It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Ver mais
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Leia as opiniões dos outros
Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Ver mais
A empresa respondeu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Ver mais
A empresa respondeu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Informações de contacto
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Reino Unido
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
I was not sure about phone call because…
I was not sure about phone call because there is so much scamming going on but she understood and emailed the offers. The offer was the best I could find.
6 de agosto de 2021
Resposta da goto.energy
Good morning Mr Crowther,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have decided to renew with us for another year and that our renewal quote was highly competitive. If we can offer any further assistance, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
A young lady rang me to advise me that…
A young lady rang me to advise me that my monthly direct debit would have to increase as a year had passed since we went over to Go To Energy. She was very pleasant and saved me the headache of going onto Compare The Market myself.
6 de agosto de 2021
Resposta da goto.energy
Good morning Mrs Carroll,
Thank you for leaving us your 4* review.
I'm pleased to see that you were happy with Annie contacting you to discuss renewal. The market cost of energy has increased over the last year, which has led to a slight increase in unit rates. However, we still remain highly competitve and look forward to supplying your energy for another year.
Please get in touch if we can offfer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Very helpful service.
6 de agosto de 2021
Very helpful agent who gave me all the…
Very helpful agent who gave me all the information i needed in a professional but friendly manner for me to make an informed choice.
6 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Bennett,
Thank you very much for the 5* review and feedback, it is much appreciated.
We are delighted you have decided to renew with us for another year and that you are happy with the service provided.
If there's anything more we can do to assist you, please don't hesitate to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Brilliant
Brilliant. I tried to swap to Octopus, simply because of a solar battery, but couldn’t help. AND phone calls were dire! Staying with Go To. Clear, prompt, excellent accessible info. Just get a solar payback facility.
6 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Brown,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm delighted to see that you are happy with the service that we provide and that you have decided to stay with goto.energy. I have raised your feedback, expressing your interest in a solar payback / feed-in tariff. If you have any further queries, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Good terrify and very helpful staff.
I phoned this morning to ask about a new terrify and was answered by a very polite young lady, she was very helpful with her explanations and advise so I have decided to stay with Goto energy for another 12 months, as after going on compare sites thy seem one of the cheapest for my requirements.
4 de agosto de 2021
Resposta da goto.energy
Good evening Mrs Ormrod,
Thank you for taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for a further 12 months on a new fixed rate tariff. I'm pleased to see that you are happy with the service provided by Francesca and I will ensure that your feedback is passed on to her. It's great to see that, following your comparisons, we remain one of the most competitive suppliers for your needs.
Please get back in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Easy to contact and efficient on line…
Easy to contact and efficient on line service
4 de agosto de 2021
Resposta da goto.energy
Good afternoon Mr Partridge,
Thank you for leaving us your 5* review, we appreciate it.
I'm pleased to see that you've found it easy to get in contact with us and you're happy with the online services. Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
My tariff is due for renewal and it was…
My tariff is due for renewal and it was a great shock to find a 40% increase, however I cannot find better. When I contacted GOTOENERGY I was given a different and higher new tariff to the renewal quote. I also learned that the smart meter VI I have is now being read by them but had been told it was not compatible. After all this confusion I found the customer service agent to be very helpful and clear in explaining the actual situation and offer. This was all confirmed immediately by email. Reluctantly accepting the increase I have stayed with them for another year.
4 de agosto de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to write us your review, we appreciate and welcome all feedback.
I'm delighted to see that you have chosen to renew with us for another year and that you found us to be highly competitive in comparison to other suppliers, despite an increase in unit rates. The market cost of energy has increased over the last year across the entire industry. Our tariffs can expire at any time, however, we will always offer you the best available tariff at the time of quotation, and we will honour this quote for a period of time.
The older generations of Smart Meter were initially designed to work with the supplier who originally installed them, and as such, we're currently unable to take remote readings from many of these. However, we are working on a resolution and have started to connect to these older meters. I'm pleased to see that we have gained this functionality with your meters.
I'm pleased to see that Abdelilah was very helpful and was able to clarify this for you over the phone. If you have any further queries, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
So easy and imple to use.
2 de agosto de 2021
Resposta da goto.energy
Good morning Mrs Chu,
Thank you for leaving us your 5* review.
I'm pleased to see that you've been happy with the service received so far and that you find our services easy to use. Please get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
If I could rate as no stars
If I could rate as no stars, I would.
I had to send final readings into this company on behalf of my brother who has had a severe stroke and is in a nursing home.
Readings sent on 3rd July , account over £1400 in credit but they will not refund in total for up to 6 weeks.
Final bill incorrect and complaints department don’t phone when they say they will.
Don’t swap to this dreadful company.
2 de agosto de 2021
Opinião espontânea
Resposta da goto.energy
Good morning Ms Rogers,
Thank you for your review, we appreciate and take all feedback on board.
I can see that our Resolution Specialist has been in contact with you today and I hope that this resolves your concerns. Additionally, I see that an updated bill was sent to you yesterday, and a portion of the credit has already been refunded.
If you need any further assistance, please let us know.
