Greptile Opiniões 

I signed up for Greptile expecting to pay $90. Instead, I was charged $700 because they had enabled unlimited "flex usage" by default, without my explicit consent or any spending cap. Their signup flow allows you to add a cap for additional usage, but this is opt-in by default and there is no option for disabling flex usage during signup.

As a small startup, an unexpected charge like this is not a small thing.

Usage-based pricing is fine. Enabling unlimited paid usage by default, without requiring an explicit opt-in, is outright unethical and goes against basic industry standards for transparent billing.

When I raised the issue and requested a refund, Greptile refused. I’ve completely lost trust in Greptile and cannot recommend them, despite their product otherwise being great. Buyer beware.

We enabled Greptile for our open-source repositories but were not aware that doing so would result in a paid plan or usage-based billing being activated.

Later, we discovered invoices for usage that our team had never knowingly approved. The team member who originally enabled the integration was also not aware that billing would be activated for repository authors.

In our view, moving users from a free/open-source setup into paid or flex usage should require a clear and explicit confirmation before any charges begin. A notification after usage has already occurred is not the same as getting consent beforehand.

This is especially concerning for larger open-source projects, where an integration may be enabled by one team member and potentially generate charges across repository activity without the organization realizing that paid billing has been activated.

We have contacted Greptile and asked them to review and cancel the invoices. We will update this review depending on how they handle the situation.

Regardless of the outcome, we believe billing and plan changes should be communicated very clearly and require explicit opt-in before customers start accumulating charges.

They revoked a signed contract one day after we executed it, then re-quoted us at more than 5x the price. The deal — including its no-overage term — was priced, reaffirmed in writing, and sent to us for signature by their own rep. Their signature-ready contracts mean nothing. We terminated immediately.