we selected these units because when we sat on them in the showroom they met all our quality, comfort and durability expectations. They were delivered early and in excellent condition. The delive... Ver mais
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We purchased a 2 seater electric recliner and upon delivery thought there was a large separation between each of the chairs. Our supplier called in Gplan and their service technician, Bob Green, t... Ver mais
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Disappointed from the start, first Gplan told furniture village our orginal date been changed no explanation given. After i complain to furniture village they had go to Milton Keynes to collect a... Ver mais
A empresa respondeu
From visiting the retailer to delivery and now enjoying the comfort of my new chair I am extremely pleased. An excellent product, well made and with a courteous and personable service. Thank you
Informações sobre a empresa
- Fabricante de móveis
- também em
- Loja de artigos domésticos
- Loja de estofos
- Loja de mobília para sala de estar
- Loja de móveis
- Loja de sofás
Escrito pela empresa
With a heritage dating back to 1898, G Plan has become a benchmark for British design. Today our enduring quality is crafted into supremely comfortable and stylish sofas that are designed to be lived on. Just some of the reasons why we're one of the UK's largest furniture brands.
Informações de contacto
Hampton Park West, Melksham, Wiltshire,, SN12 6GU, Melksham, Reino Unido
- 01225 700880
- consumercare@gplan.co.uk
- gplan.co.uk
4,3
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 93% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good quality at a good price with a…
Good quality at a good price with a good service
17 de fevereiro de 2026
Resposta da G Plan
Dear Geoffrey & Jackie,
Thank you for your 5 star review.
You've mentioned everything we aim to provide to all of our customers, thank you!
Best wishes
The G Plan Team
Two electric recliners arrived…
Two electric recliners arrived yesterday they are pure quality, very comfortable
10 de março de 2026
Opinião espontânea
Resposta da G Plan
Dear Findlay,
Thank you for your 5 star review.
I'm glad that you are enjoying the quality and comfort of your new furniture.
Best wishes
The G Plan Team
Sofa /Rob the service man
Rob the service technician
Due 10/3/26@9am rang me to let me know he was going to be late. When he arrived he introduced himself and apologized being late there had been a hold up on the motorway
He was polite and made me feel at ease he explained about the sofa odour and would report it
10 de março de 2026
Opinião espontânea
Resposta da G Plan
Dear Carol,
Thank you for your 5 star review.
It's great to hear that you had such a good service from Rob. We will certainly work on the report he submits and act accordingly.
Best wishes
The G Plan Team
Single arm chair
Good quality and finish. Delivery was on time and with no damage
15 de fevereiro de 2026
Resposta da G Plan
Dear Trevor,
Thank you for your 5 star review.
I'm pleased to hear that you are pleased with your furniture and delivery experience.
Best wishes
The G Plan Team
Good service
15 de fevereiro de 2026
Resposta da G Plan
Thank you Mrs Rainer for your 5 star review - it is lovely to know that you were happy with the service.
Best wishes from The G Plan Team
G plan sofa
we had a sofa for 20 years from g plan but the leather was beginning to look tired. After much thought and discussion we decided to renew our G Plan Chloe with the same product but in fabric.Our old sofa was incredibly comfortable and we were reluctant to part with it believing we would never get the same quality again. We were wrong the new sofa is a masterpiece of craftmanship and comfort. Thank you G Plan
7 de março de 2026
Opinião espontânea
Resposta da G Plan
Dear Michael, Thank you for taking the time to send your 5 star review. It is lovely to know that your new Chloe is just as comfortable as your previous one and we really appreciate your comments.
Best wishes from The G Plan Team
Lovely comfortable sofa
Lovely comfortable sofa, delivered earlier than I expected
20 de fevereiro de 2026
Resposta da G Plan
Many thanks for you 5 star review. It is great to know that you are enjoying the comfort of your G Plan sofa.
Best wishes from the G Plan Team
Efficient helpful customer service
We've purchased 8 Jackson reclining sofas for our home in UK and Spain. Delighted with the sofa in terms of quality and comfort. Discovered one of the power foot rests was missing a RClip on the retaining spindle. Called Customer Services and spoke to Elena. She couldn't have been more helpful efficient and pleasant and kindly agreed to put the part in the post to us.
6 de março de 2026
Opinião espontânea
Resposta da G Plan
Thank you Caroline for your 5 star review. We strive to provide attentive and supportive customer service and it's fantastic to know that Eleanor delivered that. We will pass on your kind words to her.
Best wishes from The G Plan Team
Very pleased with my furniture arrived…
Very pleased with my furniture arrived on time
6 de dezembro de 2025
Resposta da G Plan
Thank you Margaret for your 5 star review. We are pleased that your furniture arrived to the schedule you had expected and that you are happy with your G Plan purchase.
Best wishes from The G Plan team
Great service from ML Solutions recommended by G Plan
I was having trouble with my G Plan chair so I called G Plan directly and spoke to Tara who was extremely helpful. She gave me the telephone number of a local repairer ML Solutions who were fantastic. I spoke to the gentleman Mark and on the same day he turned up and fixed the chair. I was very impressed with this repairer as he went out of his way to be very helpful and did a great job. Overall a Very Good Customer Service received. Thank you to G Plan for your help and also to ML Solutions for the fantastic repair you did.
