Great Balls Of Flour Opiniões 

Resposta da Great Balls Of Flour

26/04/2026

Hi Alex

Thank you for the feedback. We are genuinely sorry to hear that we let you down and that the experience felt anything less than premium.
We want to
address these concerns directly and candidly. Great Balls of Flour is most certainly not a scam; we are a small, independent team committed to quality, though it’s clear we missed the mark here.

Regarding the delay, there is currently a live banner on the website and an update on the delivery page advising of a 1–2 day delay to orders.

As a business that prioritises staff wellbeing, the team is away from their desks over the weekend. To ensure customers aren't met with total silence, AI is used to handle certain enquiries during these periods. It appears the automation provided incorrect information regarding the shipping status, and for that, we sincerely apologise.

If an order has not yet been collected by DPD, our policy is to cancel it and provide a full refund immediately. We have no intention of withholding funds for a service that hasn't been delivered.

We value the "raw perfection" of handmade dough, but we strive for better than this regarding our service. The team will be looking into why the systems didn't provide the clarity deserved in this instance.

Kind regards,

Great Balls of Flour

Resposta da Great Balls Of Flour

1/05/2026

We're sorry to hear your pizza ended up in the bin—that’s the last thing we want to hear.

Regarding the saltiness, we stick to a very strict percentage of salt in our recipe, following traditional Neapolitan standards to ensure the dough is balanced and authentic. We haven’t changed a thing with how we mix or source our ingredients here in Yorkshire, so it’s unusual to hear it was inedible.

It might be worth looking at the combination of toppings used, as some cured meats or certain cheeses can often push the salt levels over the edge when paired with a traditional base.

We’d love for you to give it another go. Please get in touch with the team directly and we’ll get some fresh dough sent out so you can try it again.

Team GBOf

Resposta da Great Balls Of Flour

1/05/2026

Hi Vikki

We are sorry to hear the sauce wasn't to your taste. We use the finest tomatoes for our sauce to keep things authentic, and by nature, high-quality tomatoes do carry a natural acidity.

While we believe the toppings are there to compliment the dough, we know everyone has their own take on what makes the perfect pizza. If the acidity was a bit much for your palate, a tiny pinch of sugar or a drizzle of olive oil can often mellow those natural flavours out perfectly.

We really hope you enjoy the sourdough balls when you get round to them—they are the real heart of the bake. If there is anything else the team can help with, please just let us know.

Team GBOF

Resposta da Great Balls Of Flour

1/05/2026

Hey Dominic

We are really sorry to hear your order arrived in a bit of a state. While we hand over our dough in top condition, it’s clear the journey with the courier hasn’t gone to plan this time.

Since our dough is a fresh product, we know how important it is for it to arrive at the right temperature and in one piece. When things arrive warm or damaged, it's definitely not the experience we want for you. We’ll always look to make it right when the transit process lets us down.

Please get in touch with us directly with a couple of photos of how the box arrived.

Team GBOF

Resposta da Great Balls Of Flour

1/05/2026

Hi Clare

We are sorry to hear that the lack of clear instructions took the shine off your first experience with our dough. We want the process to feel effortless, not like a navigation exercise.

While we have a comprehensive help guide on our website, we’ve actually started printing user guide info directly onto the packets to make sure the essentials are always right there in front of you. It sounds like you might have received some of our previous packaging or we simply missed the mark on making those steps clear enough for a first-timer.

We’re glad to hear they arrived well-packaged, and we’d love for your next batch to be a much smoother ride. If you fancy giving it another go, please get in touch with the team and we’ll make sure you're looked after.

Team GBOF