From my experience, what bothers me isn't that things break, everything breaks sometimes. It is that there is no status screen anywhere. When the website went down on 6 May there was nothing on the we... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
My passport scan did not work in the upload preview. Then the error just stated try again. Say what file is needed before blocking the payout. The entire process was more confusing than it had any rea... Ver mais
Liam from live chat after a reload got back my vanished free spins while dinner sat waiting after a reload I was still on the profile screen in the chat while mobile. My dinner went before bed cold, b... Ver mais
the offer said no wagering on the winnings from free spins. the terms said the winnings from free spins are subject to 35x. those two sentences were on the same page, one under the other, on the s... Ver mais
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No clear licence visible again.
kept a note through the spring so this…
kept a note through the spring so this would be measured rather than just cross
eleven cashouts
seven inside the quoted window, four well outside, the worst at fourteen days against a stated three to five
two bonus disputes, both decided against me without a clause being named. one deposit cap that disappeared on its own
against that, not a single balance error and not one game that misbehaved
the product is fine
the operation around it is what makes this hard work
From my experience
From my experience, what bothers me isn't that things break, everything breaks sometimes. It is that there is no status screen anywhere. When the website went down on 6 May there was nothing on the website, nothing on their social accounts and nothing in the app. I sat there assuming my account had been closed for about twenty minutes before it was returned on its own with no message about what had happened.
Compared with where I used to play
Compared with where I used to play, the spending controls here look complete on the settings screen and are not in practice
There is a deposit limit, a loss limit, a session reminder and a time out, which reads well enough. But the deposit limit is per payment method, the loss limit ignores bonus funds, the reminder defaults to off and the time out does not stop marketing. Every one of them has a hole in it
Support skipped my screenshot.
the offer said no wagering on the…
the offer said no wagering on the winnings from free spins.
the terms said the winnings from free spins are subject to 35x.
those two sentences were on the same page, one under the other, on the same afternoon.
i screenshotted it and sent it in.
the reply told me the terms take precedence, which i understand, but then why print the other sentence at all!
Their live chat "agent" answered in…
Their live chat "agent" answered in under a second every time, same cheerful tone, same three suggestions. Pretty sure I spent twenty minutes arguing with a bot dressed up as a Kim.
My passport scan did not work in the…
My passport scan did not work in the upload preview. Then the error just stated try again. Say what file is needed before blocking the payout. The entire process was more confusing than it had any reason to be. The entire process was more confusing than it had any reason to be.
money issue again
Emma got back to me by email and…
Emma got back to me by email and clarified why Sugar Rush contributed less toward wagering. fair enough
Maybe I checked too often
Maybe I checked too often, but the 44 payout sat on review every time. Adam in message centre gave a different answer from yesterday's agent.
That is where the irritation started for me.
the deposit limit page on the app has a…
the deposit limit page on the app has a save button below the keyboard that you cannot scroll to, so the only way to set a cap from a phone is to rotate the screen, which then reloads the page empty
the request was cancelled without…
the request was cancelled without warning; honestly, I expected the basics to work.
Liam from live chat after a reload got…
Liam from live chat after a reload got back my vanished free spins while dinner sat waiting after a reload I was still on the profile screen in the chat while mobile. My dinner went before bed cold, but it got sorted.
Bonus locked
Bonus locked. Winnings locked.
Cash locked too, brilliant
i checked after work and the document…
i checked after work and the document list changed after I uploaded my address screenshot. No warning, no clear status, just another page to refresh.
My bank transfer withdrawal option…
My bank transfer withdrawal option disappeared after verification.
site is quick
site is quick, the app is not, and it drops me mid slot
A Experiência Trustpilot
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