Kind regards,
Simon M
Customer Services Assistant
explained everything to me first class…
explained everything to me first class service
2 de agosto de 2021
Resposta da goto.energy
Good morning Mr Berry,
Thank you for leaving us your 5* review.
I'm pleased to see that you received first class service and that Victoria was able to assist you when you called us recently. Please don't hesitate to get in touch if we can be of any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Great customer service
Great customer service - my renewal was good price (i did use a comparison site and it worked well) and the process was really simple. I have had a really good experience with this company - I've experienced some interesting service from some of the other suppliers, so it was good to actually get good customer service.
They have a great app which makes it easy to do meter readings, they communicate well (you can actually understand what the bill means) and when I needed to call them, they answered very quickly and resolved my enquiry quickly.
2 de agosto de 2021
Resposta da goto.energy
Good afternoon Mr McLaughlin,
I'm delighted to see that you have been impressed with the customer service that you have received. We are happy that you have chosen to renew with us for another year on a competitive tariff and we look forward to continuing your supply.
We try to make it as easy as possible for our customers to provide meter readings and to contact us, so it's great to see that you like our app and have been able to get through to us quickly over the phone. It's equally great to see that you are satisfied with our communication and monthly billing.
Please let us know if we're able to provide any further assistance.
Kind regards,
Simon M
Customer Services Assistant
faulty automated messaging response
The automated message service is not working- after selecting Option 3, I was repeatedly prompted to then select 0 which simply restarts the message.
2 de agosto de 2021
Resposta da goto.energy
Good afternoon Mrs Whalen,
Thank you for taking the time to leave us your review, we appreciate and welcome all feedback.
I'm sorry to see that you struggled to get through to us over the phone. Following this, I see that you were able to get in touch with one of my colleagues via email, who was able to handle your query. I will make the relevant team aware of the potential issue and ask that they investigate.
Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Excellent customer service and price…
Excellent customer service and price plans 😀
31 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us your 5* review.
I'm delighted to see that you are happy with our customer service and your tariff. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Fabulous Customer Service
Nice to speak to a lovely advisor who understood an helped me what I needed ..
Fantastic service and communication which I then extended my contract ..
Well done Hollie , your definitely in the right job x x x x👏🏻👏🏻👏🏻👏🏻👏🏻
30 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us a 5* review, we appreciate it.
I'm delighted to see that you are happy with the service provided by Hollie when you recently contacted us regarding renewal. We are looking forward to continuing the supply of your energy for another year. I will pass your kind feedback on to Hollie.
Please don't hesitate to get back in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Great customer service
Great customer service, addressed my query and resolved it straight away
30 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us your 5* review, we appreciate it.
I'm pleased to see that you are impressed with our customer service and that we could resolve your query efficiently. If there is anything else that we can help you with, please get in touch.
Kind regards,
Simon M
Customer Services Assistant
Really Helpful
I was considering changing supplier,but was able to stay with my current supplier on a deal better than on I was offered on a comparison site.The new contract starts at the end of my existing contract.
I was able to discuss my current credit and future direct debit's
Thank you.
30 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you very much for your 5* review and feedback, we really appreciate it.
We're delighted you have decided to remain a customer for a further year and that you are happy with the service provided.
If there's anything else we can do to help, please be sure to contact us.
Many thanks
Sarah Joisce
Customer Service Team Leader
Reasons for renewal.
I have found goto. energy a very professional supplier.My contract is coming to an end and needed advice to the best deal.After speaking to Victoria who assured me my new tariff is very competitive i have renewed for another year. From David Jones.
30 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Jones,
Thank you for kindly taking the time to leave us a 5* review, we appreciate it.
I'm happy to see that you have found us to be professional and that you have decided to renew with us for another year on a highly competitive fixed tariff. I'm glad to see that Victoria was able to assist you and I will pass on your kind feedback.
Please don't hesitate to get in touch if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
A very good company to deal with unlike…
A very good company to deal with unlike other energy companies. I have been with them for a year now and just renewed on line.
29 de julho de 2021
Resposta da goto.energy
Good afternoon Mr Gangani,
Thank you for leaving us your 5* review.
I'm delighted to see that you consider us to be a very good company to deal with, in comparison to other suppliers. We are happy that you have chosen to renew with us for another year and we look forward to continuing your energy supply.
Please don't hesitate to get in touch if we can be of any further assistance.
Kind regards,
Simon M
Customer Services Assistant
End of first year
End of first year prompted to renew or move (Unlike some suppliers!) checked with various comparison site and GOTO are competitive .Staff helpful and prepared to negotiate on Monthly payments especially as they like others have significantly increased prices for 2021.Willstay another year
29 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to leave us your 4* review.
I'm pleased to see that you were happy with our contact, to inform you that your fixed tariff is due to expire soon. I'm happy to see that you found us to remain highly competitive and have decided to renew with us for another year, despite a slight increase in unit rates across the entire industry. We regularly review your monthly payments to ensure that the amount is still the most suitable to cover your usage. It's great to see that we could lower your monthly payments based on your consumption.
If there is anything else that we can help you with, please let us know.
Kind regards,
Simon M
Customer Services Assistant
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