goodearthlighting.com Opiniões 7

We purchased from Lowe's on 05/25/24 two of Good Earth 1x4 flat panel smart led lights for our kitchen. They worked fine for about 6 months. Then the flashing and flickering started and losing wifi connection. Finally one ceased working completely. The other one will flicker off and on. I contacted Good Earth and provided them their required pictures and copy of our Lowe's receipt. The last we heard was the claim has been turned in to their refund department. Dead silence since then. I've read where other people are having the same issues with the lights as we are having. Maybe it's time for a lawsuit to form up.

Buy a different light. We bought 6 ceiling panels about 1-1/2 year ago. One decided to go into high intensity strobe mode. We did the usual on-line support BS. They claim a 10 year warranty, the date of manufacture for the light was 03/22 and today is 02/25 so pretty hard to claim it's out of warranty. They won't take a return without the receipt. What a pile of crap!

If it were possible to give this light 0 stars, that would be my review. The Good Earth Smart Security light is not good or smart. I purchased three of the SE1303-WH3-00LFW-G lights from my local Lowe’s. The lights were well packaged and relatively easy to install. The lights have great features; WiFi, Bluetooth, good coverage and will work ( when they do work) with Alexa or Hey Google. I programmed the lights with my iPhone, pretty easy. I programmed them to react to just motion from darkness to daylight. When it became dark, all three turned on. I would manually turn them off and in a few moments, they would turn back on. NO MOTION REQUIRED. I contacted their help desk, Holly Sraga (a live person), and she confirmed they were programmed correctly and then instructed me to totally disconnect the lights and wipe the data in the lights. I followed her email instructions (not very detailed) and the lights still were not functioning correctly. So I drug out my ladder, climbed up to the lightS and repeated the reinstall of all three lights. All three are still malfunctioning. They will all be returned to Lowe’s Monday morning. DO NOT PURCHASE THESE LIGHTS!!!

Good earths apps are next to useless. I have tried to use the apps on my cell phone and my IPad.
Neither are intuitive and lack the basic menu navigation functions to allow user to select the functions.
I have tried to set a timer function to turn on/off the light fixture but keep getting trapped in an "infinite loop"
Tech help is non existent. Only "help" is a you video that is worthless and requires one to watch a commercial

I purchased a lava lamp from them 6 weeks ago and despite several requests from me for delivery, I still have not received it.

Model No. RE1122-WHG-12LFP-G
Purchased 9 of these for under cabinet kitchen lighting. Battery life is no more than 3 hours and it takes longer than that to recharge. To make matters worse, after just a week of daily recharging, the plug for the USB cord comes loose inside the housing and then you can't recharge them at all. At $20 a piece, there seems to be a significant lack of quality for the price, and you ultimately end up with something you can't even use.

I purchased a Good Earth Lighting 4' LED panel light for my vacation home. I had an electrician install it and paired it's WiFi to my home router. While it functioned, it was very nice. I could set a timer to have it turn on and off, and also adjust things like color temperature.

I returned to my home some months later to find that the light was no longer connected to the WiFi and attempted SEVERAL times to re-connect it. After several months attempts to re-pair the light to my router (same router, same internet, same everything), I finally contacted the company and requested assistance. They referred me to their engineering support company. I spoke with them and we worked on the pairing issue for at least an hour. Finally, the engineer (Danny) suggested that I download Smart Life App (versus the Good Earth App) and attempt to pair the light that way. Because it was just before Thanksgiving, I told him I would download the App and try it. After several more failures, he suggested that I be sent a new light. He said that he made that request to the Customer Service Department. A few days later, 12/06/2022 I received an email from Aileen in Customer Service. She advised that in order to process the warranty claim, she stated "In order to process a warranty claim, I will need a photo of the fixture, a copy of your receipt and your mailing address." I replied that I do not keep receipts for small ticket items (<$500) but that I could send her a picture and the other requested information.

She wrote back and over a couple of emails said that I would need to de-install the light, take pictures of the SN and other information and upon receipt, she would be able to complete the warranty claim. I told her that I felt that that was an onerous request, and that I would be unable to take the unit apart. She then stated that without said photographs, she would be unable to complete my claim.

As I am 900 miles from my vacation home, and have been relegated to using the light in an ON/OFF mode only, I told her to forget about the claim. I further explained that I had spent many, many hours attempting to re-pair this light with my WiFi. What I didn't share was that I would attempt to pair it so often that my wife would chide me for my vain efforts.

At one point, she suggested that many manufacturer's light look similar and that they have no way of knowing that the light pictured was indeed a Good Earth Lighting, device. I suppose that the insinuation here is that I was trying to get a free light! That is the way that I inferred this statement.

I don't think that it has occurred to this company that I would NOT have spent hours with their engineer trying to pair ANOTHER manufacturer's light!! Does that make any sense???

I am deeply disappointed with this product and with the lack of support. I don't think that many people retain receipts for such items and having to remove the light, take pictures of labels, send the pictures and wait for a new light is reasonable. And of course if it is a vacation home, so such a request is impossible at best and impractical at least.

Good Earth Lighting should review their return policies!