The help of the support staff is amazing can not speak highly enough about their due diligence in handling any problem that may occur after an order is placed. My thanks again Jamie.
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
We have had an amazingly positive experience with Grand Kitchens. The design service was excellent during which our designer politely prevented us making some mistakes and provided genuine expertise.... Ver mais
A empresa respondeu
This was a biggest nightmare ordering Easter lunch from Grand Kitchen . It was our biggest mistake. The quality and taste is very poor. Biriyani Khaima rice half cooked. Chicken half cooked A... Ver mais
A empresa respondeu
Very helpful when I was upset with how long it took to get my son's birthday present, looking forward to seeing his expression. Thanks.
A empresa respondeu
4,2
Bom
186 opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Customer service
Prompt replacement of damaged canisters. Prompt response to emails. Very satisfied with customer service.
14 de janeiro de 2026
Opinião espontânea
Resposta da grand-kitchen.com
Dear customer,
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Customer service solved my problem!
15 de janeiro de 2026
Opinião espontânea
Resposta da grand-kitchen.com
Dear JD
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Waiting over two weeks now for a…
Waiting over two weeks now for a folding knife! Was supposed to be shipped 5 days after payment. I see a bunch of you are going thru the same- I don’t even have a tracking number.
1 de janeiro de 2026
Opinião espontânea
Resposta da grand-kitchen.com
Dear freddy gieger
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Quick response and solution
I was pleasantly surprised at the quick response to my email. Unfortunately, the product I needed replaced was out of stock but I was offered a similar replacement. There was no hesitation or questions on their part. It was a seamless exchange.
5 de janeiro de 2026
Opinião espontânea
Resposta da grand-kitchen.com
Dear Maria
Hello! We're delighted that you appreciate our approach. We always prioritize our customers' needs, providing accurate and professional assistance to ensure every customer receives a timely and satisfactory resolution. ⚙️ We will continue to improve our service.
If you have any questions or suggestions in the future, please feel free to contact us. Thank you for your support and trust, and we will continue to work hard to meet your expectations!
Wish you a happy life!
Best regards
Olivia
Very good quality and dependable
Very good quality and dependable. Worth the wait an amazing product.
20 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Dale
Hello! We are very pleased that our product met your expectations.
✅ Product consistency with the description is not only a reflection of quality, but also an important part of our service commitment.
If you have any questions or suggestions during subsequent use, please feel free to contact us. We will be happy to assist you.
Thank you for your trust and support. We look forward to bringing you more enjoyable shopping experiences!
Wish you a happy life!
Best regards
Olivia
Ordered December 7th and not only have…
Ordered December 7th and not only have I not received my order but they are also ignoring my emails. This place is a scam with a pretty website.
I've also already emailed everyone you've suggested.
30 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Sidney
Thank you very much for your feedback.
We have recently thoroughly reviewed our customer service system records and are currently optimizing our processes to ensure that every customer's needs are addressed promptly and appropriately.
To expedite your response, please contact us directly via the following email address, and we will prioritize your response:
Customer Service Email: olivia@clientcare2025.com
We sincerely hope to regain your trust and understanding, and thank you for giving us the opportunity to improve our service.
Best regards
Olivia
Great customer service
Great customer service. Immediately addressed my concerns.
30 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Ryan
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Exemplary service
I emailed customer service to inquire about my order that I had not yet received. The response was prompt! However I received my order within an hour of sending the email. When I received a response, I notified them that I did get the order, and they responded very quickly again thanking me for letting them know. It's the little things, acknowledgment of a customer that reached out, a polite and prompt response, and the friendly customer service. I would recommend their product and service to anyone! Thank you
27 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Christie
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Terrible experience
Ordered Nov 22 and by Christmas, only received half the order for one of my gifts. Tracking didn't work. When I contacted customer service I at least received a reply. They said at one point it was in the warehouse and wouldn't be received in time for xmas. I went back and said I wanted the order canceled, and they came back and said it couldn't be canceled because it had "shipped". They need to be honest up front on their shipping timing... and that it will ship directly from China.
25 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Slsorenson
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
They are very very slow on processing…
They are very very slow on processing the order and ship it in a timely manner. I placed an order on 12/10 hopping to get it on time for Christmas and so far nothing. I reached out to their customer service and he said it's in queue at their warehouse and as of now still in queue. I guess I'm not getting it for Christmas so now I have to find another gift for that person. I guess when you get used to Amazon getting your items fast and now dealing with a company like this you will get hit with a reality check. Take your time shipping the items because people are not in a rush to get their items 🤣. You shouldn't get our money until the items is processed and shipped.
10 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
DearToni Hazim
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
So far not happy.
