Great value energy. Easy to manage account online. Being able to submit regular meter readings means you can check that direct debits are covering the energy used, and no nasty shocks with a big b... Ver mais
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Leia as opiniões dos outros
Had real issues with my account which numerous frustrating phone calls had failed to resolve. Eventually my case was taken up by Colin in the Complainants team. His handling of the matter has bee... Ver mais
Switched to them automatically through 'Look after my bills' and not had a single problem. Submitting meter readings via their website (you receive a link via email) has proved easy. I have not tri... Ver mais
Scandaloso e disumano.... Rimasto senza lavoro dal mese di novembre, ho domandato più volte la rateizzazione delle fatture, sono state rifiutate ed oggi a sorpresa mi ritrovo senza gas senza nessu... Ver mais
Informações sobre a empresa
Escrito pela empresa
Empowering UK homes with sustainable energy solutions. Quality, safety, and efficiency at the core of everything we do at Ohms.
Informações de contacto
London, Reino Unido
- care@greennetworkenergy.co.uk
- greennetworkenergy.co.uk
4,2
Bom
10 mil opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No Hassle energy provided
Meter readings provided every 3 months which is straightforward and the bill is sent a few days later. The tariffs are fairly easy to understand and the charges are competitive.
13 de janeiro de 2021
Great Customer service
Customer service soo far has been excellent they have been great to talk to, noon wait times either. The supplier has been a pleasure to deal with, quick and easy transactions.
13 de janeiro de 2021
Not very good first impressions
Not very happy upto now, I can’t access my log in details without reseting my password everytime & a dd payment has been taken with no prior notice on the day of my energy switch
13 de janeiro de 2021
Resposta da Ohms
Hello,
Thank you for your review, we are sorry to hear that your first impressions were not good.
We would like to clarify that the first payment is taken on the supply start date because we buy most of the energy you will need for your contract in advance before you have used it.
This helps us to offer you a fixed price for a year or longer, to keep costs low and to let us offer you the best available price.
Information about the first payment collection date are provided to you before switching to us and a more accurate date indicated on page 4 of the "Welcome Pack" you have received when signing up with us.
We understand you are experiencing some issues with the online account and login credentials, your comments and account details have been passed to our Complaints Team and a complaints manager will shortly get in touch with you to assist you with that.
Kind regards,
Fabio - GNE Social Media Team
Switched to Green Network Energy after…
Switched to Green Network Energy after moving into new home and all was done smoothly & efficiently.
13 de janeiro de 2021
At 18.59 on Sunday 10/1/21
Further to my earlier review as below, Trust Pilot sent me an email with a link to view Green Energy's reply to my review. I've selected the link dozens of times to view the reply but the link doesn't work.
My earlier review was: "At 18.59 on Sunday 10/1/21, you emailed me to tell me that my switch to you was almost complete and you asked me to log into my Green Network account and provide my meter readings. I did this on the following day (Monday). I then received another email from you at 0.37am on Monday 11/1/21 asking me to do the same. I have logged on and provided my meter readings again. When I logged into my account and submitted my readings, a message was displayed advising me that it could take several days for the readings to appear in my account".
13 de janeiro de 2021
Resposta da Ohms
Hello Patrick,
Thank you for your review and feedback.
We would like to clarify that when switching to us, the customer has a 10-days window to submit the opening meter readings.
Due to the importance of these figures, our system issue two automated reminders asking for the readings to ensure that the customer is submitting these figures onto the account.
When submitting any readings through the online account, due to the validation process and some checks, it may take up to five days for the gas or electricity meter reading to show on the account.
We have had a look into your account and we can confirm that we have received your opening readings and these are correctly showing onto your online account too.
We hope this has been helpful and clarifying but if you have more queries please do not hesitate to contact our Customer Care team.
Our apologies for any confusion the communications you have received may have caused.
Kind regards,
Fabio - GNE Social Media Team
I have just switched to Green Network…
I have just switched to Green Network Energy and I must say that they made it very easy and if their service remains the same over the period of our contract
it should be excellent.
