Guesthoo Opiniões 

22
•
TrustScore: 4 em 5

3,9

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If you are thinking of staying with Guesthoo, I'd strongly advise taking a full inventory with photos of everything in the house on check in and check out. Not something you'd necessarily want to... Ver mais

Classificada 5 em 5 estrelas

We recently stayed at a property in Devon managed by Guesthoo and had a great experience. The house was clean, check-in was easy, and communication throughout was very clear with some great local reco... Ver mais

Classificada 5 em 5 estrelas

Probably the nicest Airbnb I've ever stayed in in the UK - clean, tidy, THE most comfortable bed and a well-stocked kitchen (always my pet-peeve in an holiday-let!) There was lots of smart tech... Ver mais

Classificada 5 em 5 estrelas

I had the loveliest experience at one of Guesthoo’s property! I enjoyed a very comfortable stay. We found the instructions to get in easy to follow. We asked Guesthoo for recommendations in the lo... Ver mais

Informações sobre a empresa

Escrito pela empresa

Guesthoo is a specialist short let management company helping property owners across the South West make the most of their homes while enjoying a stress-free hosting experience. Founded by holiday homeowners, we understand the care, trust and attention required when letting a much-loved property. Our friendly, experienced team provides a comprehensive management service tailored to each owner and home. From creating and optimising listings to managing bookings, guest communication, pricing, cleaning and day-to-day operations, we take care of every detail. Our approach combines local knowledge, smart revenue management and a personal level of service. We work closely with owners to increase bookings and income while ensuring guests receive a consistently welcoming, high-quality stay. At Guesthoo, we believe successful holiday letting should feel straightforward, transparent and rewarding. Whether you are launching your first holiday let or looking for better support for an established property, our team is here to help your home reach its full potential.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

22 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as opiniões

(22)

22 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

Be careful & take your own inventory!

If you are thinking of staying with Guesthoo, I'd strongly advise taking a full inventory with photos of everything in the house on check in and check out. Not something you'd necessarily want to have to do for a relaxing break but it seems with this host you may need to!

I stayed at one of the host's airbnbs with my family. The stay was fine, but two weeks later I was falsely accused of theft by the owner. He alleged that someone in my group had stolen a 'soda streamer' from the property. No one in my group even saw a soda streamer in the house. After an administrative headache back and forth with airbnb that lasted almost a month, absolutely no evidence was provided, no police incident number was provided, no apology was provided and the case was completely dropped.

When you pay good money for a relaxing break, this is absolutely not what you need, I also hold myself to a certain standard as a guest so it is disappointing when the host doesn't do the same. Possible this is a one off honest mistake by the owner, but also possible the company is struggling financially. Would treat with an abundance of caution if you do stay with them!

31 de agosto de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely Cottage in the Cotswalds area

We booked Leaways cottage in Horsley (Nailsworth, Gloucestershire) through Guesthoo and had a great experience.
Our four-day stay was very pleasant. The cottage is beautiful, cozy and confortable, We especially enjoyed the garden and veranda. We also appreciated the welcome basket we found upon arrival.
All the instructions and suggestions provided, both by email and on-site, were very detailed.

31 de julho de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Disgusting property .

Disgusting property .. dirty and totally miss represented on booking. Com
Stinking bedding heavy dust build up unusable balcony at a premium price . Customer services rude and unhelpful and promised a compensation never got. I had to replace the pillows myself the smell of them was so bad 🤮 never use this company again

26 de julho de 2026
Opinião espontânea
logótipo da Guesthoo

Resposta da Guesthoo

Hi Pam,

We're disappointed to read your review, as it doesn't reflect the way this situation was actually handled.

We're surprised by your comments regarding our team being rude and unhelpful. When you contacted us to say you were having trouble with the key code you'd been sent, we were available on the phone immediately and got you into the property without delay.

We do not agree with the suggestion that you were promised compensation and never received it. Following your stay, we offered payment covering the cost of the replacement pillows, along with an additional goodwill gesture for the inconvenience caused. This is processed via Booking.com rather than paid directly by us, and while the timing of that sits with them, we followed up on this regularly on your behalf and can confirm it was received approximately 7 working days after the offer was made. Not receiving the level of compensation you were hoping for isn't the same as being unhelpful, and we responded promptly to everything you raised with us, both during and after your stay.

When you first raised the issues, we responded immediately by phone and email, and offered to send our housekeeper back out to the property, but you advised that you did not wish to be disturbed, which we respected.

We take reports like this seriously, and we've taken the time to review everything you've raised in full to ensure the situation has been assessed fairly.

Best wishes,

The Guesthoo Team

Classificada 5 em 5 estrelas

Professional and friendly!

I've stayed at several holiday rentals managed by these guys in Cornwall and Devon and always had a great time. Communication is top notch and the properties are always spotless. Would recommend!

5 de agosto de 2026
Opinião espontânea
Classificada 1 em 5 estrelas

Avoid this company.

Avoid this company.

