It was very sad to know that GOTO has left the energy market. For me it was excellent in every way. The service, attention and bills were clear and transparent. I am now with SHELL ENERGY and I am... Ver mais
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Having been with this co 12months feel their customer service is good and Friendly and accessible. Seem to follow usage very closely increasing debit Well ahead of time thus customer is almost al... Ver mais
A empresa respondeu
With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found Go... Ver mais
A empresa respondeu
How can one review an energy supplier ? Easy to submit readings and get monthly reminders. Bill appears a few days later. Update and call when tariff is ready to expire , offer the next best deal.... Ver mais
A empresa respondeu
Informações sobre a empresa
Informação fornecida por diversas fontes externas
A trusted supplier of green energy to the U.K domestic market offering transparent, sustainable value for money to our members while focusing on providing high levels of service in a competitive market.
Informações de contacto
Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF, Sandwich, Reino Unido
- 0800 056 4843
- customerservices@goto.energy
- goto.energy
4,6
Excelente
2 mil opiniões
Sem histórico recente de solicitação de opiniões
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Great service
19 de julho de 2021
Resposta da goto.energy
Good morning Miss Barnett,
Thank you for leaving us your 5* review.
I'm happy to see that you have been pleased with the service that we provide. If we can offer you any further asssistance, please don't hesitate to get back in touch.
Kind regards,
Simon M
Customer Services Assistant
Because Goto provide direct and not…
Because Goto provide direct and not through an energy helpline you get a cheaper quote which I was looking for! Very helpful staff.
19 de julho de 2021
Resposta da goto.energy
Good afternoon Mrs Halliday,
Thank you for leaving us your 5* review.
I'm delighted to see that you have chosen to renew with us for another year, and that we were able to offer you an annual saving by providing you with a direct quote! I will pass your feedback on to Annie, who you recently spoke with.
Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Renewal
Extremely efficient in fixing my gas and electric bills for another 12 months at the lowest rate in the market
19 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to leave us your 5* review.
I'm delighted to see that you have chosen to renew with us for another 12 months, and that we were able to offer you highly competitive rates! If we can help you with anything, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Helpful and assistance to my review of…
Helpful and assistance to my review of options
17 de julho de 2021
Resposta da goto.energy
Good morning Mr Hart,
Thank you for your 4* review.
I'm happy to see that you've chosen to renew with us for another year, and that we were able to assist you with your review of options. Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Happy with the lady I spoke to
16 de julho de 2021
Resposta da goto.energy
Good afternoon Miss Darlington,
Thank you for taking the time to leave us your 5* review.
I'm pleased to see that you are happy with the customer service provided by Hollie, who you recently spoke over the phone. Furthermore, we're delighted that you have chosen to renew with us for another year.
Please don't hesitate to get in touch if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Knowledgable ,polite friendly staff all…
Knowledgable ,polite friendly staff all my questions answered ,UK based ,very pleased with outcome
16 de julho de 2021
Resposta da goto.energy
Good morning Mr Rout,
Thank you for taking the time to leave us your 5* review!
We are delighted that you have chosen to renew with us for another 12 months and we look forward to continuing the supply of your energy. It's great that you are very pleased with your new tariff! I'll pass on your kind feedback to Karolina, who you recently spoke with.
Please don't hesitate to get in touch if we can be of any help.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning Mr Smallpiece,
Thank you for leaving us your 5* review!
We're delighted that you have decided to renew with us for another 12 months. I'm pleased to see that you are happy with the service received and that the tariff details were explained in detail. I'll pass your feedback on to Jeevan, who you spoke with today.
Please let us know if we are able to offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Quick to get through to customer…
Quick to get through to customer service, easy to arrange new tariff, friendly service.
16 de julho de 2021
Resposta da goto.energy
Good morning Mr Barby,
Thank you for taking the time to leave us your 5* review.
I'm happy to see that you were bale to quickly get through to our Customer Services team. We know that long waiting times can be frustrating, so we endeavour to answer our calls as quickly as possible. I'm delighted to see that you have chosen to renew with us for another year and that you have been happy with the service.
Please get in touch if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
I signed up for look after my bills and…
I signed up for look after my bills and they said I would be making sure I am on cheapest tariff. Recently I noticed started increasing but had no emails from look after my bills but goto sent me few emails then called me this morning to advise can get better tariff for me the lady was very friendly and lovely and she changed and done all in less than 5 mins which is easy for me so thank you for contacting me and no thankyou to look after my bills cheers
16 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for leaving us a 5* review, and for taking the time to provide us with your kind feedback!
I'm delighted to see that you have chosen to renew with us for another year, we look forward to continuing your energy supply. Switching services, such as Look After My Bills, will compare the market for you, based on the information that they have. However, we are able to offer an exclusive fixed tariff to our existing customers and people who come directly to us for a quote. I'm happy to see that Annie was able to renew you on a competitive tariff and that you are pleased with her customer service - I'll pass on your feedback.
Please don't hesitate to contact us if we can be of any assistance.
Kind regards,
Simon M
Customer Services Assistant
Sadly the renewal price has gone up…
Sadly the renewal price has gone up £400 a year.
But service has been ok so have renewed this year but any more huge increases in the future will result in leaving.
15 de julho de 2021
Resposta da goto.energy
Good morning,
Thank you for taking the time to leave us a review, we welcome all feedback.
I'm delighted to see that you've chosen to renew with us for another year! The market cost of energy has increased over the last year across the entire industry, which had led to a slight increase in unit rates. Although your annual projection may be estimating a higher consumption cost (based on your meter readings), I see that there is currently no increase to your monthly payments.