I ordered a canister set and in the confirmation I received it said the order would take 3-5 days to process. Four weeks later and finding how to track this, it's coming from China. I don't have a problem with that but, you shouldn't say 3-5 days to process. I just hope when my purchase finally gets here all is intact and nothing is broken.
14 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Mignon
We sincerely apologize that this purchase did not meet your expectations.
We have taken note of your feedback regarding shipping delays and customer service issues and are working to optimize our shipping process and customer service response times to improve service quality.
If you would like further information or assistance with your order, please feel free to contact us at olivia@clientcare2025.com. We will follow up with you as soon as possible.
Thank you for your understanding and feedback.
Best regards
Olivia
Great product and service
Something happened with my first shipment not arriving, they resent the order just like that! The knife is really nice, very high quality. Customer support was very kind and fast to reply!
5 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Matteo
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
They shipped me baking storage containers that arrived in taped together boxes and were broken when I opened the box. I contacted them and was assured that a new order was being shipped. Over 6 weeks later and still no order received.
As a side note, if you happen to pay with PayPal, skip emailing the company and file a dispute immediately or else PayPal will deny the claim. Lesson learned.
11 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Diana
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
Great experience with this company
Great experience with this company. Communication is very open. Product is perfect.
14 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Patricia
Hello! We are delighted to hear that you are satisfied with our customer service team's service attitude and appreciate our friendly and enthusiastic communication.
💬 Your recognition is the best encouragement for our team and will motivate us to continuously improve our service level to ensure every customer has a pleasant and secure shopping experience.
Thank you again for your trust and recognition. I wish you a happy life!
Best regards
Olivia
I placed an order for 2 knives on…
I placed an order for 2 knives on December 5th and still haven't received any kind of information about shipping and am just hoping I even get them at this point
5 de dezembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Jesse
We sincerely apologize for the extended period of inactivity in your tracking information. We understand the anxiety and inconvenience this may cause, and we take your order status very seriously.
Due to the multiple carriers involved in cross-border shipping, there may be a brief information lag during package transfer or customs clearance. Please be assured that we have initiated internal follow-up procedures to assist you in contacting the shipping company to verify your package's current status.
If it is convenient for you, please contact us via the email address below, and we will prioritize your response.
Customer Service Email: olivia@clientcare2025.com
We promise to continue tracking your package until it is delivered. We hope you will appreciate our dedication and commitment.
Wish you all the best!
Best regards
Olivia
My order arrived damaged
My order arrived damaged. I sent an email to customer service and they quickly responded. They're sending a replacement set for no charge, which is great service, although I haven't received the new set yet.
24 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Barbara
Hello! Thank you for your satisfaction with our customer service's quick response.
📞 Your approval is the best encouragement for our team. We will continue to optimize our service processes and continuously improve our response speed and service experience.
If you have any questions or needs, please feel free to contact us. We will continue to provide you with support and assistance.
Thank you again for your trust and support. I wish you a happy life!
Best regards
Olivia
Replacement
The first package I received most of the pieces were broken. I contacted the company and was given a replacement which arrived just fine. I love my product. Thank you for great customer service
21 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Bonnie
Thank you sincerely for your trust in our replacement service.
We always strive for quick response and efficient processing, ensuring a smooth and timely reissue process for your peace of mind and satisfaction.
📦 Your positive feedback is our greatest encouragement to the quality of our service. We will continue to optimize our processes and strive to provide every customer with a worry-free shopping experience.
Thank you again for your support and trust, and wish you a happy life!
Best regards
Olivia
Communication with customer
I am disappointed in you for not communicating with me as to why my replacement merchandise is taking so long.
5 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Gloria
Thank you very much for your feedback
Due to a recent surge in inquiries, some information processing has been delayed.
Please send the order number to the following email address and I will handle the problem for you first
Customer Service Email: olivia@clientcare2025.com
We value your feedback and trust and will continue to improve to provide a more efficient and considerate service experience.
Best regards
Olivia
Luna was very helpful and had my mind…
Luna was very helpful and had my mind at ease
12 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Eric
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I have ordered the 2 sets of the…
I have ordered the 2 sets of the canisters and have been waiting 6 weeks. After reading the reviews I am extremely nervous that they will come broken. What the heck you would think with all the complaints about damaged goods they would do a better job with packing materials.
22 de novembro de 2025
Opinião espontânea
Resposta da grand-kitchen.com
Dear Bobbie
We are deeply sorry to hear that you haven't received your package yet. We are deeply sorry and regretful that you haven't been able to enjoy your shopping experience as you wished.
If you haven't received your package yet or need further confirmation on the shipping status, please feel free to contact us at any time:
Customer Service Email: olivia@clientcare2025.com
Olivia will prioritize verifying your tracking information and, if necessary, provide a solution.
Wish you a happy life!
Best regards
Olivia
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.