank. Thanks for the money back you scammers, too bad I had to get it back myself from the bank like I said I would.

19 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hi Ethan
Thanks for sharing your feedback — we take all reviews seriously and always aim for a smooth experience.

According to our records, the return label was issued and sent to your email, and we are still waiting to receive the item so we can complete the replacement/refund process. If you did not receive the label for any reason, we are happy to resend it immediately and provide an alternative communication method.

Please confirm the best email address so our team can forward the label again right away. We want to resolve this quickly and fairly.

You can reach us at: customerservice@gobek.com

We are ready to help and complete the process as soon as the item is returned.

Classificada 5 em 5 estrelas

the mirror is beautiful !

the mirror is beautiful -- I was given day by day communications of its status and delivery -- extremely well packed. this is the place to buy from!

23 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We’re so happy to hear you love your mirror! 😄
Thank you for noticing our updates and careful packing — we always aim to make the experience smooth and enjoyable.

Classificada 5 em 5 estrelas

Customer service

Customer servicr

3 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hello Angie
Thank you! 😄 We’re glad our customer service met your expectations. We really appreciate your feedback!

Classificada 5 em 5 estrelas

Arrived quickly and was good quality

Arrived quickly and was good quality

21 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hello Kelly, Thanks for your feedback! 😄 We’re always here to provide the best customer service and really appreciate you noticing.

Classificada 5 em 5 estrelas

Great service and product!

20 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Thank you so much! 😄 We’re thrilled to hear you’re happy with both the service and the product.
Can’t wait to serve you again soon!

Classificada 5 em 5 estrelas

I love the hat

I love the hat! Well made, great material!
Quick delivery.

13 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We’re so glad you love your hat! 😄
Thanks for noticing the quality and speedy delivery — we really appreciate your feedback!

Classificada 5 em 5 estrelas

Definitely worth buying from

So far so good they were quick with the shipping good quality and cool little freebies that I wasn't expecting so I would say five stars in my opinion. Thank you guys

14 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hello Damon,
Thanks so much for the great feedback! 😄 We’re thrilled you enjoyed the fast shipping, quality, and little surprises — we love adding those extras!
We really appreciate your five-star support!

Classificada 1 em 5 estrelas

Item stated 2-3 week production time

Item stated 2-3 week production time. Actually took over 3 months to receive. Company sent the incorrect stone and is claiming it’s a natural stone variation which is obviously not true. They offer two colors on their website and they sent me the wrong one. After so much back and forth just trying to get this item im 2500$ and three months in with still not what I ordered. Would not work with this company at all, let alone order this item. Ordered from another company and will be getting a lawyer involved if I’m not issued a refund soon.

14 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We understand how frustrating delays and order discrepancies can be, especially when expectations are not met within the stated timeframe. Your concerns regarding production time and the product received have been noted.

Our team is currently reviewing the details of your order to ensure that the matter is handled appropriately and in line with our policies. We aim to reach a clear resolution and will follow up directly to address the situation.

Thank you for bringing this to our attention and allowing us the opportunity to review the matter further.

Kind regards,

Classificada 1 em 5 estrelas

Dresser Falling Apart

Bought a dresser for my daughters room less than a year ago and the drawers are already falling apart. Cheap material. Quality is less than the cost. Avoid at all costs.

12 de novembro de 2024
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We understand concerns regarding product durability, especially when the item is intended for long-term use. Your feedback regarding the dresser and its condition over time has been noted.

Our team reviews all quality-related concerns carefully to ensure they are addressed appropriately. We will follow up to better understand the issue and determine the next steps in line with our policies.

Thank you for bringing this matter to our attention.

Kind regards,

Classificada 1 em 5 estrelas

Wasn’t satisfied with my purchase and…

Wasn’t satisfied with my purchase and was told I could not return it since it was customized. Only thing customized is the $5 name plate. Filed a dispute with my bank.

10 de outubro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Hello Jesse Brunet,

We’re sorry to hear you weren’t fully satisfied with your purchase.

This order was custom-made according to your specifications, which includes the personalized nameplate and frame design details. As clearly stated on our website and product page, customized items are excluded from returns, since they are produced specifically for each customer and cannot be resold.

We understand your concern, but this policy was communicated prior to checkout and applies uniformly to all customized orders.

We’re glad to hear you liked the quality of the frame, and we truly appreciate your understanding.

— GobekUSA Team

Classificada 1 em 5 estrelas

I wish there was a zero star option

I wish there was a zero star option. The asked for full payment up front and confirmed the mantle we had ordered was in production and then forgot about the order even though I asked for regular updates; they would say that production had started even though it had not. After six months of waiting they just told us they could not make it for the price they had initially quoted and only offered a refund as compensation. We are still waiting for that refund a month after the fact. Please do yourself a service, do not deal with these scammers if you can avoid it.

15 de outubro de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Great Purchase!

Delightful product and speedy delivery.

29 de setembro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Thank you so much for your kind words! We’re thrilled to hear that you loved your purchase and that it arrived quickly. 🌟 Your satisfaction means a lot to us — we hope you enjoy your item for a long time to come!

Classificada 1 em 5 estrelas

They lie about shipping times

They lie about shipping times. Went from 10 days to 60 days. Claim to be in Tennessee but everyone you deal with doesn't speak English and it takes them days to respond (6 days in my case). This is a fake USA Store that's just a Shopify front for a Chinese distributor.

1 de outubro de 2025
Opinião espontânea
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We sincerely appreciate your feedback and completely understand your frustration regarding the delay. Unfortunately, one of our previous vendors experienced unexpected shipping issues, which affected a few of our orders — including yours.

Please rest assured that we have already discontinued working with that vendor and taken steps to ensure this does not happen again. Our products ship directly from our verified U.S. partners for faster and more reliable delivery.

We truly value your patience and understanding. Thank you for giving us the chance to improve 🙏

Classificada 5 em 5 estrelas

Fast shipping!

Fast shipping!
Product as described.

26 de setembro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We’re so glad to hear your order arrived quickly and matched your expectations! 🚚✨ Thank you for taking the time to share your experience — we truly appreciate your trust and support.

Warm wishes,

Classificada 5 em 5 estrelas

Great need 10 characters

Great need 10 characters

24 de setembro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

Thank you for your feedback! 😊 We’re happy to know you had a great experience. Your support keeps us motivated to deliver the best every time!

Classificada 5 em 5 estrelas

Chairs are awesome quality…

Chairs are awesome quality and are Identical to the seats in the UCF arena.

11 de setembro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

That’s fantastic to hear! 🙌 We’re so glad you’re enjoying the chairs and noticed the same quality as the UCF arena seats — we take real pride in that craftsmanship. Thanks for sharing your experience and for choosing GOBEKUSA!

Classificada 5 em 5 estrelas

Straightforward & Simple

Website was straightforward, prices were better than the alternatives, communication was thorough enough I didn’t wonder what the status was.

11 de setembro de 2025
logótipo da Maya USA INC. - GOBEKUSA

Resposta da Maya USA INC. - GOBEKUSA

We really appreciate your thoughtful review! 💬 It’s great to hear that you found our website easy to use and our communication clear — that’s exactly the experience we aim for. Thank you for choosing us and for sharing your positive feedback!

Warm regards,
The GOBEKUSA Team

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