Picking up the vehicle was a bit of a wait . Had to wait for an agent to fetch us outside the airport . Dropping of the vehicle we were rear ended by another vehicle as you enter the airport . Drive... Ver mais
A empresa respondeu
Localização
Alterar localização24 Montreal Drive, Airport Industrial, 7490 Cape Town, ZA
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Leia as opiniões dos outros
We kregen een upgrade dat was al erg fijn. Het ophalen van de auto ging snel en professioneel en ook het terugbrengen verliep snel. Er was gedurende onze trip een kleine schade ontstaan en van het ter... Ver mais
A empresa respondeu
Friendly staff at check in. Did not get the car i expected. Enquiries to follow up on deposit release was frustrating.
A empresa respondeu
We hadden een ford 4x4 gehuurd. En krijgen een goedkope GWM Daar heb ik niet voor betaald Het was een kado voor mijn man omdat we 30 jr zijn getrouwd De stoelen van deze auto zaten slecht
A empresa respondeu
Informações sobre a empresa
Sobre Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Escrito pela empresa
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
Escrito pela empresa
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Informações de contacto
24 Montreal Drive, Airport Industrial, 7490, Cape Town, África do Sul
- 0027 87 095 8918
10% off when you book direct
3,9
Bom
10 opiniões
Pede aos clientes que escrevam opiniões
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Friendly staff at check in
Friendly staff at check in. Did not get the car i expected. Enquiries to follow up on deposit release was frustrating.
14 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for recognising the friendly Cape Town team. We understand that receiving a different car from what you expected and having difficulty getting an update on the deposit release affected the rental. Please send your booking confirmation, rental reference and earlier enquiries privately to ics@cs.greenmotion.com so customer services can compare the vehicle category and check the deposit status.
Picking up the vehicle was a bit of an…anxious feeling because they are not located within the rental vehicle plaza .
Picking up the vehicle was a bit of a wait . Had to wait for an agent to fetch us outside the airport .
Dropping of the vehicle we were rear ended by another vehicle as you enter the airport . Driver of vehicle that rear ended us gave a different name , from what is written on his drivers , incorrect phone number ( I discovered it whilst trying to call him ), he did not want to follow us to the drop off . We were advised because we were rear ended , Green Motion would recover the damage cost from the vehicle owner that rear ended us . On arrival back in our country of residence, Green Motion deducted as much as they could from my VISA and wanted more .My VISA agent got involved . Agent initially advised not to pay the balance , because Green Motion advised their lawyer will get involved from the other vehicle owner . I got demanding emails from Green Motion . I decided to pay the balance and wait for reimbursement, but the Aldo got a letter from Green Motion lawyer advising they want more money and threatening to black list me .
I will not rent again from Green Motion and have adviced all my friends and family of this incident.
10 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
We understand how upsetting the collision near the Cape Town return point and the subsequent charges and legal correspondence have been. We cannot determine responsibility for the damage or the amount owed from this review, particularly as another driver was involved. Please forward the rental reference, collision report, charge documents and the correspondence you received privately to ics@cs.greenmotion.com so central customer services can review the case and explain the current position.
Good service
Good communication.
Speedy response
Friendly staff.
Helpful & intentional.
12 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad communication was prompt and the Cape Town team was friendly and helpful.
Exceptional value for money
Friendly, experienced and exceptional value for money
13 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad the Cape Town team was friendly and experienced and that the rental felt like excellent value.
Snel, goed en professioneel!
We kregen een upgrade dat was al erg fijn. Het ophalen van de auto ging snel en professioneel en ook het terugbrengen verliep snel. Er was gedurende onze trip een kleine schade ontstaan en van het terugbrengen en constateren tot de afhandeling met de verzekering verliep alles vlekkeloos.
10 de setembro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Bedankt voor uw uitgebreide beoordeling. Fijn dat de upgrade beviel, het ophalen en terugbrengen vlot verliepen en de afhandeling van de schade tijdens uw reis soepel ging.
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Vielen Dank für Ihre Bewertung. Wir freuen uns, dass Sie den Service unseres Teams in Kapstadt als freundlich und gut erlebt haben.
Niet blij
We hadden een ford 4x4 gehuurd.
En krijgen een goedkope GWM
Daar heb ik niet voor betaald
Het was een kado voor mijn man omdat we 30 jr zijn getrouwd
De stoelen van deze auto zaten slecht
10 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
We begrijpen dat de ontvangen GWM niet overeenkwam met de Ford 4x4 die u verwachtte, en dat de stoelen voor u niet comfortabel waren. Zeker voor een reis ter gelegenheid van uw 30-jarig huwelijk is dat teleurstellend. We kunnen op basis van deze beoordeling niet vaststellen welke voertuigcategorie was geboekt of waarom dit voertuig is verstrekt. Stuur uw reserveringsnummer en boekingsbevestiging privé naar ics@cs.greenmotion.com, zodat de klantenservice dit kan vergelijken met de huurdocumenten en toelichten.
Gary was very nice and professional
Gary was very nice and professional. Quick drop off.
12 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad Gary was professional and kind, and that drop-off was quick. We’ll share your feedback with the Cape Town team.
The FRIENDLY service!!!!
12 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for highlighting the friendly service from the Cape Town team. We’re glad it made a difference to your rental.
Fantastic
Fantastic
Really aprecite the good staff and fantastic service during pick up and drop off
7 de outubro de 2026
Resposta da Green Motion Car and Van Rental - Green Motion Cape Town International Airport
Thank you for your review. We’re glad the Cape Town team provided excellent service at both pickup and drop-off.
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