6 de março de 2026
Opinião espontânea
Resposta da G Plan
Thank you for taking the time to send your 5 star review. We are delighted to hear about your experience as we strive to offer supportive customer service and will pass on your lovely comments to Tara and to Mark.
Best wishes from The G Plan Team
G Plan Two Seater Seattle Sofas
Hello, This is the second G Plan suite that I have purchased.
The previous one was as good as new after seven years, I just felt like a change.
The two new sofas are very well made structurally, of a very good design fabric and are very comfortable.
I am currently very pleased with my purchase.
Thank you.
19 de fevereiro de 2026
Resposta da G Plan
Dear Colin, thank you for taking the time to leave a review and it is lovely to know that you selected G Plan again and that you are happy with you new sofas.
Best wishes from The G Plan Team
Very disappointed
Very disappointed. The arm of the chair became detached the day after the chair was delivered to us.
18 de fevereiro de 2026
Resposta da G Plan
Dear Linda, We are extremely sorry that you encountered a problem with your G Plan chair. This must have been so disappointing. As you are aware, we have followed up with your retailer as they have not contacted us to advise of any manufacturing issue. We will update further as soon as we have more details regarding how the issue occurred.
Resposta da G Plan
Hi Ian - many thanks for your review. Your comments are greatly appreciated and will passed on to the delivery team.
Best wishes from The G Plan Team
Very pleased with the furniture well…
Very pleased with the furniture well made and comfortable and delivered on time.
22 de dezembro de 2025
Resposta da G Plan
Hi John - thank you for your 5 start review. Comfort, craftsmanship and customer service are at the heart of what we do, so it’s fantastic to hear your lovely comments.
Many thanks from The G Plan Team
Faulty backrest and different coloured feet
Bought 2 sofas but one had ebony feet and the other mahogany feet. Both were supposed to be ebony.Also one of the sofas was a manual recliner but the reclining backrest on one side kept coming loose from it's fitting due to faulty clip. Not repairable so having to wait for a new backrest to be made
27 de janeiro de 2026
Resposta da G Plan
Dear Barbara, Thank you for taking the time to send your review. We are very sorry to hear about the issues you have experienced and have followed up with our customer service team who advise that our technician is looking to visit later this week to attend and resolve the issue on your recliner. We apologize for the issues and trust that you will soon be able to fully enjoy your furniture.
Best wished from the G Plan Team
Eleanor is an asset to the company very…
Eleanor is an asset to the company very easy to talk to, nothing too much trouble a very nice person to deal with. Thanks for everything you have done for me.
23 de fevereiro de 2026
Opinião espontânea
Resposta da G Plan
Thank you for you 5 star review. It is lovely to receive your feedback and we have passed this on to Eleanor.
Thank again, the G Plan Team
My husband has MS
My husband has MS. We purchased a dual motor Gplan chair from SCS 2 1/2 years ago, which enables him to stand up. The remote control stopped working. I phoned SCS who informed me it was out of warranty and they would need to send out an engineer, which would cost £85 call out charge, which was non refundable. I contacted Gplan, who said the remote control had a 5 year warranty and SCS should be able to send me a new remote foc. When I phoned SCS back, they wouldn't budge, and told me about the call out charge again. I phoned Gplan back, explained the situation, and the young lady had the remote sent out to me. I received it the next day. Excellent service
19 de fevereiro de 2026
Opinião espontânea
Resposta da G Plan
Hi Mrs Dale, Thank you for taking the time to send your review. Your comments are much appreciated and we will pass them on to the team.
Many thanks, the G Plan Team
Spent hours selecting our new sofa but…
Spent hours selecting our new sofa but the one that arrived was hard and uncomfortable and the leather looks cheap. I have contacted the retailer and had a "technician" visit who was totally useless and less than truthful. I am currently taking them to small claims court for a full refund
17 de dezembro de 2025
Opinião espontânea
Resposta da G Plan
Hi Ian,
Thank you for taking the time to leave your review.
We are sorry that you are disappointed with your G Plan furniture. Whilst comfort is a personal, subjective matter, the seat foam will soften with use. All our hides are carefully sourced and selected and we would advise that you reach out to your retailer in the first instance for the concerns to be reviewed.
Best Wishes
The G Plan Team
Resposta da G Plan
Hi Tim, Thank you so much for your 5 star review. It is great to receive lovely positive feed back.
Best wishes from The G Plan team
Hannah at customer services Is amazing
Hannah at customer services Is amazing! I had an issue with my recliner cable on a sofa which I purchased from a national retailer. The national retailer were not help and advised they no longer sell G Plan so nothing to do with them. I contacted G Plan on the off chance could help. Hannah quickly helped and I now have a new part on it's way. Quick, attentive and great at her job. Well done and thank you.
18 de fevereiro de 2026
Opinião espontânea
Resposta da G Plan
Dear Jonathan
Thank you so much for sharing your experience!
We’re thrilled to hear that Hannah was able to help quickly and effectively.
Providing attentive service is exactly what we aim for.
It’s wonderful that your recliner issue has been resolved and that a new part is on its way.
We really appreciate your kind words and your recognition of our team’s efforts, we will ensure that your review is passed to Hannah.
Warm regards
Gplan
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