Gus & Bella Box Opiniões 

293
•
TrustScore: 4.5 em 5

4,7

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Classificada 5 em 5 estrelas

Amazing boxes, really high quality items , I was amazed at what you actually get in each box Beautifully packaged and arrived quickly

Classificada 5 em 5 estrelas

We have a spooky Halloween kitty and he LOVED his first box from Gus & Bella (and so did we!). The pumpkin catnip toy was an immediate hit, the sweets are one of my favourites (and his name... Ver mais

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Classificada 5 em 5 estrelas

Fantastic lil company selling sub boxes that are what cats and owners want. Items are quality and arrive on time. My cats adored their recent box so much so Maisie’s under bed bunny kicking the bunny... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I really look forward to our monthly box from Gus and Bella - our cats devour the treats and love the toys. There’s always a ‘wow’ or an ‘awww’ moment when I check out the human gifts too - they’re cu... Ver mais

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Informações sobre a empresa

  1. Eventos e entretenimento

Escrito pela empresa

Gus & Bella Box is the subscription box for cats - and their humans! Each month we'll deliver toys and natural treats for your cat, and cat-themed/wellness goodies for you, all tailored to a monthly theme. You can also purchase as a one-off gift box.


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4,7

Excelente

TrustScore: 4.5 em 5

293 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,7

Todas as opiniões

(293)

13 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Love the boxes

Love the boxes. My cat always comes and sits to see what has arrived. Customer service is also brilliant. I thought I had a gift missing so they added something to my next box. I also asked to purchase another of the free gift I received with my 2nd box. They had some left so sent one with my next box.

Some food my cat won't eat but that's his preference, he really likes fish but not so much chicken. But I give this away to a friend.

24 de maio de 2024
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Resposta da Gus & Bella Box

Thanks for the lovely review and happy to help where we can RE customer service issues

Classificada 5 em 5 estrelas

My experience with Gus and Bella was…

My experience with Gus and Bella was phernomanal it was my first box and already wanting more my cats love it expecially the catnip fillies toys and tea and I am loving the mug thank for for my making my experience lovely .
Meg

1 de maio de 2024
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Resposta da Gus & Bella Box

Hi Meg, so delighted you are happy with your first box, Hope you and your cat enjoy future boxes!

Classificada 5 em 5 estrelas

Love what you get

Love what you get, different every month, cat food/treats and thing's for the cat parents. Had a problem with one item in one box and thay sorted it out and i got an item for inconvenience. If you can't afford every month you can stop and restart at any time just ask thay are happy to help with everything (you get kitten or cat and can upgrade to cat from kitten just ask and thay will sort it) 5 star's

11 de maio de 2024
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Resposta da Gus & Bella Box

Thanks for the fantastic review - so glad you're enjoying the monthly boxes :-)

Classificada 5 em 5 estrelas

Great items every time!

Great items in the box every time. Really broad variety and good value for money. The themed boxes make it even better! They were really responsive when I wanted to change my kitten subscription to a cat subscription early due to my cat being neutered. Thank you!

24 de maio de 2024
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Resposta da Gus & Bella Box

Happy to help :-) Thanks for taking the time to review us

Classificada 5 em 5 estrelas

Really good items for both cats and…

Really good items for both cats and humans! Good variety and seems good value for money as you get a good amount of items in each box 😊

24 de maio de 2024
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Resposta da Gus & Bella Box

Thanks so much for taking the time to review us :-)

Classificada 5 em 5 estrelas

We love our Gus and Bella box

We love our Gus and Bella box. I love sitting down with Boo my tabby and unpacking it. She loves the shredded tissue in there, and then smells each item. I love the gifts for humans too. Fantastic product, and choice of products.

24 de maio de 2024
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Resposta da Gus & Bella Box

So glad Boo is enjoying the box! Thanks for taking the time to review us

Classificada 5 em 5 estrelas

Treats for mum and cats!

Me and my two little ones love our monthly treats! When an item was missed out they sent it no questions asked. Fantastic customer service 😻

20 de abril de 2024
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Resposta da Gus & Bella Box

Happy to help :-) Thanks for the review

Classificada 5 em 5 estrelas

Great variety of stuff that has really…

Great variety of stuff that has really set us up with our two new rescue cats. Both boys have loved every item for them in the boxes and we’ve enjoyed the human stuff too!

10 de maio de 2024
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Resposta da Gus & Bella Box

So glad your boy cats are loving their box. Thanks for taking the time to review us

Classificada 5 em 5 estrelas

My cats and I love these boxes.

My cats and I love these boxes.

My cats love the opportunity to try new food and play with new toys, and it gives us slaves the chance to try things we might not otherwise try. I’ve been a Gus and Bella customer for 4 years - since my cat was a kitten - and he goes mad every time the door goes and he knows it’s his Gus and Bella box!

I’d highly recommend this if you want to treat your fluffy gremlins.

24 de abril de 2024
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Resposta da Gus & Bella Box

Thanks for taking the time to review us and for being a loyal customer for all this time. We massively appreciate it and hope you and your cats enjoy future boxes!

