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Graham & Brown Opiniões 2250

TrustScore: 4.5 em 5

4,5

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Ana Maria at Graham & Brown is truly exceptional. She went above and beyond helping me source and coordinate a mural for a large apartment project in San Diego, and her level of service was unmatc... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

First time ordering and usually choose local but fell in love with your selection of beautiful wallpapers. It was clear to me that Graham and brown are such a reputable and quality company. I felt... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Customer service at the Padiham shop is always excellent, the staff are ready to help and advise when asked. The wallpaper and paint are of high quality. I ordered curtains over the Easter weekend an... Ver mais

A empresa respondeu

Classificada 3 em 5 estrelas

Beautiful designs but difficulty being certain about the measurements I needed to give (including cassette). Website says to phone for help and then you are told they can't give help with measuring.... Ver mais

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Informações sobre a empresa

  1. Decoração e Design de Interiores
  2. Designer de interiores

Escrito pela empresa

For over 75 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

2 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 98% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Returns take so long to process

I have ordered from them three times but find the return process for unused wallpaper so long. When you phone two weeks after tracking them via DPD to ask if all is ok and you get told that they cannot confirm that it has delivered back to them and will get the refund when they get to it. Not a happy customer.

2 de abril de 2026
Opinião espontânea
Classificada 4 em 5 estrelas

Free samples..not really. Saw your wallpaper at a Lowe’s and…

Saw your wallpaper at a Lowe’s and decided to check your website out for samples. Got a code for up to 3 samples but when my 3 samples were in the cart it was charging me for two of them. So I had to decide which one I wanted and used the code for that one. Would be nice if the code worked on the three samples as stated on email.

16 de abril de 2026
Classificada 5 em 5 estrelas

Easy

Easy to find and order a sample of wallpaper, have bought from Graham & Brown a few times and the quality of the paper is next to none which is why I came back for our next project

16 de abril de 2026
Classificada 1 em 5 estrelas

When I first logged onto your site you…

When I first logged onto your site you were offering free samples ... but I have had to pay £4.50 as it did not come up at checkout.

15 de abril de 2026
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Resposta da Graham & Brown

Thank you for your feedback. We do have promotions on site for free samples i am very sorry you may have missed the promotion please signed up to our newsletter for any upcoming promotions

Classificada 5 em 5 estrelas

It was very quick and easy to find the…

It was very quick and easy to find the wallpaper I wanted. The price was good compared to other sites I looked at. Delivery arrived on time.

13 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for the lovely feedback i am pleased to hear that you are happy with the prices and the delivery thank you for the support

Classificada 5 em 5 estrelas

Easy to order

Easy to order, plenty of choice

15 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your review. We are glad you found the ordering process easy and enjoyed the range of choice.

Classificada 2 em 5 estrelas

Did not let me know my order was…

Did not let me know my order was complete , called 3 times with no call back . Mike Chambers ,Gateway Property Mgt. Co. LLC

14 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback and we are sorry for the issues raised.

Please contact our team at help.is@grahambrown.com and we will be happy to assist you further.

Classificada 5 em 5 estrelas

Very easy to measure for curtains…

Very easy to measure for curtains following the instructions and easy to order.
Superb range of materials.

14 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your review. We are pleased to hear you found the measuring and ordering process easy and that you are happy with the range of fabrics.

Classificada 5 em 5 estrelas

Quick and easy to order and redeem…

Quick and easy to order and redeem points

14 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your great feedback. We’re really pleased to hear you found it quick and easy to order and redeem your points. We appreciate your support.

Classificada 5 em 5 estrelas

Gorgeous offerings and ordering was a…

Gorgeous offerings and ordering was a breeze!

14 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your lovely feedback. We’re so pleased to hear you’re happy with our products and found the ordering process easy. We really appreciate your support.

Classificada 5 em 5 estrelas

Intuitive website

Intuitive website

11 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback. We are pleased to hear you found the website intuitive and easy to use.

Classificada 1 em 5 estrelas

My Wallpaper installer found a flaw in…

My Wallpaper installer found a flaw in the Wallpaper and so she cut it away and she did not save what she cut away and when we contacted Graham and Brown to ask them to provide a new panel for a mural, they refused, saying they needed the flawed product or photos of. My Wallpaper installer is very reputable. She has been installing Wallpaper for 30 years and every designer in Charlotte uses her so I trust her implicitly. I was not there that day and unfortunately I now have a 4 inch space behind a door that doesn't have a mural. I don't believe this is very good. Customer service and I won't ever purchase from them again and I promise she has told all the designers in Charlotte not to use them as well.

21 de junho de 2025
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Resposta da Graham & Brown

Thank you for your feedback. We’re very sorry to hear about your experience and understand how disappointing this must be.

We can see this is a US order and have asked our team in the US to reach out to you directly to look into this further and work towards a resolution.

Classificada 1 em 5 estrelas

Pay page errors. Nearly lost that bigger potential sale

Ordering samples and using 3-5 day shipping with coupon code MOODBOARD kept on throwing up a shipping error when trying to process payments. This was trying to use debit card, Apple Pay and PayPal. All throw the same error. It was lucky I manually refreshed the whole pay page as I was just about to give up and I would not have tried again as I had gathered multiple wallpaper samples to help decide on a room choice. Nearly lost that bigger potential sale! I am using safari on iOS.

13 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback. We’re sorry for the inconvenience you experienced at checkout. We can confirm your order has now been successfully processed. For the best experience, we recommend using Google Chrome or placing orders via a laptop or desktop computer.

Classificada 4 em 5 estrelas

A lot of choice

A lot of choice! The see it in your room feature was a great help. I've gone bold so hope it works out

12 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback. We’re glad you found the “See it in your room” feature helpful and hope you’re happy with your bold choice.

Classificada 5 em 5 estrelas

Really quick turnaround on the order

Really quick turnaround on the order. Product is excellent quality and refund for over ordered product has been processed without question or delay

18 de março de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback. We’re pleased to hear you were happy with the quick turnaround and product quality, and that your refund was processed smoothly.

Classificada 5 em 5 estrelas

excellent quality and bespoke…

excellent quality and bespoke designs....just what im looking for...

11 de abril de 2026
logótipo da Graham & Brown

Resposta da Graham & Brown

Thank you for your feedback. We’re pleased to hear you’re happy with the quality and bespoke designs and that they’re just what you were looking for.

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