GreenThumb Lawn Treatment Service Opiniões 

Craig from Lincoln Branch very helpful and knowledgeable about our concerns about our Lawn.

I have received very good service from this company over the past 5 years, during which time I have paid a £30 monthly direct debit for regular lawn treatments.

However, I understand the company has recently changed ownership, and since then I have experienced a number of issues. Earlier this year, I had difficulty getting treatments carried out despite making multiple calls and sending several emails. During this time, I did however receive frequent contact attempting to sell me additional services.

Last week, I received their usual email and SMS notification advising that a treatment was due and requesting access, which I provided. Their representative attended at the scheduled time and carried out what we assumed to be the normal treatment.

I was therefore very surprised to subsequently receive an email stating that this treatment was not covered under my plan, along with an invoice for £157. At no point did I request or authorise any treatment outside of my agreed plan, and I consider this to be unacceptable.

I would like this matter reviewed and resolved promptly. I look forward to being contacted by a manager. Failing that, I will have no option but to escalate the matter to Trading Standards.

2rd July - Received an acknowledgement, but has anyone been in touch yet . I’ve heard absolutely nothing. They must be busy with a lot of complaints

6th July

Dear GreenThumb Customer Support,

I write further to my previous correspondence, to which I have received no response.

Over the past five years, I have paid a considerable amount for your services. I was content to do so because the service was previously seamless and of a consistently high standard. Unfortunately, the changes I have already highlighted over recent months represent a significant and unacceptable decline in both service quality and customer care.

Most concerning is the issuing of invoices for services that were never authorised. The absence of any retraction or apology in relation to this matter is wholly unacceptable.

As previously communicated, I have now terminated my agreement with immediate effect and cancelled my direct debit.

Furthermore, I will be escalating my experience, specifically in relation to the unauthorised invoice, to Trading Standards.

I regret that this matter has reached this stage, but the lack of response and resolution has left me with no alternative.

Regards

Giles Rowley

Steve Shaw did an excellent job. Lawn looks great, thank you.

Swindon Steve was on time and did a good job. Thanks Steve

our services for lawns are carried out by Jamie from the
Canterbury branch
He is very helpful with treatments, and offers very good advice with problems and how to deal with them. This year we have had many dealing dry thatch on old lawns
His help is invaluable.

GreenThumb wrote to advise that they no longer had a representative covering our area, although they said the situation was being resolved. As scheduled lawn treatments had already been missed, I decided to cancel my account.

GreenThumb confirmed by email that my account had been closed and advised that someone would contact me regarding any outstanding balance. My account was in credit, so I expected the remaining balance to be refunded.

Despite my account being closed, I have not received a refund, and my recent emails requesting an update have not received a response.

This has been a very disappointing experience. Based on the level of communication and the delay in resolving my account, I would not use GreenThumb again.

My husband bought this service. He passed away 6 weeks ago. I have sent a message on their contact form as they inconveniently don’t provide direct contact, to inform them of this and request cancellation of the service. Not one response received to this or the 3 x subsequent emails to follow up for a response. My dead husband however receives emails demanding payment for a service I asked to be cancelled. I thought cowboy companies were a thing of the past, seems not.

Luke Kelly came on Saturday morning & was kind & courteous. He gives advise on lawn care & when to best mow the lawn

Well the work was well done and JAMIE is so helpful and polite a great pleasure to deal with.
I am optimistic that things will improve.

Reliable, efficient, and very personable staff.

Dan Messan is always efficient with a friendly and conscientious approach to his work

Dave Mullins is always polite conscious & helpful

We have used Greenthumb for many years. I have given 4 stars because we have had some problems with our lawn this year for the very first time. Obviously we have to consider the very hot weather. Temperatures higher than normal. We have had our summer treatment so hopefully will help.

The Lawn Care team are brilliant and are doing a good job in looking after my lawn.

However, since the restructuring of the company, I have found it difficult to contact you at times. Telephone calls can be a nightmare, although ring back has proved a god-send. Emails are not always responded to efficiently and I have found that, on occasions, information has not always been passed on to the department/personnel concerned.
When I have managed to speak with personnel, they have always dealt with my queries efficiently and effectively.

I cancelled further treatment - had a confirmation in Feb. and Friday they came unasked between 7-9am - email arrived in my inbox at 8am confirming visit. They carried out a double treatment of fertiliser and oasis (the latter I had never had). Charged me £56. I queried it and they denied my cancellation. I wanted to raise a complaint and they have not replied.
At the beginning of 2026 they had killed my lawn and I have had to have it reseeded at vast expense, hence my cancellation in Feb.

David Gleeson was extremely helpful.cleaned lawn expartly with his collegue D .Walsh

Luke Kelly came and was very helpful n very pleasant. Great guy! Thank you

We had the hard surface treatment (in fact 4 treatments) applied to our block pave drive over a period of 8 months. The initial treatment killed off the weeds but the real difference was after the 2nd / 3rd treatment when the blocks look noticeably lighter.
Thank you to Steve from Somerset NE

As always good service, Luke Kelly treated my lawn with Summer Ready on 25th June, informed me on his arrival and informed me of the treatment being carried out.
He left instructions on keeping animals off etc having carried out the work efficiently, very friendly guy, he asked if I was interested in water retention Oasis for £50 which I declined, a good representive for Green Thumb.

Very bad one of there slough local employees came cut what was told to be cut and in the process damaged property and said that it should have not been there and the left some of what needed to be cleared in the corner of my garden and a full bag blocking parking for my Neighbours, I don't recommend them as they do not care.