Please don't hesitate to get in touch if you would like to discuss this further or go over any of your tariff details.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good afternoon Mr Pope,
Thank you for leaving us your 4* review.
I'm please to see that you are impressed with our service. I can confirm that we will soon begin our Smart Meter roll-out and hope to begin installing these within the coming months. I see that you have been added to our priority list for the upgrade, so we will be in contact to offer an appointment in due course.
If you have any other queries, please let us know.
Kind regards,
Simon M
Customer Services Assistant
Resposta da goto.energy
Good morning,
Thank you for leaving us your 4* review!
I'm happy to see that you have been impressed with the service and that you haven't experienced any problems with us. Please let us know if we're able to assist in any way.
Kind regards,
Simon M
Customer Services Assistant
Very efficient set up.
Very efficient set up.
Now I’ll wait to see how good the Service and supply is.
Thank you
12 de julho de 2021
Resposta da goto.energy
Good morning Mr Allan,
Thank you for leaving us your 4* review.
I'm happy to see that we were able to get you set up efficiently. We look forward to supplying your energy for the next year. Please don't hesitate to get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
Brilliant service
Brilliant service, fast phone response, information received was professional and helpful and the energy costs lower than others. I've signed up for another year which says everything. Happy customer 😊.
Thank you Janette
12 de julho de 2021
Resposta da goto.energy
Good afternoon Mrs Vickery,
Thank you for taking the time to write us your 5* review.
It's great to see that you consider our customer service to be brilliant, and that we were able to take your call quickly. We know it can be frustrating to wait for your call to be answered, so we endeavour to answer our calls as quickly as possible. I'm happy to see that we could offer you a highly competitive tariff and that, as a result, you have chosen to renew with us for another year. Please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Very helpfull staff polite and friendly
12 de julho de 2021
Resposta da goto.energy
Good afternoon Mrs Linnen,
Thank you for leaving us your 5* review.
I'm happy to see that you're impressed with our customer service and the helpfulness of our friendly advisors. Please let us know if we can do anything to help.
Kind regards,
Simon M
Customer Services Assistant
A good service
I like the way a monthly meter reading is used quickly and effectively to adjust my monthly payments. My contract is coming to an end and I was offered a lower price for my next contract.
12 de julho de 2021
Resposta da goto.energy
Good afternoon Mrs Walker,
Thank you for leaving us your 5* review, we appreciate it.
I'm delighted to see that you have chosen to renew with us for another year and that we could offer you a lower monthly Direct Debit amount, taking into consideration your usage and account balance. We ask for monthly readings so that we can bill you accurately and ensure that your monthly payments are still the most suitable amount, so I'm happy to see that you're impressed. If you have any queries, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
My renewal
The person who helped me with my renewal couldn't have been more helpful. Talked me through all of my options in detail. Once I decided the right one for me he did the rest. Less than 10 minutes. Perfect. Thanks
11 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for leaving us your 5* review, we appreciate the time taken to do so.
I'm happy to see that you were impressed with the renewal process and the service offered by Jeevan, who you spoke with over the phone. I'll make sure to pass on your kind feedback. I'm delighted to see that you have chosen to renew with us and we look forward to continuing your supply.
Please let us know if we can offer any further assistance.
Kind regards,
Simon M
Customer Services Assistant
Changed to fixed tarrif quickly and…
Changed to fixed tarrif quickly and easily. Not happy with the very large increase of fuel price, even going back onto a fixed tarrif its £36 per month more than before
11 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for kindly taking the time to leave us your 5* review, we appreciate it.
I'm delighted to see that you have decided to renew with us for another year. Despite a rise in the cost of energy across the entire industry, we continue to be highly competitive. The market value of energy has increased over the last year, which has led to a slight increase in our unit rates. This said, the monthly Direct Debit amount is determined by your usage, which may have also increased over the last year.
We do periodically review our customers' Direct Debit amounts, to ensure that your monthly payments are still the most appropriate amount. We consider your account balance, estimated annual consumption and your meter readings when we do this. However, if you believe that your consumption has changed and you wish for us to review this earlier than the next review, we can do this upon request.
If you would like to discuss this further or have any other queries, please don't hesitate to get in touch.
Kind regards,
Simon M
Customer Services Assistant
Quick and easy change of tarrif over…
Quick and easy change of tarrif over the phone.
9 de julho de 2021
Resposta da goto.energy
Good afternoon,
Thank you for leaving us your 5* review.
I'm delighted to see that you have chosen to renew with us for another year and that you found the change of tariff process to be easy. Please get in touch if we can offer any assistance.
Kind regards,
Simon M
Customer Services Assistant
A lovely company to deal with
A lovely company to deal with. Renewing direct came out substantially cheaper than going elsewhere. They have an easy to find phone number and it is easy to talk to a helpful human which is so much better than a lot of other larger companies! And they are quick to answer the phone, no long winded automated rubbish with distorted hold music. Well done Goto!
9 de julho de 2021
Opinião espontânea
Resposta da goto.energy
Good afternoon,
Thank you for taking the time to leave your your 5* review.
I'm delighted to see that you regard us as a lovely company to deal with and that you have chosen to renew with us for another year. It's great to see that you were offered a highly competitive tariff and that you found it easy to get in contact with us to discuss renewal. We know that long call waiting times can be frustrating, so we endeavour to answer our calls as quickly as possible.
Please get in touch if we can offer you any further assistance.
Kind regards,
Simon M
Customer Services Assistant
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