I reached out to the sales department in hopes of saving some money on my home insurance. I provided all my info to get a quote and sent over my declaration page. A few weeks have now went by... Ver mais
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Leia as opiniões dos outros
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Ver mais
A empresa respondeu
Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Ver mais
A empresa respondeu
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Informações de contacto
1122 Oberlin Rd., 27605, Raleigh, Estados Unidos da América
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,2
Bom
148 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Your customer service was exceptional
Your customer service was exceptional. And representative that I talked to on the phone was clear, succinct, and quite pleasant. I asked him a rather detailed question and he answered it promptly.
17 de abril de 2025
Resposta da Guardian Service
Thank you so much for the wonderful feedback! We’re delighted our representative could answer your detailed question clearly and promptly. Providing exceptional, friendly service is our top priority, and it’s great to know we delivered. We appreciate your trust in Guardian Service and are always here whenever you need us.
I was in the process of ordering this…
I was in the process of ordering this service when I realized I had the wrong service. I apologized to the sales person, who was very professional, and ended the call...without purchasing the service. I repeat...without purchasing the service. This is the second time I have informed the company that I did not purchase the service...which is the exact opposite of the emails they keep sending me. Please stop sending me these flawed/incorrect emails. I will keep checking my bank statements to make sure I am not being charged for a service I did not pay for or sign up for. By the way, I did sign up for American Water Resource, (affiliated with the City of Philadelphia where I live) which is the business I was lookig for when I mistakenly called this company. I hope this information offically ends this company's emails to me. I appreciated the professionalism of the customer service agent but I do. not appreciate repeatedly responding to emails from this company insinuating that I purchased a service from them that I absolutely DID NOT PURCHASE!
14 de abril de 2025
Resposta da Guardian Service
Hi Ms. Benrahou, we've refunded your account and hope you found the service you were looking for! I'm more than happy to talk to you more on the phone or via email if you have additional questions.
Best,
Kara Credle
Communications Manager
Lack of communication
Lack of communication. For example:I have to ask for the policy in writing nor I was informed if it's in the website. It wasn't clear whether my monthly fees will be automatically deducted every month from my credit card.
11 de abril de 2025
Resposta da Guardian Service
Hi Jerry & Julieta, thank you for your feedback! We are always looking to improve our process, and I'll be reaching out to you directly to make sure you understand everything about your policy and monthly subscription!
Best,
Kara Credle
Communications Manager
Fair Pricing
10 de abril de 2025
Resposta da Guardian Service
Thanks for the feedback—glad you found our pricing fair! We work hard to keep coverage affordable and appreciate your support.
Best,
Zach Clayton
Co-Founder
Resposta da Guardian Service
We appreciate your kind words. We’re here whenever you need us.
Best,
Kara Credle
Communications Manager
easy to use app
easy to use app. all info about service on website. service is clear on detailed plans provided
8 de abril de 2025
Resposta da Guardian Service
Thank you for choosing Guardian Service! We appreciate your trust and are always here if you need anything.
Best,
Kara Credle
Communications Manager
I want my papers sent to my mailing…
I want my papers sent to my mailing address and you seem to only want email thank you
2 de abril de 2025
Resposta da Guardian Service
Hi Sherri, thank you for your feedback! I'm reaching out directly to see what we can do for you.
Best,
Kara Credle
Communications Manager
Guardian's helping hand
Guardian was very helpful in helping me pick the right plan for my house. Guardian knows how to treat their customers right.
3 de abril de 2025
Resposta da Guardian Service
Hi Gary, Thanks for the kind words! We're so glad we could help you find the right plan and make the process feel easy. At Guardian, we believe choosing coverage should feel empowering—not overwhelming. We’re always here to serve and simplify.
Best,
Zach Clayton
Co-Founder
Simplicity.
8 de abril de 2025
Resposta da Guardian Service
Hi Fred, Thanks for the review! Simplicity is exactly what we’re going for—easy, clear, and hassle-free from start to finish.
