Guest Reservations Opiniões 61 768

Resposta da Guest Reservations

8/05/2025

Hi Vinícius,

We are sorry to hear that there was an error with your booking and want you to know that we understand how frustrating it can be to have plans disrupted and that we want to make things right for you.

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

8/05/2025

Hi Inês,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

30/04/2025

Hi Rose,

Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.

We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.

We value your business and look forward to assisting you.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

24/04/2025

Hi Lílian,

Thank you for reaching out, and we’re very sorry to hear about the situation regarding your reservation and unauthorized charge.

We’ve received your request regarding Reservation R5550701686, and we understand your concern about the charge of US$386.74. Please know that Guest Reservations takes all unauthorized payment claims seriously, and we are committed to reviewing this urgently.

If you haven’t already, please ensure that your message to customercare@guestreservations.com includes your full name, the email used during the booking, and any documentation from your credit card provider that can support your claim. This will help us prioritize and escalate your case for immediate investigation.

We appreciate your patience and are working to resolve this as quickly as possible.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

28/03/2025

Olá Lara,

Lamentamos muito saber que você teve problemas com sua reserva. Entendemos como é frustrante ser cobrada por um serviço sem receber a confirmação adequada e sem acesso aos dados da reserva.

Mesmo sem o número da reserva, podemos localizar seu pedido com base no nome completo, endereço de e-mail utilizado na reserva e o valor cobrado. Pedimos, por gentileza, que envie essas informações para customercare@guestreservations.com, com o assunto "URGENTE – Cobrança sem confirmação – Lara Crepaldi" para que possamos investigar o caso com prioridade e ajudá-la o mais rápido possível.

Agradecemos por nos informar e estamos aqui para ajudar a resolver essa situação.

Atenciosamente,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

12/11/2024

Hi Natallie,

We apologize for the negative experience you had with Guest Reservations and want you to know that customer satisfaction is our top priority. We want to help every traveler have a great experience.

We understand that you were under the impression that Guest Reservations was affiliated with the hotel you booked. As an independent travel network, Guest Reservations is not affiliated with any hotel, and we strive to be transparent about this on all of our webpages and customer communications.

We also require every customer to acknowledge that Guest Reservations is an independent travel network before finalizing their reservation.

We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we would be happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

21/05/2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

14/05/2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

1/03/2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care

Resposta da Guest Reservations

1/03/2024

Hi,

Thank you for reaching out to us. At Guest Reservations, we highly value customer satisfaction and would like to address your concerns.

We do our best to be transparent about policies and make sure they're clearly stated on our website so that you know where you stand. However, we would be happy to look into the specific issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.

Sincerely,
Chantal Reynolds
Guest Reservations Customer Care