Goldcar Rental 

NEVER EVER USE GOLDCAR
We will not recommend Goldcar to others because we had great difficulties at the desk in Fiumicino Airport. The reservation was OK and paid in advance, but the problem was that we didn't need your insurance, because we are covered - i.e. the extra excess car hire.

The salesmann was agressive in his attempt to force to sell us the insurance. He took payment for the car hire and the extra driver, but forgot to take the deposit. He claimed that our MasterCard was out of order and he refused to take another MasterCard, so he told us that only if we took insurance he could make the payment work - that´s blackmail. We lost confidence in Goldcar and therefore we left without the car.

We will never rent a car from Goldcar again.
When we booked we payed for full coverage for any incident - but when we picked up the car we had to pay 107 euros extra - otherwise there would be a limit for the coverage.
When we delivered the car, we filled the tank, drove 20 km to the airport and when we got back we got an extra invoice of 62 euros. And of course it's impossible to call or mail to complain.
Contract 12384148/customer 10936122

The price igrow when you have book, the service is not in service, the attitude is bad and the long slowly waiting time... (Palermo, Italy)

I can’t recommend this company....(waiting time min 2 hours)

AVOID AT ALL COSTS. Pretty much what everyone else says... I purchased insurance through AXA and upon arrival was told that the insurance, bought through one of Europes' largest insurance companies, was insufficient and I must either buy additional insurance from Goldcar or they would debit my card for 1220 Euros and this would be refunded 28 days after I returned the car.... Hardly a choice! The car was filthy and old and made a strange whistling noise when I went above 50kmph. Doubt the car was worth much more than 1220 Euros! I travel to Italy regularly for work and have never experienced such bad service. It felt like an absolute scam. Whether this is in the small print, or not, is irrelevant. It is an appalling way to do business.

DO NOT book with them. They are cheats and scam artists. As all the other reviews on this site show we were victim to this practice too. We collected our car and were charged extra as they could not take the deposit from the card we booked and paid with on line. On returning the vehicle they charged us for a 'forced driver side lock'. When we collected the vehicle the engineer drove it to us and left the driver side door open. The electronic key fob worked for our entire trip and so we did not need to manually open the door. I wonder how many times they have charged other customers for this same forced lock.
Avoid them at all costs.

Per un viaggio con la famiglia a Roma, noleggio un'auto da Goldcar tramite il servizio proposto da Ryanair e credo di aver fatto un affare risparmiando addirittura anche sul prezzo praticato da GOLDCAR. Nulla di più falso perché a conti fatti dopo il noleggio tutta l'operazione mi é costata 50€ in più. Ecco perché: ho acquistato da ryanair un'assicurazione per il rimborso di eventuali franchigie addebitate per un massimale di 3000€ complessivi, ma al ritiro dell'auto mi hanno fatto notare che la copertura era insufficiente poiché prevede dei massimali per tipologia di evento limitati, nel caso di danno alla carrozzeria il rimborso massimo ottenibile era di 1500€ mentre GOLDCAR nel mio caso poteva addebitati fino a 2400€.
Così per non avere pensieri ho acquistato la copertura completa da Goldcar al momento del ritiro a un costo di circa 130€.
L'auto che mi ê stata consegnata non era quella del segmento da me pagata ma una più piccola.
Altro costo nascosto all'acquisto indicando genericamente la possibilità di un addebito al ritiro élite il costo logistico della flex full pari a 30€ che viene addebitato anche sensi riconsegna l'auto col pieno.
Per GOLDCAR sarebbe auspicabile che al momento della prenotazione rendessero visibili tutti o costi del noleggio compresa la flexfuel ed evita spero di promettere rimborsi che non possono fare. In realtà mi hanno riaccreditato 30 € quando ho consegnato l'auto col pieno ma dopo 10 giorni me li hanno riaddebbitati. Una esperienza pessima che la prossima volta mi fará scegliere compagnie più affidabili.

I rent a car in Bologne airport but to do so it was a nightmare. First they complain with my credit card. I have a Visa Platinum with a Visa Eletron sign on the back of the card (as many cards has it), but for them my card was a debit card and they could not accept even though I said it was a credit card. So they force me to add another conductor with a MasterCard to receive more money paying extras fees. But so far the biggest problem was the staff that was completely rude and treat us disrespectfully. It was like we are doing a favor in rent a car with them. We had a non refundable reservation, so the staff told us to looking for another company if we are unsatisfied instead try to solve our problem. Last but not the least, pay attention in the fees about the fuel and fines, they all are extremely abusive. After 2 months I'm been ripped of paying 55 euros in "internal fees" about a supposed fine. Don't ever rent a car with them.