We arrived to find the property in an unsanitary condition. The floors were filthy, with crumbs throughout, and after washing them ourselves twice the water was still black. The balcony and outdoor furniture were covered in dirt and bird droppings, making them unusable.

There were also safety concerns, including a broken balcony door lock that should have been identified before guests arrived.

Although the company promised to arrange cleaning, this did not happen until the third day of our stay. We left the property while the cleaner was there, only to return and find many of the issues still unresolved.

The most worrying part is that this company continues to let properties in this condition. Basic cleaning, maintenance and quality checks should happen before guests check in, not after they complain.

We cannot recommend staying in any property managed by this business.

19 de julho de 2026
Opinião espontânea
logótipo da Guesthoo

Resposta da Guesthoo

Hi Anton,

We're really sorry to read this. This isn't the standard we expect any guest to arrive to, and we completely understand how disappointing it must have been to spend part of your holiday dealing with issues that should have been resolved before your arrival.

As soon as you made us aware of your concerns, we worked to arrange a return visit to the property. While it's clear we didn't manage to put things right to your satisfaction on this occasion, that doesn't mean the matter ended there. We've since carried out a full review with the teams involved to understand exactly what happened and where our usual processes fell short.

Cleanliness, maintenance and safety checks are fundamental to how we manage our properties, and when something doesn't meet the standards we set, we investigate it thoroughly. We work closely with our housekeeping and maintenance teams, and where improvements are needed, we make sure they're acted upon.

We know one experience like this can undermine confidence, which is why feedback like yours is never dismissed. Every issue raised helps us strengthen the systems and standards that thousands of guests rely on each year.

Best wishes,

The Guesthoo Team

Classificada 5 em 5 estrelas

Fantastic holiday

Booked a holiday to Penryn through guesthoo and it couldn’t have been better. Property was perfect, all the instructions were so clear and we had the best time. Seamless customer service from a team who are clearly experts of the local area!

25 de maio de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Devon Trip 10/10

We recently stayed at a property in Devon managed by Guesthoo and had a great experience. The house was clean, check-in was easy, and communication throughout was very clear with some great local recommendations! The Royal Oak in Meavy was a particular highlight - great local Otter ale on tap! Will definitely look out for their properties for future South West trips. Many thanks!

27 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Increased bookings and occupancy

Guesthoo have been amazing since joining them from another management company, we were lacking bookings and being underpriced. Now we have a fully booked summer and bookings going forward, thank you so much what you have done for us!

20 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

5 star service

I had the loveliest experience at one of Guesthoo’s property! I enjoyed a very comfortable stay. We found the instructions to get in easy to follow. We asked Guesthoo for recommendations in the local area and they came back with great choices very promptly.

The bed was comfortable, kitchen well equipped and the place was spotless.

Had the window open and could hear the birds chirping in the morning…so peaceful. Would definitely recommend staying with them again. Great service all round!

11 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Lovely Cornish cottage, 10 mins from local beaches and 2 mins from A30 to get everywhere else

We really enjoyed our stay here in Redruth. The property was a charming Cornish cottage, very clean on arrival, and super comfortable. After some long blisteringly hot days out on the beach and visiting local Cornish towns, it was nice to come back to a cool, clean and well maintained house. Had a minor issue when we arrived getting the safe open to get the keys, however communication with William was quick and clear. To my embarrasment it was me putting the code in incorrectly ;-). Will definitely be booking for next year.

8 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We had a lovely family holiday

We had a lovely family holiday in Cornwall, staying in a beautiful, spotless property that had everything we needed. The whole experience was relaxing from start to finish. Guesthoo were fantastic throughout and especially helpful when we had a bit of trouble with the washing machine. They responded quickly and got everything sorted. Great communication and excellent customer service. We'd happily book through them again and would definitely recommend them to others.

5 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Beautiful home and quick help in a crisis

Probably the nicest Airbnb I've ever stayed in in the UK - clean, tidy, THE most comfortable bed and a well-stocked kitchen (always my pet-peeve in an holiday-let!)

There was lots of smart tech in the house, but plenty of helpful guides and instructions all over the place that meant even a couple of us olds could get to grips with it quickly.

The only hiccup with our stay on the third day we found ourselves locked out with (what we thought) was the only key inside. We called Guesthoo for help who sorted us out with a back-up key so quickly -- on a saturday too!!! 10/10 for service and resulted in only a minor distruption to our holiday.

4 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

Stayed 3 times, great each time!

We've stayed in a few Guesthoo properties now and each time the experience had been great. The properties are as advertised, they're always clean and the service when we've had questions has been brilliant.

20 de julho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

I loved my stay at a Guesthoo property

I loved my stay at a Guesthoo property and thought the customer service team were personable, friendly and super helpful. They provided us with a full guide of information about the house and where to visit nearby, and checked in to see how we were getting on which was a lovely touch. I wouldn't hesitate to book them again!

1 de julho de 2026
Opinião espontânea

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