@GoMoIreland Opiniões 1306

Had my phone stolen then had issues with the new SIM. I have been with GoMo for a while and never had any reason to contact customer care before. I must say they were completely unhelpful, especially given the circumstances, border line rude and two different agents cut me off while I was typing a reply! Just awful to deal with, am now switching my provider and I don't care if it costs more.

China identity, thieves, scammers fraud don’t trust this app

As these low cost mobile providers go, GOMO are excellent. Cannot fault.

Worst customer service I’ve ever had they just cut you off in chat, mid sentence and didn’t care at all. Extremely rude and unprofessional

US RCS Mesage

Rebecca was hugely helpful and patient. I wanted to know if my RCS message had been sent to a US Number. We figured out that RCS is free as the other person may have an android phone. I turned off RCS to make sure that I was able to send the message, and was able to see from this that I had been charged so I know that the message has definately been sent.

Spoke with Paddy got my issue resolved right away

Contacted GoMo as they had charged me for mms I had received. The agent replied saying I had sent the texts even though I attached an image proving that they were sent to me. Received no further correspondence.

Great price and the service is perfect. Roams well too.

I haven’t started using it yet because I’m still with my old company, and my current plan hasn’t expired. I want to swap my number once it does. However, they sent me a new SIM card with a new number and have already started charging me. I contacted customer service, but they just sent me a generic link with all the items.

Received my first bill for 29.98 and there are two numbers on the bill. I transferred my existing three number and have only one line. Andrew( I’ve a feeling it is just a general name they use) was awful. Tried to convince me both numbers were mine and didn’t want to hear that I only one.
I have also just ordered a sim for my daughter which I am going to cancel and just wish that I opened the bill before doing so.

Just run out of normal service rates. Live chat with Rebecca - explained everything very clearly and extended my rates for the month ti allow me get some important calls made. Really efficient.

Ordered GoMo and after 9 days they hadn't managed to get a SIM card to me, apparently this is my fault as even though they send it recorded delivery "how are we supposed to know". The CS agent was rude and then just cut off the chat, I escalated to the customer service manager and was just asked if I wanted to cancel. No saving is worth awful customer service, replacement SIM card in the bin.

Charges on My Account

Dear Gomo Customer Support,

I am writing to formally request the immediate cancellation of unauthorized charges being deducted from my account. I was a prepay customer with a plan of €14.99, but I have noticed that I am now being charged €29.90, even though I have not used your services for a long time.

Additionally, my account has already been deleted by your system, yet I continue to receive Direct Debit requests. I have previously contacted your support team asking to cancel these charges, but instead of resolving the issue, I am being asked to pay for a service I have not used.

This is completely unacceptable, and if this issue is not resolved immediately, I will be forced to take further action. I will report this situation on Trustpilot to warn other potential customers, and if necessary, I will file a formal complaint and take legal action against your company.

I expect an immediate resolution and a confirmation that all charges have been canceled, along with a refund for any unauthorized payments taken from my account.

Please respond as soon as possible.

Best regards,
Denes Jorge

After doing with web chat with several agents and not resolving our problem .We finally got to chat with Agent Rebecca who was so helpful and polite and quickly solved the problem.

My problem was solved very fast thanks to gomo agent.

I’ve been a customer of Gomo since they first introduced the unlimited SIM cards for €9.99. Always found the service excellent when I chatted to agents on line as I did today. Very helpful and polite to deal with.

False advertising of services, terrible website, promises the sun moon and stars but hasn't delivered. Currently I am unable to pay my bill online and as such cannot make a phone call or use internet outside of home WIFI. No alternative ways given on the website such as a BIC or IBAN to pay my bill.
I wouldnt even give it one star, abismal service.

Spoke to Rebecca. Issue resolved straight away!

Sim arrived quickly but I wasn't due to move until my current contract was up. Got billed for it anyway. When I contacted Customer Care, Andrew made me feel like I was the biggest idiot in the world because I didn't go through the Ts & Cs with a fine tooth comb to see that the date I want my number to move isn't the same date I start with GoMo.

Cancelled then within the 14 days only to be issued with more Ts&Cs that say they're keeping my money anyway.

None of their email correspondence has a name attached which just makes it all feel worse. It harks back to the old Eir/Meteor days unfortunately.

I'd contact ComReg but they're site keeps crashing which would indicate just how much use they are too.

Rebecca help me while im in eu countries it doesnt eork the roaming but she fix for me thank rebecca