Classificada 5 em 5 estrelas

I absolutely love my monthly box and so…

I absolutely love my monthly box and so do my cats. The cats’ items are always well received whether they are food or toys. And, as a crazy cat lady, I’m never disappointed by my things

24 de maio de 2024
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Resposta da Gus & Bella Box

Thanks so much for the review and hope you enjoy future boxes :-)

Classificada 5 em 5 estrelas

Been using these for quite a while now…

Been using these for quite a while now and both the cats and I really look forward to receiving our box (the cats especially!). They recognise the box as soon as they see it and instantly jump 'into position' to dive in. Something I can only refer to as 'whale flopping'. They really love the treats and food inside and Gus&Bella have introduced us to some newbies that are now a cupboard staple. Churu is the new Dreamie. Really recommend these if you're looking for some cats-piration for new toys or treats, and even the odd bit for yourself.

24 de maio de 2024
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Resposta da Gus & Bella Box

Thanks for the lovely review :-)

Classificada 5 em 5 estrelas

A box of happiness 😻

I love that I can surprise my cats with monthly treats AS WELL as myself. All thanks to Gus and Bella. I live for the box arriving every month. It's super thoughtful especially having cat mom and cat dad boxes for mother's/father's day and the gifts us humans get are a real treat! I also can never find decent catnip toys anywhere, and each month they hit it out of the park with these. My fur babies are obsessed!❤️

4 de maio de 2024
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Resposta da Gus & Bella Box

Thanks for the fantastic review!

Classificada 5 em 5 estrelas

My cats love Gus & Bella boxes!

Great communication, lovely products and excellent customer service. My cats always enjoy the box each month and so do I! Lots of thoughtful and carefully chosen products for you and your felines! Would recommend.

24 de maio de 2024
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Resposta da Gus & Bella Box

Thanks so much for the fantastic review, appreciate you taking the time :-)

Classificada 5 em 5 estrelas

The G&B box is a subscription that…

The G&B box is a subscription that myself and my two cats look forward to every month! Every single time we are astounded at the thought, love and care that has gone into the curation. From toys and treats, to homeware and accessories and every single item is always appreciated and put to use! Would thoroughly recommend to any cat owner…well done Gus & Bella team - keep up the amazing work! Xx

24 de maio de 2024
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Resposta da Gus & Bella Box

Thank you! So glad you are delighted with the box and appreciate the lovely review

Classificada 5 em 5 estrelas

We love our Gus and Bella boxes

We love our Gus and Bella boxes! It's great that you can tailor it to the age of your cats and our kittens make use of everything - even the box and shredded paper make the perfect fort! And the additional treats for their human are a wonderful touch.

13 de maio de 2024
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Resposta da Gus & Bella Box

Thanks for taking the time to review us, means a lot :-)

Classificada 1 em 5 estrelas

Awful customer service staff

Had a frankly disgusting email exchange with their customer service staff. All asked was for an update on an order and the tone & language of the email responses I got was disgusting. Will not be using again and if anyone from the company reads this - please feel free to get in touch with me so I can elaborate! Be happy to provide some constructive feedback on your staff member’s communication with me. UNACCEPTABLE!!

24 de maio de 2024
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Resposta da Gus & Bella Box

Sorry to hear you felt our response wasn't up to standard. On reviewing the email exchange I can see you asked for an update on where your box was and we simply replied saying your order was a pre-order, and you'll be notified when it ships on 10th. We thanked you for your patience.

Classificada 5 em 5 estrelas

The perfect monthly treat. Great value for money

My cat and I absolutely love our monthly delivery from Gus and Bella. The box themes and goodies inside are always innovative and seem very well thought out. It’s so good to be able to try new foods and support small businesses. It’s excellent value for money monthly and I’ve also bought one-off gift boxes for friends.

15 de março de 2024
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Resposta da Gus & Bella Box

Thanks for such positive feedback on the box!

Classificada 2 em 5 estrelas

Really dissapointed

Really dissapointed. My cats loved the items. However truly and honestly all these stuff is not worth the price. I was suppose to get a flask but they gave me a an insulated bottle just because my payment was 4 days late. Gather all these things yourself people!

11 de março de 2024
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Resposta da Gus & Bella Box

I'm glad your cats loved the items in the box. It seems as though your disappointment lay with the complimentary 'free gift' you received with your second box as it differed slightly from that advertised. We set aside the Free Gift product, which in this case was the Insulated Flask - and make sure anyone who qualifies will secure this gift with their second box. However, because your subscription did not renew and payment was late - the product had already sold out. If you had emailed us to say you were having issues with payment then we could have held the free gift for you. But as per our t&cs on our website, our free gift products change regularly and when payments are late and stock is sold through, we endeavour to send a like-for-like item. If you look at the Simon's Cat website, the replacement bottle you received actually had a higher retail value of £29, compared to the original flask which was £16.99 - https://shop.simonscat.com/search?q=insulated+white+bottle+ - so we thought this was an excellent swap. Nonetheless we certainly did not want to cause any upset in the product changing, so we've offered this explanation in the hope that you understand.

Classificada 5 em 5 estrelas

Absolutely fantastic boxes

Absolutely fantastic boxes, the quality of what is inside is brilliant, definitely worth more than the price of the box. Lots of independent or lesser known retailers in the box and a good way to introduce me and my cat to new things.

12 de março de 2024
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Resposta da Gus & Bella Box

Thank you for such a lovely review, glad you enjoyed the box!

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