Purchased a used Swift Elegance from Alex at the Malvern show. Excellent service from start to finish, a pleasure to deal with. Well recommend golden Castle.
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Leia as opiniões dos outros
From Gary in sales to Nick and his team in servicing - absolutely 5 star service. Nothings too much trouble, genuine people who want to make sure you’re fully satisfied with the van and enjoy the cara... Ver mais
We recently bought a new caravan from Golden Castle as our own dealer has stopped selling new caravans. The whole experience was seamless from start to finish. Gary took us through the most comprehens... Ver mais
Golden Castle staff have come up trumps again. After 40 years of caravanning we finally decided to purchase our ninth caravan and the GC staff, Alex and Chris were both extremely helpful and obligi... Ver mais
4,8
Excelente
63 opiniões
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Fantastic Service
Fantastic service from viewing to picking up our purchase last week. All the personnel made us feel that we were valued customers and none of our requests were “too much trouble”. Cannot praise them high enough - thanks to all at Golden Castle!
4 de fevereiro de 2025
Opinião espontânea
Too busy and inaccurate website
My husband and I went to Castle Caravans because we had noticed a caravan for sale on their website that afternoon, around the 6pm mark. We live around 50 miles away so set off next morning ready for around opening time. When we got there we were told there was no one available and the caravan had been sold the day before. The weather was awful and cold and the showroom was absolutely freezing. We were told everyone was tied up but a sales person did not pop out and apologise, ask us to help ourselves to coffee and they would be with us as quickly as possible which would have been the appropriate thing to do. The guy who sold spares showed us a couple of vans but his product knowledge was limited (although he really tried). We left very disappointed. Always been welcomed at caravan showrooms, this was the worst.
26 de janeiro de 2025
Opinião espontânea
Resposta da Golden Castle Caravans and Motorhomes
We are genuinely sorry to hear about your recent experience at Golden Castle. We remember your visit and regret that we didn’t meet your expectations.
We understand how disappointing it must have been to travel so far, only to find that the caravan had been sold the night before. We were really busy that morning, but that’s no excuse. This situation has definitely highlighted areas where we need to improve.
We take pride in our customer service, so we are very disappointed to read this. Your feedback is invaluable to us, and we are committed to making the necessary changes to ensure better service in the future.
We hope you have found the right caravan and sincerely apologise for any inconvenience. We know we can not change the past, but If there’s anything we can do to make it right, please don’t hesitate to let us know.
Warm regards,
Sara da Silva
P.S. I’m really sorry it took us a few days to reply to your review, but it was only brought to my attention yesterday.
Puts the customer first
I have been a customer of golden castle for the past 25 years, these people believe in treating customers with respect and delivering a great service and customer experience. Whether it be the shop, the sales people or the service department they are always helpful.
18 de julho de 2024
Opinião espontânea
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