your customer support kept informed the…
your customer support kept informed the item arrival!!!!
3 de março de 2026
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Informações sobre a empresa
- Loja de bicicletas
- Grossista de bicicletas
- Loja de acessórios para bicicletas
- Loja de artigos para desportos ao ar livre
- Loja de artigos desportivos
Escrito pela empresa
Gocio focuses on providing cost-effective electric bikes to make green transportation accessible. Their range includes various models like foldable electric bikes, fat tire electric bikes, and electric mountain bikes.
Informações de contacto
44 Station Road, 08512, Cranbury, Estados Unidos da América
- support@gocioebike.com
- gocioebike.com
3,4
Aceitável
7 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I tried for more than a full week to…
I tried for more than a full week to get an answer to fix the peddle assist over running the peddles the bike accelerates to 13 miles an hour after peddling 2-3 times. This is very dangerous for I experienced riders. No fix from Gocio. Says this is how the bike was designed. I own 2 Lectric e bikes with 800 miles on them. They don’t operate this way. Very disappointed with the tech support. Nice bike if it operated properly
Bruce
I received the answer regarding to my ebike problem. Some e-bikes use a cadence sensor for peddling while others use a torque sensor as my Lectric bikes do. Know witch sensor the bike has before to purchase it. Cadence sensor don’t work well for aged people. Torque sensors do. Gocio is now looking to try and change the sensor design. Thank you
Bruce
12 de fevereiro de 2026
Resposta da Gocio Electric Bike
Dear Customer: Hello! Thank you for your review! We have received your feedback! Regarding the issue of rapid acceleration, this is because our latest e-bike uses a current controller. When the user pedals, the current is increased, accelerating the speed and resulting in relatively rapid acceleration, eventually reaching the speed limits of levels 1 and 2. Faster acceleration is more suitable for aggressive, adventurous riders, but less user-friendly for the elderly, children, or riders who commute at low speeds. Our development team is currently working on this issue, and we will be testing it on different models using a more stable controller system. We anticipate that soon, models geared towards urban commuting will use a smoother controller system, while models geared towards off-road adventure will continue to use our current controller solution! Thank you for your suggestion, and happy riding! Thank you!
Resposta da Gocio Electric Bike
Dear Customer: Hello! Thank you for your review! We apologize for the unpleasant shopping experience! If the item you received does not match the description, please contact our after-sales support email: support@gocioebike.com as soon as possible, providing photos of the packaging and the actual item to our after-sales customer service. Our customer service will check the warehouse based on the item information you provide to see if there was an error in the outbound process. Please be patient. After the check is completed, we will resend the correct item to you and provide you with a $20 e-gift card to compensate for your loss! Thank you for your cooperation!
I love my Bike I called her Electra and…
I love my Bike I called her Electra and every time I’ve needed help the company has been right there to help me I suggested to everyone!!
2 de janeiro de 2026
Resposta da Gocio Electric Bike
Dear Customer: Hello! Thank you for your review! We're glad we could help you! We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bikes, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun! 🥰
Accuracy and the fact that there was…
Accuracy and the fact that there was that particular style of charger available. I searched a lot of places.
16 de dezembro de 2025
Resposta da Gocio Electric Bike
Dear Customer: Hello! Thank you for your review! We're glad we could help you! We are committed to continuing to provide you with help and support. If you encounter any problems related to electric bikes, please feel free to contact our after-sales team. Have a pleasant ride! Enjoy more riding fun! 🥰
Customer service isn't helpful
I dislike the none responses to some of my inquiries, I waited and got a few but item arrived incorrectly and never got a response back on other product request for ordering. The shipping was long also could have been faster for the pricing. Need to improve on customer support majorly
2 de dezembro de 2025
Resposta da Gocio Electric Bike
Dear Customer: Hello. After reviewing your after-sales records, we found that you purchased the correct electric bike display meter, and we also found no errors in order delivery. We are currently contacting our warehouse team to check if there was any incorrect packaging. If there is no warehouse shipping error, you may need to manually adjust the display meter. We have urged our after-sales customer service and technical engineers to resolve the issue for you as soon as possible. In addition, if you need to purchase front bike fork items, this item is now available and you can buy it directly in the store! Thank you!
It was what I expected
It was what I expected. The battery could be larger and I would prefer a more upright handlebar.
9 de novembro de 2025
Resposta da Gocio Electric Bike
Dear customer: Hello. Thank you for your feedback and suggestions. Our product development team is currently actively optimizing our battery configuration and anticipates offering larger capacity batteries at the same price point in the future. We hope to improve your cycling experience in the future! Regarding handlebars, currently, different bicycle models have different handlebars. Our current handlebar selection is designed to better suit rider habits, and we may not have plans to optimize it at the moment. However, we will consider offering additional handlebar types of the same size as optional extras so customers can purchase items they prefer. Thank you for your suggestion! Happy riding!
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