Faulty item, sent videos etc so its clear to all there is a problem. They don't want to replace it so dragging their feet, probably hoping i will go away. Post sales support is terrible, be warned
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Leia as opiniões dos outros
First of all - amazing products. Very sturdy, thick glass (in the words of my fiancee: "you could bash at least 7 zombie's heads in during an apocalypse before the large one would break" lol). Quick... Ver mais
A empresa respondeu
Expected UK delivery from a .co.uk business but it seems to come via the EU with customs etc to wait for. BTC payment had a minimum spend so couldn't use that. Amex also didn't work. Tracking n... Ver mais
Over a week to actually send the item despite being provided tracking info on day of purchase. Attempts to contact them had 0 response. Items coming from abroad so probably get charged import... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Grasscity® is UK's best online headshop with the largest selection of bongs, dab rigs, water pipes, glass pipes, bubblers, vaporizers and smoking accessories. Free Same Day Shipping within the UK and Price Matching!
Informações de contacto
Gyroscoopweg 64, 1042 AC, Amsterdam, Holanda
- +31204204623
- support@grasscity.com
- grasscity.co.uk
3,0
Aceitável
598 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Recent order
My goods arrived safe and sound in good time. Perfect! Couldn't be happier ☺
9 de julho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Heather,
Thank you so much for your 5-star review! We are glad that you had a great experience ordering from Grasscity and hope to see you again soon. 😄
GC Aftercare
not worth the money
not worth the money. the pressure thingy doesn't work. thought it would be nice small bong,I guess not. would refund but can't be asked. don't get it.
5 de julho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Szymon,
Thank you for your review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to investigate your feedback further and resolve the issue promptly. Please contact our customer service via support@grasscity.com or send us your order number so we can contact you.
GC Aftercare
Excellent service from Grasscity
Excellent service from Grasscity, great prices and fast delivery. Ordered a precooler, downstem and bowl for my glass bong, smooth, cool rips all the way now with my new set up, only used with legal dry herbs. Whatever they are....🤫
4 de julho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Steven,
Thank you for your 5-star review! We appreciate your business a lot and look forward to servicing you again with your future orders. 😃
GC Aftercare
Very quick delivery
Very quick delivery considering came from Europe! Excellent glass piece I love it
28 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Rich,
Thank you for your 5-star review! We are glad that you enjoyed your experience and look forward to servicing you again with your future orders. 😁
GC Aftercare
Very solid and good size
27 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi,
Thank you for your 5-star review! 😺
GC Aftercare
Great service
Great service, best prices and reasonably quick deliver to EU. I'm happy with the product and the way guys handle communication with the customer.
27 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi,
Thank you for your 5-star review! We are glad that we were able to help and make you feel more comfortable. Hope to see you back at Grasscity! 😀
GC Aftercare
Resposta da Grasscity UK
Hi,
Thank you for your 5-star review! We appreciate you and your business. 😄
GC Aftercare
Resposta da Grasscity UK
Hi Nauris,
Thank you for your 5-star review! Hope to see you back at Grasscity. 😀
GC Aftercare
5 starsssss
Ordered twice from here, and both orders was spot on! Good quality and on time! Really cant fault it😌
13 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi,
Thank you for your 5-star review! We are glad to hear that we were able to meet your expectations and look forward to servicing you again for many years to come.
😀
GC Aftercare
No stars
Would give no stars if possible 😔 haven't received my product and had no response from the site, do not order if based in the UK
7 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi,
Thank you for your review and for letting us know about this! We are sorry to hear that you haven't received your order and would like to resolve this issue as quickly as possible. If you can share your order number or contact our customer service via support@grasscity.com we will be able to assist you further.
GC Aftercare
A lovely site that has a wide variety
The products that I received were as described, although delivery did take nearly 2 weeks which is a slight let down but otherwise a brilliant service!!
6 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Sarah,
Thank you for your review! We appreciate your business a lot and sorry to hear that it took longer than expected to receive your order. We hope to see you back at Grasscity.com so that we can deliver a better experience next time. 😄
GC Aftercare
Prompt delivery with continuous updates…
Prompt delivery with continuous updates which equate to reassurance for me. Really was surprised to get extra free goodies which were not advertised or used as an incentive in any way. Very happy customer who will be returning for sure!
5 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Yousaf,
Thank you so much for your 5-star review! We appreciate your business a lot and very glad that you are happy with your purchase and our services. We look forward to servicing you again with your future orders 😀
GC Aftercare
Professional company great service
5 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Richard,
Thank you for your 5-star review! It is much appricited. 😄
Easy to use Website, Great Choice
Easy to use Website, quick and fast checkout, tracking was easy, very quick shipping with great updates from packing to delivery. Great range and choice of products for everyone's needs.
4 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Christopher,
Thank you for your 5-star review! We are very glad that you had a great experience ordering from Grasscity.com and look forward to servicing you again with your future orders. 😄
GC Aftercare
The products were good quality the only…
The products were good quality the only thing I think that could be better is how long it takes for them to arrive.
2 de junho de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Eric,
Thank you so much for your review! Usually, our orders arrive at their destinations within 2-10 business days of shipping but transit times vary due to the worldwide pandemic. We are glad that you are happy with your purchase and hope to hear from you again in the future. 😀
GC Aftercare
5 stars
Fast delivery and all arrived well packaged and in one piece, also came with some nice freebies! Would use again.
31 de maio de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Katie,
Thank you for your 5-star review! We are glad that you are happy with your purchase and our services and greatly appreciate you for taking the time to share your experience with us. We look forward to servicing you again with your future orders. 😃
GC Aftercare
Fast delivery and product is great.
30 de maio de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi James,
Thank you for your 5-star review! We are glad that you are happy with your purchase and hope to see you again soon. 😄
GC Aftercare
Excellent service fast and efficient
21 de maio de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Dave,
Thank you for your 5-star review! We are glad that you enjoyed your experience and look forward to servicing you again with your future orders. 😁
GC Aftercare
Super site très sérieux et matériel de…
Super site très sérieux et matériel de qualité je recommande avec livraison rapide !
20 de maio de 2021
Opinião espontânea
Resposta da Grasscity UK
Hi Laurent,
Thank you for your 5-star review! We hope to hear from you again soon. 😁
GC Aftercare
All good well pleased and well packed…
All good well pleased and well packed will buy again keep up the good work
16 de maio de 2021
Opinião espontânea
Resposta da Grasscity UK
Thanks Gary...We appreciate you took the time to leave us a great review :)
Kind regards, GC Aftercare
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