AGENZIA DI NOLEGGIO DA EVITARE, TI RAGGIRANO CON LE PAROLE IN MODO DA FARTI PAGARE UNA DOPPIA ASSICURAZIONE E SPILLARTI SOLDI INUTILMENTE. IO POTEVO TRANQUILLAMENTE PRENDERE LA MIA AUTO A NOLEGGIO GIA' PAGATA E ASSICURATA. MENTRE GLI ADDETTI AL DESK GOLDCAR D CIAMPINO HANNO FATTO DI TUTTO PER FARMI CAPIRE CHE PER PRENDERE L'AUTO DOVEVO PAGARE UN'ALTRA SOMMA, CHE INFORMANDOMI NON ERA ASSOLUTAMENTE NECESSARIA. EVITATELI. GRAZIE

Platugler, ca 4mdr efter vores ferie hæver de penge fra vores kort selvom de godkendte bilen ved aflevering

Pessimi. Non mi hanno dato la macchina all'aereoporto di Orio al Serio alle ore 22:30 perchè nonostante avessi una Carta di debito Oro Estera non va bene per il noleggio. Non c'è stato verso.Che si vergognino. Lasciato a piedi di notte a Orio.

Ci hanno obbligato a sottoscrivre un'assicurazione aggiuntiva in quanto la carta di credito a detta loro non era valida per il noleggio. L'assicurazione è costata più del noleggio dell'autovettura. Hanno inoltre addebitato 135 euro al ritiro per il pieno. Dire che siano scorretti e fargli un complimento. Uno scandalo e nessuna trasparenza. Dovrebbero chiudere.

Desværre genkender vi fuldstændig flere af nedenstående anmeldelser. Vi havde bestilt og betalt bilen gennem Rentalcars og gennem dem betalt både bilens leje og forsikring med fuld dækning, da vi har erfaring for at der altid er diskussion om selvrisikoen ved skranken. Vi skulle medbringe et kredit eller debitkort med dækning for 1100 euro, som de skulle kunne reservere eller hæve som sikkerhed for selvrisikoen. Vi havde et debit kort med, hvor dækningen var kr. 30.000,- Vi fik en kontrakt udleveret på spansk, som vi desværre underskrev. Efterfølgende har vi erfaret, at ekspedienten havde skrevet endnu en forsikring på med fuld dækning samt et mindre depositum, som vi dog har fået tilbage. Men forsikring med fuld dækning har vi altså betalt to gange. Der er ingen dokumentation for at det vitterlig er en forsikring, vi har betalt til - kun et beløb på kontrakten. Vi har skrevet til Goldcar for at få rettet fejlen, men uden at vi modtaget nogen form for svar. Den attraktive pris på DKK 1211 inkl fuld dækning blev til en alt for dyr leje DKK 1990 for leje af bilen.

DO NOT GO ANYWHERE NEAR THIS COMPANY
When we finally got to the desk due to what appeared to be insufficient staff we were given form to complete, then assistant disappeared for 15 minutes.
When he came back he asked where we were staying and proceeded to produce his phone and show us various photos of the area I believe just to distract you, he then went through the options for excess insurance at which stage we produced our excess policy taken out before we travelled and told him any other cover was not required.
He then said he would need to swipe my credit card twice to cover payment in case of any damage and for fuel charge if we returned car with less than a full tank.
After being in the office for an hour we were finally given the keys at which point we were told that the fuel gauge was faulty.
When we got to the car the fuel gauge was showing around 85% full, when we had too refuel the gauge showed 100% both times.
I have just received my credit card bill which shows a payment of around £200 for excess insurance that we said we did not require.
Also there was nothing wrong with the fuel gauge.
Basically Goldcar are just a rip off.