13 de janeiro de 2021
A difficult company to deal with
A difficult company to deal with. I had to call multiple times to get what I want. My account is in credit and it’s taking them a long time to return my money. Instead they continue to take it.
Im switching when my contract runs out
13 de janeiro de 2021
Resposta da Ohms
Hello AZ,
Thank you for your review.
We are very sorry to hear that you are unhappy with the service received and you are thinking about switching away when your contract with us ends.
We would like to inform you that your refund has been processed and you can expect to receive the amount on your bank account within a few working days.
A member of our Complaints Team will shortly get in contact with you to discuss this in more detail but in the meantime please accept our sincerest apologies for any inconvenience or stress this may have caused.
Kind regards,
Fabio - GNE Social Media Team
Good smooth transfer
Very smooth process. Was worried that readings were not coming off the smart meter but got email to say that they have now picked this up so really pleased.
13 de janeiro de 2021
Good company
13 de janeiro de 2021
Good customer service and fairly easy…
Good customer service and fairly easy website to follow*. I switched over to this company because they dealt with my queries very quickly and all my energu bills for different properties are in one place.
*It would help if the website had an address next to the account number.
13 de janeiro de 2021
Repetition of previous messages
Repetition of previous messages. There is no mrs Foster? Don't ask.
13 de janeiro de 2021
Poor communication .
I’m on my second contract with them, how ever my one big gripe is from giving metre readings the bill takes for ever to generated. Emailing them again the response is poor, you can’t blame COVID for every thing, I will not stay with them after this contract ends.
13 de janeiro de 2021
Opinião espontânea
Resposta da Ohms
Hello Sandra,
Thank you for your review.
We are sorry to hear that you have found difficult getting in touch with us and you are thinking about switching away when your contract with us ends.
We have had a look into your account and it seems that your latest bill got stuck because of an issue with the automated validation process of one of the readings.
This issue has been now fixed and you should have already received a copy of your bill by email.
We have anyway passed your comments to our Complaints Team and a complaints manager will shortly get in touch with you to discuss this in more detail and provide you with any further required assistance.
Our apologies for any inconvenience this may have caused.
Kind regards,
Fabio - GNE Social Media Team
Good service
13 de janeiro de 2021
All round top service,really happy with…
All round top service,really happy with this service 🤓
13 de janeiro de 2021
Easy Process
Signed up to this company for gas & Electricity through a compare site switch over.
Responses from GNE by email were clear and I ended for a number of my reasons calling them where all issues were resolved and got my online account up and running at the same time. The wait time on the call was also short - always a positive factor.
Went with this company partly due to the Green aspect, but also their prices were competitive. Others offering similar prices were online only - great until there is a problem, when the best you get is an overly structured inflexible Live Chat computer that is dependent on the ability of the software engineers who design it.
13 de janeiro de 2021
Switch went very smoothly
Switch went very smoothly. Easy to arrange and good communication
13 de janeiro de 2021
Ok overall however I have just had my
Ok overall however I have just had my
New quarterly bill & I haven’t had an email requesting meter readings so it has been estimated.
Also I am worried I am going to be left with a large bill as I know my consumption has gone up due to being stuck in the house the majority of the year.
Would be helpful for the company to advise if you are using more than your direct debit is covering.
13 de janeiro de 2021
Resposta da Ohms
Hello Jodie,
Thank you for taking the time to review our services.
We would like to inform you that five days before we start preparing your new bill, our system issues an automated email asking for your meter readings.
We understand that you may have missed or not received this reminder, and for your latest bill we have used a set of estimate readings.
A member of our Complaints Team will shortly get in contact with you to get your latest accurate readings so that we can remove any incorrect estimate readings and issue a new and more accurate version of your latest bill.
In regard to your monthly Direct Debit payments, the amount is reviewed twice per year to ensure you are not overpaying or underpaying for your energy usage.
When we review and adjust your fixed payments, we will take in consideration the estimated annual energy usage for gas and/or electricity over a one-year period for your property, seasonal changes and debits/credits on your account.
You can however request a review of the Direct Debit amount at any time and our complaints manager will provide you with further information and assistance in regard to this operation.
Kind regards,
Fabio - GNE Social Media Team
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