GreenThumb Lawn Treatment Service Opiniões 

When you cancel your subscription can't get some of your money back they say they are very busy and having to take .on more staff sorry but that is not my problem, they are very quick to set up your DD and take your money cant get though to my local depot rang another number told cant speak to me has account in my husband's name yet DD in my name but the other day could speak to me absolutely disgusting Greenthumb is not how it used to be years ago and reading other reviews I am not on my own

Just had a visit from Luke Kelly , very nice chap , asked me about lawn care needs and made some good suggestions.

Tom visited this morning and not only did the treatment necessary for red thread but also took time to ask about the lawns generally giving his advice on ways to maintain and improve them - he clearly knows his ‘stuff’ and is a great ambassador for Green Thumb particularly in the midst of the organisational difficulties Green Thumb are having now - the personal touch makes all the difference!

Just had my Oasis/NutraBooster treatment completed by Lewis this morning. As with all Greenthumb representatives a very pleasant experience. He explained everything to me regarding the treatment and how to follow up. All my interactions with this company have been nothing but pleasant; highly recommended.

Green Thumb did a great job on our drive. We were kept well informed of arrival times and the prep required beforehand. David Gleeson was our rep and he was excellent. Very professional and worked quickly to get the job done. Explained all the safety protocols and did a great job. Would recommend. Thanks all.

Although it was disappointing that the manager David Gleeson was unable to assess my lawn until over a week later after complaining, in which time I had used my initiative to water my lawn I found his visit helpful. I hadn't realised it is best to water your lawn in the morning. He gave me advice due to the very hot weather we were experiencing to water my lawn regularly. He also offered to treat it with oasis free of charge to help recovery. Thank you.

Charlie was prompt , friendly , knowledgeable and efficient.

The workers have good knowledge and advice on how to keep my lawn looking good even in this extreme heat. I will welcome the rain as trying to keep moisture in the ground is impossible at the moment.

Mitch did a good job at treating the lawn and the weeds that have grown. all looking good nw. All we need is some rain!

Excellent service from David and team, who I have worked with now for a number of years. He is always professional, reliable and takes pride in his work. My lawn and driveways have never looked better, they are beautifully maintained. David is punctual, friendly and always happy to go the extra mile. The standard of service form the team is excellent and I would highly recommend to anyone looking for reliable and professional lawn services.

I have been a customer of green thumb for 12 years, the service has been excellent until recently. The communication is poor and I have not had a lawn treatment for 6 months, as it keeps getting cancelled on the day. I pay by direct debit, and yesterday they offered to do the spring treatment at the end ofJuly as they don't have the staff. I explained yesterday that oasis treatment is ideally applied before dry periods, and weeds have appeared as there has been no treatment for 6 months. The receptionist said they will still do it later in the year as we have already paid for it ?!? I asked for a refund as they missed the spring ready treatment and summer ready treatment and oasis treatment. I was told they would contact me back but they never did.

I understand that it has recently changed ownership, and recommend looking elsewhere for your lawn care.

I knew when Green Thumb operative would call and young Calum was on time. A friendly and helpful person

What on earth is going on with this company .
Customer services is non existent. Ask for advice not responded in six weeks !

After being a loyal customer for over 20 years and recommending lots of people over the years it’s time for a change.
The lack of response and loyalty is poor . I genuinely feel sorry for the staff having to work for a corporate company who are only concerned with their profit .
They will be lucky to keep customers if they continue to treat people with such disregard .
Do not recommend this company

We have had Jamie from the Canterbury Branch looking after our garden for the last four years. He's always polite and very professional. Always answering any queries we may have about our lawn and offering us the benefit of his considerable knowledge. We look forward to our GT visits and both my wife and I think he is a great asset to the company. Thank you Green Thumb and thank you Jamie!

I have been a user of GreenThumb Lawn services for a number of years now and after a recent aeration and scarification treatment combined it left the lawn patchy and bare in places due to a very hot spell of weather. I dropped an email to Chris who kindly arranged for Marty to come out within a day who re-seeded the lawn again. Marty offered plenty of good advice on what I need to do so I am now determined to do so. Thanks Marty for your great work.

The service has just got worse and worse to the point now where they don’t even do what they have agreed to do. Failed to carry out our aeration on two occasions and every time there is a different excuse. Then said “We will issue a third date for you as soon as possible” - have chased and chased over multiple months and when they eventually reply they say because of the weather in the last week that they won’t carry it out until autumn. I’ve cancelled and won’t be coming back. Avoid.

Kieran who visited our home was very polite and extremely knowledgeable.He advised that we have leather jacket infestation,hence the reason for the lawn being shabby. He recommended Pest Management biostimulant followed Nutrashield Pest Management.
We have agreed the treatments.

John came out to provide an initial assessment, he was polite and informative.

After deciding which package suited us, he carried out the first treatment and arranged setting up our account.

Would thoroughly recommend at this stage.

Two good men who worked fast but carefully. Our lawn has been a battle this winter and I ended up levelling and reseeding the whole thing after hand scraping a huge layer of moss. It is now better than ever so hopefully the treatment will keep up the appearance until the whole thing becomes burnt to a brown crisp again. Arggh!

I've been a customer for 10 years and have received good service from operatives. Since the company has
been taken over it has become a sort of corporate nightmare.
Promotions every five minutes and a basic inability to provide a service eg.
No treatment since end of February.
No contact with operatives only through central call centre.
Failure to answer calls promptly.
No response to emails.
No apology for cancelled visit and no prompt reschedule.
A promise of call from senior manager never happened.

In short a dismal lack of service and considering I pay monthly verging on fraudulent practice.