In good faith, we rent at the company Rhodium, which is named Auto Escape, which is called CarRentals.com, a Ford Fiesta from home, since we have one, and there is room for us. When we arrive, and after over an hour's waiting at the office, it is finally our turn to be served. The expedient is now trying to sell an additional insurance beyond all that we have bought, with all sorts of horror scenarios and economic threats. When they failed, they booked as little as Kr10,000 on my mastercard. Finally, we get papers and keys and go to the car delivery. After we have walked around for 20 min. and asked for an employee, there will finally be a man. He then points to a small Fiat 500, (they have no other) that he claims is the same size as the one we rented ?? Since we are four adults with two suitcases, we can not be in the car at all. He calls the office, asking us to come back. After waiting again 20 min. and the parliaments back and forth, we have to upgrade to the one we have once rented, namely to pay KR 622.00 extra. After another waiting time of 25 minutes. Finally, you come with a Ford Fiesta. It's both the first and last time we use that company.
Leif Christensen

very bad as we had to pay for a scratch on the lock, which was actually already there at the beginning. we even had photo's to prove it!

autonoleggio pessimo macchina con pasticche usurate, piena di cocci che non erano stati indicati inizialmente e personale che prova in tutti i modi di affibbiarti una assicurazione addizionale . informazioni su pieno completamente falsate ed al check out mi è stata notificata un danno preesistente piu volte e con insistenza indicato appena presa. Se non la riporti piena ti chiedono un prezzo della benzina maggiorata di almeno il 40% e , chiedendo informazioni su dove verrà effettuato il pieno , ti rispondono in malo modo. Evitate come la peste questo autonoleggio

Har desværre også haft samme oplevelse som andre beskriver. Visa Dankort acceptere de ikke, selvom både de og Ryanair tager imod det ved booking/betaling. Men udleveret en bil får du ikke, og de beholder dine penge. De andre selskaber i Bergamo lufthavn var der ingen problem med, de jeg adspurgte tog gerne mod Visa/Dankort. Goldcar er NO GO !!!

DISHONEST and A RIPOFF!!

What I thought was £78.00 turned out to be £250!!!

Forced into taking out an additional insurance at 27 EUR a day otherwise I was threatened with an on the spot fine if 350EUR if I were to scratch the car and a deposit of 1200EUR to be returned 15 days after the return of the car.

Also required to put down a 106 EUR deposit for fuel when the tank was only 30 litres.

How can this be legal?! I went with gold car as thought it was the cheapest, absolute rip off!! DO NOT USE THIS COMPANY!! I will be seeking legal advice.

Vi føler os meget snydt !!! Vi ville med garanti have vundet en retssag på den behandling vi fik af Goldcar, men hvem orker det for 1500 kr.
Vi havde i sommer booket en bil hos Goldcar fra lufthavnen Ciampino udenfor Rom. Vi skulle hente bilen inden midnat, men da vores fly var forsinket fra Billund, ringede vi til dem. Vi ville ankomme over midnat, og vi aftalte, at vi skulle ringe til dem, inden vi lettede, så ville de kunne vente på os. Det gjorde vi, men da vi nåede frem (kl 00.1) var der lukket. Vi måtte finde et hotel og overnatte på, og mødte så op næste morgen ved åbningstiden kl 8. Her fik vi at vide, at vores bestilling var cancelled, fordi vi var inde i et nyt døgn. Vi havde booket bilen for 5 dage, så vi regnede da med at have den de sidste 4 dage. Men nej, vi måtte leje en ny og betalte igen 1500 kr. Da vi kom hjem skrev og ringede vi til dem, men kunne ikke komme i kontakt med dem. Den e-mailadrese, vi havde, blev ikke brugt længere, og i telefonen var de bare uforskammede og afvisende.
Vores forsikring kunne ikke gøre noget, fordi forsinkelsen kun var på 2 timer, så det var en dyr bil og en meget provokerende og frustrerende oplevelse!!!
Hold jer langt fra Goldcar !!!

Vi ankom til Catania og skulle have en bil klar til os. Min mands kørekort manglende et lillebitte hjørne på plastickørekortet, som af denne grund blev afvist. Ikke noget at gøre - og ingen refusion, selv om lejen var betalt hjemmefra!! Damen (damerne) ved skranken var sure og arrogante og på ingen måde hjælpsomme ift, hvad vi så skulle stille op. Vi ringede til Holiday Autos, som vi havde bestilt gennnem - damen der forsøgte at tale med den italienske Goldcardame. Hvis skulle leje en ny bil, skulle vi booke igen og derfor tjekkede damen mit Visa- og Mastercard, som hun bippede gennem et elller andet apparat og klaskede tilbage på disken med ordene "NOT valid - debet cards!". Hvilket ingen af dem jo er (Visa Dankortet er godt nok ikke et kreditkort, men det er heller ikke et debitkort) Vi fik at vide, at vores forsikring ville blive refunderet, men resten af pengene nok ville være tabt...Vi gik over til Avis, hvor vi fik en fremragende service ( og noget højere pris) - med min mands førerbevis og samme slags Mastercard som mit!