I reached out to the sales department in hopes of saving some money on my home insurance. I provided all my info to get a quote and sent over my declaration page. A few weeks have now went by... Ver mais
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Leia as opiniões dos outros
I had the pleasure of speaking with Steve on Wednesday, December 18, 2024. Steve was so personable and was able to put my mind at ease with the decision I was about to make. He answered every questio... Ver mais
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Great customer service and coverage in my area! I couldn't find any other insurance plan that covered my sewer/water line specifically. The sales person explained everything clearly, including the ris... Ver mais
A empresa respondeu
The enrollment process was very easy and the coverage is reasonably priced. No one ever thinks about such losses or expenses until they happen. And then when they do, they are surprised that their cur... Ver mais
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Informações sobre a empresa
Escrito pela empresa
Insurance shopping is a hassle. We reshop your policy automatically so you never overpay again. At Guardian Service, we're reinventing insurance shopping. Rooted in service, powered by technology, and driven by real people — we make insurance simple, personal, and built to protect you for life.
Informações de contacto
1122 Oberlin Rd., 27605, Raleigh, Estados Unidos da América
- (844) 448-2734
- info@guardianservice.com
- guardianservice.com
4,2
Bom
148 opiniões
Respondeu a 55% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Chap was very informative and answered…
Chap was very informative and answered my questions
6 de dezembro de 2024
Resposta da Guardian Service
Hi Patricia,
I'm so glad Chap was able to assist you in answering any questions you may have had. I will pass your kind note along to Chap as I know it will mean a lot for him to hear!
We appreciate you here at Guardian Service, and if there's ever anything we can do to help you, please let us know.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Resposta da Guardian Service
Hi Greg,
We are glad you've enjoyed Guardian Service so far, and appreciate you trusting us to protect your water and sewer lines.
If there is ever anything we can do to assist you moving forward, please let us know!
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Frictionless purchase experience
I appreciated how easy the online purchase experience was for Guardian's service line warranty. It was easy to understand my options and to make a selection. Everything was pretty frictionless and I felt confident in my decision.
15 de outubro de 2024
Resposta da Guardian Service
Hi Mike!
We are glad you found the online purchase experience easy, and you knew what service you were getting in return.
We are happy to assist in any way we can moving forward, so please let us know if you ever have any questions or need assistance .
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Rep was able to answer my questions.
25 de novembro de 2024
Resposta da Guardian Service
Hi Laura! We are glad we were able to assist and look forward to answering any more questions you may have in the future. Thanks for trusting Guardian.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
I was contacted by a sales rep…
I was contacted by a sales rep regarding coverage for utility line issues running from my home to the street. It was explained to me that this is something that many people either are not aware of or don’t fully understand! Thanks to Guardian I am now relieved of the potential stress and expense of an unexpected disaster should it occur.
29 de outubro de 2024
Resposta da Guardian Service
Hi Mitzie! Thank you for trusting Guardian Service to protect those utility lines. We're so glad you saw the benefit of our warranties and how they can relieve potential stress when it comes to protecting your home. Please let us know if we can ever help you!
Best regards,
Zach Clayton
Co-Founder, Guardian Service
No hesitation!
The enrollment process was straightforward and very easy! The plan is economical, especially considering that it’s most likely an add-on that many homeowners haven’t made a priority. There are so many unexpected things involved in property maintenance. This is a great warranty to have in place.
2 de dezembro de 2024
Opinião espontânea
Resposta da Guardian Service
Hi Robin! We are so glad that our warranty has given you some peace of mind, and that you found the sign-up process to be easy. Please let us know if there's ever anything we can do for you in the future.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
It was fast and easy to sign up for…
It was fast and easy to sign up for your payment plan. I didn't have the money to pay in one lump sum. When I saw you had a payment plan I was happy to sign up for a warranty plan. I made a mistake with the name. I asked for help and was called back the associate who called me was happy to make the changes for me.
I love you warranty plan
21 de novembro de 2024
Resposta da Guardian Service
Hi Jackie! We're so glad you were happy with our monthly payment plan. Thanks for trusting Guardian and we look forward to working with you in the future.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Buying this service was easy
Buying this service was easy, but that's all I can say about it. Haven't done a claim yet so who knows
20 de novembro de 2024
Resposta da Guardian Service
Hi Richard! Thank you for choosing Guardian and we're glad you found the sign-up process easy. We look forward to assisting you should you ever need any help.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Plan Choice Assistance
I couldn't decide which plan made the most sense for my home but was able to quickly / easily connect with a rep on the team who took all the time I needed to talk through plans and find the one that made the most sense. I spoke directly with the head of customer service and he couldn't have been more helpful! Would 100 / 10 recommend.
19 de novembro de 2024
Opinião espontânea
Resposta da Guardian Service
Fantastic to hear, Lauren! We're glad we were able to help select the best plan for your home. Please let us know if we can do anything else to help make your experience with Guardian the best that it can be.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Great service, peace of mind
Guardian Service has given us peace of mind that our whole home is protected. The customer service team was great and even sent us a welcome package!
