GoBolt - YVR Opiniões 171

Was waiting for an order to be delivered from Lululemon. I live in a gated community and they tried to deliver at 5am in the morning, of course the gates were shut. I then got a notification from them saying my order was cancelled. I could not follow up with them via chat as there was no response. I got another notification 3 days later saying “order cancelled” no attempt to communicate with me in any way. No second attempt to deliver, or options. Astoundingly poor. Have loads of stuff delivered before and this has never happened before. Will try again and hope it’s not this company delivering.

My package has been rescheduled twice already with no reason. It is received in a "local" facility, leaves the warehouse, is then received in my city. Then they change the date to the next day and the tracking says local, warehouse, city all over again. I don't understand!

They got it to me on time at the busiest time of the year !

Constant delays - constantly changing the delivery date and time on a whim and never providing a solution. Getting support also feels impossible. They have no pick up options so you’re constantly just waiting for the delivery to arrive - before they delay it again.

Worst delivery company. Was supposed to deliver my package on December 19th and all of a sudden it shows customer refused delivery attempt even though the driver never attempted delivery. Customer service told me it would be delivered next day and now it's showing Saturday delivery and our business is closed on Saturday. Customer service is useless and they won't provide a phone number... I wonder why.

While delivery wasn’t totally smooth, considering there’s a postal strike and it’s Xmas, it’s remarkable they did as well as they did. The driver was very nice and waited patiently for me to get downstairs to receive the package (they are under so much pressure at this time). I only took the one star off because of a glitch in communication on day item was expected. But received the package asap next business day, so really very good.

On-time delivery but only to the front door (just inside, no further and not up any stairs). Shortly after the drop off, the delivery team discovered they brought in a wrong box, but by then no one was at home anymore. The other customer didn't want to wait (understandably) for their item which was locked inside our place. The drivers wouldn't accept the option of making the switch the next day and returned to our place knowing no one was there; neighbors were asked for assistance, access was eventually granted reluctantly for the swap (key code disclosed) and the delivery crew drove away without locking the door!

Great service. I was updated with regard to where my parcel was. More impressively, the delivery driver set my parcel to the side of my front door where it wouldn’t be seen from the street. Thank you!

This is by far the worst and most untrustworthy delivery service I've ever encountered. They consistently fail to complete deliveries or simply lose packages. At this point, I suspect the drivers may even be stealing items, as this issue happens far too often. What's worse is that Gobolt is quick to dismiss any missing packages without providing any evidence of delivery—not even a photo proof. The fact that Lululemon uses such a questionable service speaks volumes. I'm beyond frustrated with these unreliable, fly-by-night delivery companies that keep popping up.

Thank to Vishal K. for contacting me since my address was obscure. Great service and a super fast delivery! 👍

Delivered within the expected time frame, right our doorstep. Driver also shut our front gate behind them which does not always happen with other delivery services! Excellent online tracking so we can see how close the delivery vehicle is to our house.

The courier was very respectful!

We have a unique property, and your courier obviously used the utmost professionalism. Much appreciated.

Good communication re delivery time.
Pleasant delivery driver.
Good service.

I use my office address for receive shipping.
But the delivery guy arrive at Saturday 9pm with nobody at office. They just drop my package at my office building’s front door.
Then of course I lost my package.
There was also no phone call.

I don't think I have ever had such a terrible delivery experience. I have several packages being delivered from one order. Almost half have been delivered. The other five? The delivery date keeps changing. I emailed them and they told me it will be delivered the next day. It was not and the date changed again, despite the packages being at my "local facility" for five days. The packages that were delivered were left in the mailroom of the apartment building. I would have been fine with this if the company name wasn't all over the packaging. I was also walking my dog and saw they had dropped a package off outside of someone's apartment building. Literally on a busy street. How is that okay?

GoBolt dropped my Lululemon package off at the wrong location. I noticed it was incorrect right away when I saw the photo they sent after I reached out for help. The driver needs to be more careful with the address. If there’s any doubt, they should just call the recipient to confirm. It’s incredibly frustrating when it’s marked as delivered but the package can’t be found anywhere.

Quick efficient delivery !

Awful and unprofessional customer service. Had no relevant information and was making up policies on the spot. Package delayed because “driver got confused in the dark” absolute shit service.

The system said that my package was delivered but it was not (security cameras show no one at "time of delivery"). I walked around my complex and there's no sign of the delivered package. The only option is an automated chat and no one follows up after you’ve been told you will receive an email regarding your package.