Best,
Kara Credle
Communications Manager
Representative was professional and…
Representative was professional and courteous. Took care of the situation within minutes.
29 de março de 2025
Resposta da Guardian Service
Archie, Thank you for sharing your experience with us! We’re thrilled that our representative was able to quickly resolve your situation and provide the professional, courteous service you deserve. Our team is here to make protecting your home as effortless as possible, and we look forward to continuing to serve you.
Zach Clayton
Co-Founder
Very polite and accomodating over the…
Very polite and accomodating over the phone. I hope I never nee3d them.
26 de março de 2025
Resposta da Guardian Service
Thank you for your review! We’re glad our team could offer polite and accommodating service. Here’s hoping you never run into an issue, but if you do, we’ll be ready to help.
Zach Clayton
Co-Founder
Resposta da Guardian Service
Oscia, Thank you for your feedback! We’re glad you found our information helpful, and we’re always here if you need further assistance.
Kara Credle
Communications Manager
The registering online was easy and the…
The registering online was easy and the price was good.
20 de março de 2025
Resposta da Guardian Service
Thanks for the great feedback! We’re glad the process was smooth and the price was right. Welcome to Guardian Service!
Best,
Kara Credle
Communications Manager
All is well thank you!
I recently left avery bad review about a mix up with my account. Well, I am glad to say, Guardian responded big time. My account has been verified and updated and they even gave me a month credit! It's nice to know some companies ctually read thse things! I am happy.
24 de março de 2025
Resposta da Guardian Service
Hi Mr. Mendsen, Thanks so much for the update! We're glad we could turn things around and make things right. Listening, responding, and doing the right thing — that’s what we’re all about. We’re grateful to have you with us!
I haven’t had a claim so I can’t rate it
6 de março de 2025
Resposta da Guardian Service
Hi Richard, Thank you for your review! We understand that the true test of a provider often comes during a claim, but we’re glad you’re with us. Our goal is to provide peace of mind by ensuring you have the right coverage in place when you need it most. If there’s anything we can do to enhance your experience, feel free to reach out. We appreciate you being a part of Guardian Service!
Best,
Kara Credle, Communications Manager
Great customer service!
7 de março de 2025
Resposta da Guardian Service
Hi Gloria, Thank you for your kind words! Providing great customer service is at the heart of everything we do, and we’re thrilled to hear you had a positive experience. If there’s anything else we can do for you, don’t hesitate to reach out. We appreciate your trust in Guardian Service!
Zach Clayton, Co-Founder
Great customer service skills!
13 de março de 2025
Resposta da Guardian Service
Gwendolyn, Thank you for your feedback! Providing excellent customer service is at the heart of what we do, and we’re thrilled to hear you had a great experience. If you ever need assistance, we’re always here to help.
Best,
Kara Credle
Communications Manager
My experience with Guardian service
My experience with Guardian service
Has been awesome!!! Really good website
3 de março de 2025
Resposta da Guardian Service
Hi Larry, We're thrilled to hear that you've had an awesome experience with Guardian Service and that you find our website really good. Making homeownership easier and more affordable is at the heart of what we do, and it's great to know we're delivering on that promise for you. If you ever need anything, we're here to help.
Best,
Kara Credle
Communications Manager
It’s worth it
28 de fevereiro de 2025
Resposta da Guardian Service
Thank you for your feedback! We’re thrilled to hear you found value in our service. At Guardian Service, we’re committed to making homeownership easier and more affordable by providing personalized insurance solutions tailored to your needs.
Zach Clayton
Co-Founder
Explanation of protection fully…
Explanation of protection fully explained on website easy to sign up. I really like the cancellation policy. Hopefully I’ll never need but in an older house I didn’t want to take any chances.
6 de março de 2025
Resposta da Guardian Service
Thank you for your thoughtful review! We're glad to hear that you found our website clear and easy to navigate. At Guardian Service, we believe in transparency and making protection simple, so you can feel confident in your coverage. We understand the importance of peace of mind, especially with an older home, and we’re here whenever you need us.
Zach Clayton
Co-Founder
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