19 de novembro de 2024
Resposta da Guardian Service
Thanks, Katie! We're glad you enjoyed the welcome package. Please don't hesitate to reach out if we can be of service.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Signing up
Basically just signed up for service. Have not had to use the service yet but the sign up process was quick and easy. I hope I never need the service but it gives me peace of mind to know that if I ever do it’s there!
5 de novembro de 2024
Resposta da Guardian Service
Thank you for taking the time to share your feedback! We’re glad to hear that the sign-up process was quick and easy and that you feel peace of mind knowing you’re covered if the unexpected happens.
We strive to provide a top-notch experience, and we’d love to hear how we can improve to make your experience even better. If there’s anything we can do or any questions you have, please feel free to reach out—we’re here to help!
Thank you for trusting Guardian Service, and we hope to exceed your expectations moving forward.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
I'm so confused
I'm so confused. I went through the process to buy your product then I can not get anyone to confirm what I bought. Then I keep getting messages stating I need to buy more. Very disappointed. Usually, when you buy a product, the first step of satifaction is being confident you bought the right product... not the case with yours. I'm still confused and have no idea if I will be covered or not.
10 de outubro de 2024
Resposta da Guardian Service
Hi Terence,
Thank you for taking the time to share your concerns and for connecting with our customer service team to address them. We understand how important it is to feel confident in your coverage, and we’re glad we could work with you to resolve this.
We’ve listened to your feedback and have taken steps to ensure clearer communication across our platform. If you have any further questions or need assistance, please don’t hesitate to reach out.
We appreciate the opportunity to make things right and thank you for trusting Guardian Service.
Best regards,
Peter Kerr
VP Customer Success, Guardian Service
It was easily accessible and…
It was easily accessible and explanations were detailed so I did not need to ask any questions.
18 de outubro de 2024
Resposta da Guardian Service
Hi Lewis,
Thank you for sharing your feedback! We’re so glad to hear that everything was easily accessible and clear enough that you didn’t need to ask any questions. Providing a seamless experience is what we aim for.
If you ever do have questions or need assistance in the future, don’t hesitate to reach out—we’re always happy to help.
Best regards,
Zach Clayton
Co-Founder, Guardian Service
Quick response on correction of phone…
Quick response on correction of phone #. But I do need to know if this charge is a recurring monthly charge on my CC. Please let me know as I already asked on a previous email
14 de outubro de 2024
Resposta da Guardian Service
Hi George,
Thank you for your feedback! We’re glad we could assist with the phone number update quickly. Our customer service team also confirmed your second question had been answered on a separate email exchange, but please do not hesitate to reach out should you need anything else.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Great customer care and provide a…
Great customer care and provide a needed service
14 de outubro de 2024
Resposta da Guardian Service
Hi Howard,
Thank you for your kind words! We’re so glad to hear that our customer care and services have been helpful to you. Providing reliable support and coverage is what we aim for every day.
If there’s anything more we can assist with, please feel free to reach out. Thanks for choosing Guardian Service!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
My experience signing up with Guardian…
My experience signing up with Guardian Service was very easy. I hope that I never need to use it, but if I do need to I want to make sure it is in place to protect me against any issues with outside plumbing.
10 de outubro de 2024
Resposta da Guardian Service
Hi Maritza,
Thank you for sharing your experience! We’re glad to hear the sign-up process was so easy for you. Like you, we hope you never have to use the coverage, but it’s great to know you feel secure with that extra protection in place.
If you ever have any questions or need assistance, we’re always here to help. Welcome to Guardian Service!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Good deal!
It was easy to sign up and now I can rest assured. The offer was greatly appreciated.
18 de outubro de 2024
Resposta da Guardian Service
Thanks for your kind feedback! We’re happy to know the sign-up process was simple and that our offer gave you peace of mind. That’s exactly what we aim for.
If there’s ever anything you need, don’t hesitate to reach out. Thank you for trusting Guardian Service!
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Declaration of Coverage
I recently joined. I didn’t see my declaration of coverage. I phoned and Peter Kerr answered my call. He resent it to me and called me back to make sure I received it. It was in my spam folder. He was so polite and helpful. Listened to my concerns I had with a previous company.
He made me feel so much better choosing Guardian. I hope I don’t need your services if something happens but feel blessed knowing it will be taken care of.
Thank you Peter for being a great representative for your company.
17 de outubro de 2024
Resposta da Guardian Service
Hi Bonnie,
Thank you so much for sharing your experience! We’re thrilled to hear that Peter was able to provide such exceptional support and address your concerns. It’s always our goal to make sure every customer feels confident and cared for.
We hope you never have to use our services, but it’s wonderful knowing you have the peace of mind that we’re here when you need us. We’ll be sure to pass your kind words along to Peter—he’ll be so happy to hear them!
Welcome to the Guardian family, and don’t hesitate to reach out if you ever need anything.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Resposta da Guardian Service
Thanks for giving Guardian Service a try! We’re confident you’ll be happy with the protection and peace of mind we provide. If you ever have questions or need assistance along the way, we’re just a call or email away.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
Great information.
3 de outubro de 2024
Resposta da Guardian Service
Hi George,
Thank you for your review - we're glad you found the information helpful. Please let us know if you have any questions or need more details.
Best regards,
Peter Kerr
VP Customer Success | Guardian Service
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