G Plan Opiniões 

Absolutely fantastic service from Hannah in Customer Service. I’ve had my G Plan suite for 9 years and it’s still in perfect condition.
I contacted Hannah regarding two gas struts for my footstool, she sent out two however the parcel was damaged and one was missing. Without hesitation she sent out another one and my footstool is now as new. Thank you G Plan and Hannah in particular.

Fantastic customer service from Tara. Quickly resolved a parts problem to my total satisfaction, thank you.

G Plan may not be the cheapest but then what you are getting is a quality product with quality after sales unlike many brands who no longer stand behind their products.

Steve came to my property last week to carry put a repair to my sofa. He arrived on time. Very respectful of myself and property and whilst carrying out the repair was very clean and tidy. Repair was done so very well. Extremely pleased with the professional service received.

Rob visited to inspect a problem with our sofa, he suggested a remedy and returned to fix it today. We are delighted with the work he carried out and the service we received.

This was a long job, 4+ hours. So having someone who was very polite, respectful and friendly makes a huge difference. He even took his shoes off to protect our carpet. This behaviour and attitude is a credit to GPlan / Parker Knoll. Thanks, Robert

The Seat is not soft hard eventually

We thought our purchase would be the last sofa we would buy.....how wrong we were.....we must admit that the company did replace the first sofa and repair the second due to failed mechanisms. looking underneath the sofa the standard is not very good....it is already failing....what they failed to tell us is that they only advise their furniture for people under, i think, 17.5 stone....we will be looking for a replacement soon.....further .....you mention the care guide which you receive when you receive the product....what is the point of that???

Bought a G Plan leather sofa, which has zipped removable arm and back cushions, in 2025. Whilst dusting it last month one of the arm cushion zipper ends came off. I reported it to where purchased from and then received a call from G Plan arranging a visit from service technician Steve Peberdy who removed the arm, returned it to the factory for zip replacement and refitted to sofa. I was impressed by the whole process from start to finish. Professional, considerate and a great job done. Thank you.

I like the settee it's very comfortable. However it was not put together properly. Also the back cushions on right hand sofa doesn't have enough foam in it.After phoning the store that we purchased it from we eventually heard from G Plan with a date early July . More than a month after delivery. We paid more money to purchase G Plan hoping that we wouldn't experience any problems. Not off to a good start

We bought 3 and 2 seater settees from the Seattle range and couldn’t be happier with them. We purchased them at Beevors in Middlesbrough who we’re friendly and very knowledgeable regarding the product which were delivered in the time frame given.

Although not the cheapest, you get what you pay for, the quality is head and shoulders above other settees we’ve bought and the colour we chose looks even better on the full size settees.

This was our first purchase of G Plan furniture and it certainly won’t be our last.

All in all great service, great design and great product. Would highly recommend G Plan as a quality addition to any home.

Robert Green arrived promptly. Excellent advice on care of sofa. Very efficient and friendly. Would recommend G Plan for its oroduct and after sales.

Excellent sofa
Extremely happy with our new G Plan leather sofa and chair , very comfortable, looks and feels very well made, looking to get many a years of enjoyment and pleasure.

Very pleased with our 2 settees delivered in April and the service from our local retailer

This is our third GPlan suite, it is very comfortable beautifully made and we highly recommend

Repair engineer arrived when he said he would ,repair carried out to the recliner electric chair very efficiently and effectively re cushioned to the seating very pleased at this moment with everything done .

Very well made chair
Electric recliner works well
Feels much harder than showroom model which was nice and soft
Foot rest as hard as a board

Just wanted to say thanks to Steve who came to look at our recliner that had developed a small fault.
Ended up having to replace the mechanism which involved dismantling the sofa more or less on the hottest day of the year, which he did with no hesitation or mess & we now have a perfect sofa again.
Hopefully we won’t need to contact them again but if we do I'm reassured someone with plenty of experience will come & sort it out.

The quality of the sofa and after sales care are amazing. This really stands out in today’s throw away world.
Very happy to recommend to anyone I can.

We purchased a G Plan Kingsbury 3-seater and 2-seater sofas from Furniture Village in 2024 at a cost of around £8,000. Given the price the price of the furniture we also purchased the Care+ furniture protection policy.

Within approximately two years, one seat has developed a significant loss of support and resilience. The affected seat has deteriorated to the point that you sink noticeably into the junction between the seat base and backrest, resulting in a much lower seating position and making it uncomfortable and more difficult to get up from. The other seats in the suite, including the 2-seater, remain in good condition.

We have raised this both with Furniture Village and the associated insurance provider, Emmiera Group, who acknowledged compaction in the seat, but the claim was declined on the basis of “no faults found”, with reference to normal usage and “favourite seat” wear.

We are not disputing that some softening can occur with use, particularly in the most frequently used seat. However, the level of deterioration in this case is quite ridiculous for furniture of this age and price, and is significantly affecting day-to-day use.

At this stage we are seeking a fair resolution and an explanation of how this level of loss of support is considered acceptable for a premium product within such a short timeframe.

We are still hopeful that Furniture Village and or G Plan will engage properly with the issue and resolve it appropriately.

In September 2023 we took delivery of our leather suite - 3 seater 2 seater and 1 armchair from John James Furniture in Southend on Sea Essex. Last year I contacted John James as we noticed there were lighter patches appearing on the suite. I was told that unfortunately it happens with leather!!! We previously had a dralon suite for over 45 years and it served us well. I have to say we are extremely disappointed with our suite considering it was high grade leather and cost us a lot of money.
I was told by someone that it seems the lacquer coating is actually peeling away!