GreenThumb Lawn Treatment Service Opiniões 

Totally appalled at the service provision after three years of custom. Trust pilot will not allow me to post pictures but honestly I am so cross at the state my garden has now been left since the new franchising structure and missed / ‘forgotten’ appointments. Will be cancelling my direct debit immediately.

Paul Bailey who calls from Greenthunb always does a first job . Always happy to discuss any issues and we always resolve them .

I was very happy with my NutraGreen 3 Summer Long treatment today (22/07/26) and especially the helpful advice given by Paul Bailey on the next steps to take with my lawn after this third heatwave. I have been with GreenThumb for 15+ years now and the friendly nature of the operatives and service I've received as always been very professional. If you want your lawn to look how a lawn should be I would thoroughly recommend them.

Operative exeptionally warm and friendly and happy to share our moans about lack of rain.I believe it was John from the Beverley branch

Friendly competent service from all the GreenThumb operatives who look after my lawn. Worth the money!

I am absolutely appalled by the complete lack of service and abysmal customer management from GreenThumb (specifically the Kendal branch).
Between January and June 2026, GreenThumb took six months of Direct Debit payments from my account, totalling £181.56. During this entire period, they failed to deliver a single lawn treatment. They are quite literally taking money for a service they have completely failed to render.
I cancelled my contract and requested a refund, then on 24th June, I formally logged a complaint, which the Kendal branch claimed was "escalated to a manager". After 16 days of total silence, instead of getting a resolution, I received a generic, automated email at 4:00 AM implying that I had failed to respond to them and asking if they could close the case. It is an insulting and dysfunctional way to treat customers.
Last week, I emailed Kendal and Head Office again, attaching a full chronology of their failures and giving them a final 7 working days to issue my £181.56 refund. That deadline has now passed with zero acknowledgment.
To GreenThumb Management: Consider this public notice that because you have ignored my final email, I am exercising my statutory rights and issuing a formal Letter Before Action to your head office, plus an Indemnity Claim via the Direct Debit Guarantee scheme and a claim in the Small Claims Court if the £181.56 is not returned immediately.
Case Refs: 01862445, 01862444, 01854682, 01852935

I have been a Green Thumb service user for many years. They have looked after various size lawns for me at different residencies.
Green Thumb manage the service for me, I just have to leave the gate open and pay the bill. Good communications, reliable, punctual, products used 'do what it says on the tin'. Very satisfied with the service I have received over the years.

I recently had a hard surface clean. There is no difference.

First class service. Darren messen. From bath branch is very helpful and good advice on how to take care of lawn.

David gleeson called to assess our garden. Felt that he gave great advice and after speaking with my husband we took up his advice. Looking forward to having a prettier garden next year.

It is more about the person than the company.
Luke Kelly came to our lawn - I wish they would send him each time. He was a very pleasant young man and easy to get along with. He explained what he was doing, what he was putting on etc.

Expensive service with beneficial extras with further costs.

Had a new guy to treat (Jordan Egan) from their Cheltenham dept. He took time to discuss my lawn, and highlighted the weeds that come up in drought conditions, which this treatment will tackle. Very knowledgeable & nice guy!

Ajay was excellent today as always he went above and beyond to hopefully sort out my ant problem in my lawn.
He is always friendly and very professional and polite.

Howard from Canterbury has been looking after our lawn for a few years now and has resurrected it from near certain death. Late last year we planned a programme of treatment to revive and strengthen what was a very mossy shady lawn. Howard scheduled everything carefully and embarked on lawn recovery in April. It’s now July and the treated and reseeded lawn looks great. Howard is always happy to offer advice for ongoing maintenance especially as we suffer with a lot of ants. Thank you Howard

Luke Kelly did my lawn today, lovely helpful guy explained everything he was doing and very polite and friendly

Luke Kelly was very professional and informative of the treatment my Lawn was given and what to do next. Great service! keep up the good work!

Shocking service regaring scheduling - customer service at HQ also questionable.

They have a powerful CRM which has the ability to monitor and manage customer complaints (cases) which is simply not done.

Repeated complaints over the years and finally with regret will be moving to a local company (Lawntec) who’s family owned and not victim to too many organisational shuffles that GreenThumb has fallen victim to.

It’s a shame as a couple of the operators are amazing but if the organisation is not managed effectively I’d renders good people and good products for lawns useless.

January treatment was then not tended to again until July. Regular watering of the lawns and also paid for leatherjacket treatment end of 2025 and also aeration March 2026.

Due to 6 months lapsing the lawns suffered - something that isn’t the case with other organisations - confirmed when contacting them to evaluate the change of service provider.

Real shame….

I have been with Greenthumb (Worcester Franchise) from their beginning and always found them excellent. However, since being taken over, by a Swedish company I believe, and departing from the franchise route, their prices have shot up and their customer service appears to be non-existent with no liaison whatsoever with their accounts/finance departments. I have been in dispute with them since May with no satisfactory solution as yet - they just ignore my emails and continue to bombard me with overdue invoices!

I have now found an excellent local company, substantially cheaper and easier to deal with.

Such a pity Greenthumb.

Chris Dequidt from the Bath branch always looks after my garden. He has always been kind, helpful. Also goes the extra mile if needed.Thanks you Chris, you are a great asset to GreenThumb.